Graduate Certificate in Advanced Customer Relationship Management

Thursday, 12 February 2026 03:54:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Graduate Certificate in Advanced CRM.


Designed for professionals seeking to enhance their skills in managing customer interactions, this program focuses on developing strategic relationships with customers to drive business growth.


Through a combination of theoretical knowledge and practical applications, learners will gain expertise in areas such as data analysis, sales forecasting, and customer service.


With a strong emphasis on industry-specific tools and technologies, this program is ideal for those looking to advance their careers in sales, marketing, or customer success.


By the end of the program, learners will be equipped with the skills and knowledge necessary to create and maintain long-term, high-value customer relationships.


So why wait? Explore the Graduate Certificate in Advanced CRM today and take the first step towards building stronger, more profitable customer relationships.

Customer Relationship Management is at the heart of this Graduate Certificate, equipping you with the skills to build lasting connections with clients and drive business growth. By mastering CRM principles, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and management roles. Unique features of the course include interactive case studies, industry expert guest lectures, and a focus on data-driven decision making. With CRM expertise, you'll enhance your analytical skills, improve customer satisfaction, and boost revenue. This certificate is ideal for those looking to upskill or reskill in CRM and advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Data Mining and Predictive Analytics for CRM •
• Social Media Marketing and Customer Engagement •
• Customer Experience Management and Strategy •
• Sales Force Automation and Performance Management •
• Customer Retention and Loyalty Programs •
• Digital Marketing and E-commerce for CRM •
• Advanced Analytics and Visualization for CRM •
• International Customer Relationship Management •
• CRM Implementation and Change Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in Advanced Customer Relationship Management

The Graduate Certificate in Advanced Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students how to build and maintain strong relationships with customers, resulting in increased customer satisfaction and loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including customer needs analysis, relationship building, and conflict resolution.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business growth and improve customer experiences.
The Graduate Certificate in Advanced Customer Relationship Management is typically offered over one semester, consisting of four courses that can be completed in approximately 12 months.
Industry relevance is a key aspect of this program, as it prepares students for careers in customer-facing roles such as account management, customer success, and relationship management.
Graduates of this program can expect to work in a variety of industries, including finance, healthcare, technology, and retail, where strong customer relationships are crucial for success.
The skills and knowledge gained through this program are highly valued by employers, and graduates can expect to earn a competitive salary and enjoy a range of career advancement opportunities.
Overall, the Graduate Certificate in Advanced Customer Relationship Management is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

Graduate Certificate in Advanced Customer Relationship Management holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationships are crucial to their success. Moreover, a study by the British Marketing Association found that 60% of UK marketers consider customer relationship management (CRM) as a key area for improvement.
Statistics Percentage
UK businesses that believe customer relationships are crucial to their success 75%
UK marketers who consider customer relationship management (CRM) as a key area for improvement 60%

Who should enrol in Graduate Certificate in Advanced Customer Relationship Management ?

Ideal Audience for Graduate Certificate in Advanced Customer Relationship Management Are you a business professional looking to enhance your skills in customer relationship management?
Professionals with 2-5 years of experience in sales, marketing, or customer service In the UK, 1 in 5 businesses report that customer relationships are their biggest challenge, with 70% of customers expecting a personalized experience.
Those interested in advancing their careers in CRM, sales, or business development The Graduate Certificate in Advanced Customer Relationship Management is designed to equip you with the skills and knowledge to drive business growth and customer satisfaction, with a pass rate of 85% among UK-based students.
Individuals seeking to upskill in data analysis, digital marketing, or project management By completing this course, you'll gain a deeper understanding of how to leverage technology to enhance customer relationships, with 60% of UK businesses reporting that technology is crucial to their customer relationship management strategy.