Graduate Certificate in AI Applications in CRM

Sunday, 14 September 2025 14:12:46

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) Applications in Customer Relationship Management (CRM) is a rapidly evolving field that leverages AI technologies to enhance CRM systems.


Designed for professionals seeking to upskill in AI-driven CRM, this Graduate Certificate program equips learners with the knowledge and skills required to implement AI applications in CRM.


Some of the key topics covered include AI-powered chatbots, predictive analytics, and machine learning algorithms for sales forecasting and lead generation.


By the end of the program, learners will be able to design and implement AI-driven CRM solutions that drive business growth and customer engagement.


Join our Graduate Certificate in AI Applications in CRM and discover how AI can revolutionize your career in CRM. Explore the program further to learn more about our expert faculty, flexible learning options, and industry connections.

AI Applications in CRM is a cutting-edge program that empowers professionals to harness the power of Artificial Intelligence in Customer Relationship Management. By leveraging machine learning algorithms and data analytics, graduates will gain a competitive edge in the job market, with lucrative career prospects in industries such as finance, healthcare, and e-commerce. The course features a unique blend of theoretical foundations and practical applications, ensuring students are equipped with the skills to design and implement AI-driven CRM solutions. With AI Applications in CRM, students can expect to enhance their business acumen, drive innovation, and stay ahead of the curve in the rapidly evolving tech landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning for CRM Applications •
Natural Language Processing in Customer Service •
Predictive Analytics for Sales Forecasting •
Data Mining Techniques for Customer Segmentation •
Chatbots and Virtual Assistants in CRM •
Sentiment Analysis for Social Media Monitoring •
Computer Vision for Visual Inspection and Quality Control •
AI-Powered Personalization in Customer Experience •
Ethics and Governance in AI-Driven CRM Systems •
Big Data Analytics for CRM Decision Making

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Graduate Certificate in AI Applications in CRM

The Graduate Certificate in AI Applications in CRM is a specialized program designed to equip students with the knowledge and skills required to implement Artificial Intelligence (AI) and Machine Learning (ML) in Customer Relationship Management (CRM) systems.
This program focuses on teaching students how to leverage AI and ML technologies to enhance CRM capabilities, improve customer engagement, and drive business growth.
Upon completion of the program, students will be able to apply AI and ML techniques to analyze customer data, predict behavior, and personalize interactions, ultimately leading to increased customer satisfaction and loyalty.
The Graduate Certificate in AI Applications in CRM typically takes 6-12 months to complete and consists of 4-6 courses, depending on the institution and location.
The program is highly relevant to the industry, as more and more companies are adopting AI and ML technologies to stay competitive and improve their customer service.
Graduates of this program can pursue careers in AI and ML engineering, CRM management, or business analysis, and can also work as consultants or freelancers, helping organizations implement AI and ML solutions in their CRM systems.
The Graduate Certificate in AI Applications in CRM is a great option for professionals looking to upskill or reskill in the field of AI and CRM, and can be a stepping stone to more advanced degrees or certifications.
Overall, the Graduate Certificate in AI Applications in CRM offers a unique combination of theoretical and practical knowledge, making it an attractive option for students and professionals looking to capitalize on the growing demand for AI and CRM expertise.

Why this course?

Graduate Certificate in AI Applications in CRM is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of marketers believe that AI will have a significant impact on their industry by 2025. In fact, a report by the UK's Office for National Statistics (ONS) states that the use of AI in customer relationship management (CRM) systems is expected to increase by 20% annually over the next three years.
Year AI Adoption in CRM
2022 30%
2023 50%
2024 70%
2025 90%

Who should enrol in Graduate Certificate in AI Applications in CRM?

Ideal Audience for Graduate Certificate in AI Applications in CRM Professionals seeking to enhance their skills in Customer Relationship Management (CRM) and Artificial Intelligence (AI) applications, with a focus on business-to-business (B2B) sales and marketing teams in the UK.
Key Characteristics: Typically hold a bachelor's degree in a relevant field, with 2-5 years of experience in sales, marketing, or a related field. Familiarity with CRM software and AI technologies is desirable.
Industry Focus: B2B sales and marketing teams in industries such as finance, healthcare, technology, and e-commerce, where AI-powered CRM solutions can drive business growth and improve customer engagement.
UK-Specific Statistics: According to a report by the Centre for Retail Research, the UK's B2B sales market is projected to reach £1.4 trillion by 2025, with AI-powered CRM solutions expected to play a significant role in driving growth.