Graduate Certificate in AI Infused Customer Service

Thursday, 28 August 2025 10:13:02

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) Infused Customer Service

is designed for professionals seeking to enhance their skills in a rapidly evolving industry.

By focusing on AI-powered tools and strategies, this program equips learners with the knowledge to deliver exceptional customer experiences.

Some key areas of study include natural language processing, chatbots, and sentiment analysis, all aimed at improving customer service efficiency and effectiveness.

AI Infused Customer Service is ideal for those in customer-facing roles looking to stay ahead of the curve and drive business growth through innovative solutions.

Join our program and discover how AI can revolutionize the way you interact with customers, leading to increased satisfaction and loyalty.

AI Infused Customer Service is revolutionizing the way businesses interact with their customers. This Graduate Certificate program equips you with the skills to deliver exceptional customer experiences using artificial intelligence and machine learning. By mastering AI Infused Customer Service, you'll gain a competitive edge in the job market and enhance your career prospects in industries such as finance, healthcare, and technology. Key benefits include improved customer satisfaction, increased efficiency, and data-driven decision making. Unique features of the course include hands-on training with AI tools and expert mentorship. Unlock new career opportunities and take your customer service skills to the next level with AI Infused Customer Service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• AI Fundamentals for Customer Service •
• Natural Language Processing (NLP) for Chatbots •
• Machine Learning for Personalized Customer Experiences •
• Sentiment Analysis and Emotional Intelligence •
• Conversational Dialogue Systems and Voice Assistants •
• Human-Machine Interface Design for Customer Service •
• Data Analytics for Customer Service Operations •
• Ethics and Responsibility in AI-Infused Customer Service •
• Emerging Trends in AI-Infused Customer Service Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in AI Infused Customer Service

The Graduate Certificate in AI Infused Customer Service is a specialized program designed to equip students with the skills and knowledge required to succeed in the rapidly evolving field of artificial intelligence (AI) and customer service.
This program focuses on teaching students how to leverage AI technologies, such as chatbots, natural language processing, and machine learning, to enhance customer experience and drive business success.
Upon completion of the program, students will be able to analyze customer data, develop AI-powered customer service solutions, and implement them in real-world settings.
The Graduate Certificate in AI Infused Customer Service is typically offered over a period of 6-12 months, allowing students to balance their studies with work or other commitments.
The program is designed to be industry-relevant, with a focus on preparing students for careers in AI-infused customer service, such as AI customer service specialist, customer experience analyst, or business intelligence analyst.
Graduates of the program will have the skills and knowledge required to work with various AI technologies, including chatbots, voice assistants, and predictive analytics.
The Graduate Certificate in AI Infused Customer Service is a great option for individuals looking to upskill or reskill in the field of AI and customer service, or for those who want to transition into a new career.
The program is delivered through a combination of online and on-campus courses, allowing students to learn from industry experts and engage with peers from diverse backgrounds.
The Graduate Certificate in AI Infused Customer Service is recognized by employers and academic institutions alike, providing students with a competitive edge in the job market.
By completing the Graduate Certificate in AI Infused Customer Service, students can enhance their career prospects, increase their earning potential, and stay ahead of the curve in the rapidly evolving field of AI and customer service.

Why this course?

Graduate Certificate in AI Infused Customer Service is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses believe that AI will significantly impact customer service in the next two years. This trend is expected to continue, with 60% of companies planning to invest in AI-powered chatbots and virtual assistants by 2025.
Year Investment in AI-Powered Customer Service
2020 40%
2021 55%
2022 65%
2023 75%
2024 85%
2025 90%

Who should enrol in Graduate Certificate in AI Infused Customer Service ?

Ideal Audience for Graduate Certificate in AI Infused Customer Service Are you a customer service professional looking to stay ahead of the curve in the UK job market?
Key Characteristics: You're a UK-based customer service professional with at least 2 years of experience, seeking to enhance your skills in AI-powered chatbots, virtual assistants, and emotional intelligence.
Industry Insights: The UK customer service industry is expected to grow by 3.5% annually, with AI-infused customer service being a key driver of this growth. By completing this graduate certificate, you'll be well-positioned to take advantage of this trend and stay competitive in the job market.
Career Outcomes: Upon completion of the graduate certificate, you can expect to secure roles such as AI Customer Service Manager, Virtual Assistant Manager, or Emotional Intelligence Coach, with average salaries ranging from £35,000 to £50,000 per annum in the UK.