Graduate Certificate in AI Tools for Customer Engagement

Friday, 13 February 2026 11:31:34

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) Tools for Customer Engagement

Unlock the power of AI to revolutionize customer interactions and drive business growth with our Graduate Certificate in AI Tools for Customer Engagement.

Designed for professionals seeking to upskill in AI, this program focuses on developing practical skills in AI-powered customer engagement tools and strategies.

Learn how to leverage AI-driven chatbots, sentiment analysis, and predictive analytics to enhance customer experience and drive business outcomes.

Gain hands-on experience with industry-leading AI tools and technologies, and develop a deep understanding of their applications in customer engagement.

By the end of this program, you'll be equipped to design and implement AI-driven customer engagement strategies that drive real results.

Take the first step towards transforming your organization's customer engagement with AI. Explore our Graduate Certificate in AI Tools for Customer Engagement today and discover a future of personalized, intelligent customer interactions.

AI Tools for Customer Engagement is a cutting-edge program that empowers professionals to harness the power of Artificial Intelligence in customer-facing roles. By mastering AI Tools, graduates can revolutionize their careers and drive business growth. This comprehensive course focuses on developing essential skills in chatbots, sentiment analysis, and predictive analytics. With AI Tools, you'll gain a competitive edge in the job market, with career prospects in customer service, marketing, and data analysis. Unique features include hands-on project work, industry partnerships, and expert mentorship. Upon completion, you'll be equipped to drive customer engagement and business success with AI Tools.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Natural Language Processing (NLP) for Sentiment Analysis •
• Machine Learning for Predictive Analytics in Customer Engagement •
• Chatbots and Virtual Assistants for Customer Service •
• Data Visualization for Insights in Customer Behavior •
• Voice UI Design for Conversational Interfaces •
• Sentiment Analysis and Opinion Mining Techniques •
• Conversational Dialogue Systems for Customer Engagement •
• AI-powered Customer Journey Mapping and Personalization •
• Ethics and Fairness in AI-driven Customer Engagement Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in AI Tools for Customer Engagement

The Graduate Certificate in AI Tools for Customer Engagement is a specialized program designed to equip students with the skills and knowledge required to effectively utilize Artificial Intelligence (AI) tools in customer engagement.
By completing this program, students will gain a deep understanding of AI-powered customer engagement strategies, including chatbots, sentiment analysis, and predictive analytics.
The learning outcomes of this program include the ability to design and implement AI-driven customer engagement campaigns, analyze customer data to inform engagement strategies, and evaluate the effectiveness of AI-powered engagement tools.
The duration of the Graduate Certificate in AI Tools for Customer Engagement is typically one year, consisting of four six-week courses that can be completed online or on-campus.
Industry relevance is a key aspect of this program, as it prepares students for in-demand roles in customer engagement, marketing, and data analysis, where AI tools are increasingly being used to drive business success.
Graduates of this program will be well-positioned to work with organizations that are looking to leverage AI tools to enhance customer engagement, improve customer experience, and drive business growth.
The Graduate Certificate in AI Tools for Customer Engagement is a valuable addition to any degree, providing students with a unique combination of technical skills, business acumen, and industry knowledge that is highly sought after by employers.
By combining theoretical foundations with practical applications, this program provides students with the skills and confidence to apply AI tools in real-world customer engagement scenarios.

Why this course?

Graduate Certificate in AI Tools for Customer Engagement is a highly sought-after program in today's market, with the UK's customer service industry expected to grow by 4.5% annually until 2025, according to a report by the Chartered Institute of Marketing. This growth is driven by the increasing adoption of AI tools, which can help businesses personalize customer interactions and improve overall engagement.
UK Customer Service Industry Growth AI Adoption Rate Customer Engagement Improvement
4.5% annually 80% of businesses 25% increase in customer satisfaction

Who should enrol in Graduate Certificate in AI Tools for Customer Engagement?

Ideal Audience for Graduate Certificate in AI Tools for Customer Engagement Are you a UK-based marketing professional looking to stay ahead of the curve in customer engagement?
Key Characteristics: You have at least 2 years of experience in marketing, customer service, or a related field, with a strong understanding of data analysis and interpretation.
Industry Insights: The UK's customer engagement landscape is becoming increasingly digital, with 75% of consumers expecting a seamless omnichannel experience (Source: Capgemini). Our Graduate Certificate in AI Tools for Customer Engagement will equip you with the skills to drive business growth and stay competitive.
Learning Outcomes: Upon completion, you'll gain expertise in AI-powered customer engagement tools, including chatbots, sentiment analysis, and predictive analytics, to drive business success and stay ahead of the competition.