Graduate Certificate in Advanced IT Service Management in Enterprises

Friday, 13 February 2026 07:09:57

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Management

is a critical component of any enterprise's success. Effective IT service management enables organizations to deliver high-quality services that meet customer needs and expectations.

Our Graduate Certificate in Advanced IT Service Management is designed for IT professionals who want to enhance their skills and knowledge in managing IT services.

With a focus on practical application, this program covers topics such as service strategy, service design, service transition, and service operation.

Learn from experienced instructors and apply theoretical concepts to real-world scenarios.

Develop the skills and expertise needed to succeed in IT service management and take your career to the next level.

Explore this program further and discover how it can help you achieve your career goals.

IT Service Management is at the heart of any successful enterprise, and our Graduate Certificate in Advanced IT Service Management is designed to equip you with the skills to excel in this field. By focusing on best practices and industry-recognized frameworks, this course will help you develop a deep understanding of IT service management principles, processes, and tools. You'll gain hands-on experience with service desk management, incident and problem management, and change management, as well as learn how to measure and improve service quality. With this certificate, you'll be well-positioned for a career in IT service management, with opportunities to work in a variety of industries and roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework
•
Service Level Management (SLM)
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Incident Management (IM)
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Problem Management (PM)
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Change Management (CM)
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Service Desk Operations
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IT Service Continuity Management (ITSCM)
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IT Service Validation and Testing (ITSVT)
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Service Portfolio Management (SPM)
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Service Level Agreement (SLA) Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Advanced IT Service Management in Enterprises

The Graduate Certificate in Advanced IT Service Management in Enterprises is a specialized program designed to equip students with the knowledge and skills required to manage IT services effectively in a business setting.
This program focuses on the application of IT service management (ITSM) principles and practices to deliver high-quality IT services that meet the needs of organizations.
Upon completion of the program, students will be able to demonstrate their understanding of IT service management concepts, including service strategy, service design, service transition, service operation, and continuous improvement.
The program is typically completed over one year and consists of four modules, each covering a specific aspect of IT service management.
The Graduate Certificate in Advanced IT Service Management in Enterprises is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT services in a business context.
The program is designed to be industry-relevant, with a focus on the latest IT service management trends and best practices.
Graduates of the program can expect to secure senior roles in IT service management, such as IT service manager, service desk manager, or IT project manager.
The program is also beneficial for those looking to transition into a career in IT service management, as it provides a solid foundation in ITSM principles and practices.
Overall, the Graduate Certificate in Advanced IT Service Management in Enterprises is an excellent choice for individuals looking to advance their careers in IT service management.

Why this course?

Graduate Certificate in Advanced IT Service Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of IT (CIIT), 75% of IT professionals in the UK believe that service management skills are essential for success in their roles. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT service management professionals is expected to increase by 10% annually over the next five years.
Year Percentage Increase
2018 5%
2019 8%
2020 12%
2021 15%
2022 18%

Who should enrol in Graduate Certificate in Advanced IT Service Management in Enterprises?

Ideal Audience for Graduate Certificate in Advanced IT Service Management in Enterprises Professionals seeking to enhance their IT service management skills, particularly those in the UK, where 71% of IT professionals believe that IT service management is a critical business function (ITSM Association, 2020)
Key Characteristics: IT professionals with at least 2 years of experience, working in IT service management roles, such as service desk manager, IT service manager, or technical lead, with a strong understanding of ITIL (Information Technology Infrastructure Library)
Career Goals: To gain advanced knowledge and skills in IT service management, enabling them to take on leadership roles, such as IT service manager or director of IT, and contribute to the success of their organization, with the UK's IT industry expected to grow by 4.5% annually until 2025 (IT Skills Framework for the Information Age, 2020)
Prerequisites: A bachelor's degree in a relevant field, such as computer science, information technology, or business administration, and prior experience in IT service management, with a strong understanding of ITIL and service management principles