Global Certificate in Using Feedback to Improve Customer Retention

Friday, 13 February 2026 12:38:22

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Using Feedback to Improve Customer Retention


This certificate program is designed for customer service professionals who want to learn how to use feedback to improve customer retention.


Some of the key skills you'll learn include active listening, empathy, and effective communication.


By the end of this program, you'll be able to analyze customer feedback, identify areas for improvement, and implement changes to increase customer satisfaction and loyalty.


Whether you're looking to advance your career or start a new role, this certificate can help you develop the skills you need to succeed in customer-facing positions.


So why wait? Explore the Global Certificate in Using Feedback to Improve Customer Retention today and start improving customer retention for your organization.

Feedback is the lifeblood of customer retention, and this Global Certificate course teaches you how to harness its power. By learning how to collect, analyze, and act on customer feedback, you'll improve customer satisfaction, increase loyalty, and drive business growth. With this course, you'll gain a deep understanding of feedback principles, tools, and techniques, as well as develop essential skills in data analysis, problem-solving, and communication. You'll also explore the latest trends and best practices in customer experience management, ensuring you stay ahead of the curve. Upon completion, you'll be equipped to drive business success and enjoy a rewarding career in customer retention.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Understanding Customer Retention
• • Analyzing Customer Feedback
• • Identifying Key Performance Indicators (KPIs)
• • Developing a Feedback Collection Strategy
• • Creating a Customer Retention Action Plan
• • Implementing Continuous Improvement
• • Measuring the Effectiveness of Feedback
• • Building a Culture of Feedback and Continuous Learning
• • Managing and Acting on Customer Complaints

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Using Feedback to Improve Customer Retention

The Global Certificate in Using Feedback to Improve Customer Retention is a comprehensive program designed to equip professionals with the skills and knowledge necessary to leverage customer feedback for retention purposes.
This certificate program focuses on teaching learners how to collect, analyze, and act upon customer feedback to drive business growth and customer loyalty.
Upon completion of the program, learners can expect to gain a deep understanding of the importance of customer feedback in the context of customer retention, as well as the skills to implement effective feedback strategies.
The program's learning outcomes include the ability to design and implement customer feedback systems, analyze customer feedback data, and develop targeted retention strategies based on customer feedback insights.
The duration of the Global Certificate in Using Feedback to Improve Customer Retention varies depending on the learning format chosen by the learner, with options ranging from online courses to in-person workshops.
Industry relevance is a key aspect of this certificate program, as it is designed to equip learners with the skills and knowledge necessary to drive business growth and customer loyalty in a rapidly changing marketplace.
The program's focus on customer retention aligns with the growing demand for businesses to prioritize customer experience and loyalty in their marketing strategies.
By completing the Global Certificate in Using Feedback to Improve Customer Retention, learners can enhance their career prospects and contribute to the success of their organizations in the competitive retail and customer service industries.
The program's emphasis on using feedback to drive business growth and customer loyalty makes it an attractive option for professionals looking to upskill and reskill in the field of customer retention.
Overall, the Global Certificate in Using Feedback to Improve Customer Retention is a valuable investment for anyone looking to develop the skills and knowledge necessary to drive business growth and customer loyalty in today's fast-paced marketplace.

Why this course?

Global Certificate in Using Feedback to Improve Customer Retention is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 70% of UK businesses believe that customer retention is more cost-effective than acquiring new customers. Moreover, a study by the Centre for Retail Research found that UK retailers can save up to £26 billion annually by improving customer retention rates.
Customer Retention Rate Percentage
Low 20%
Medium 50%
High 30%

Who should enrol in Global Certificate in Using Feedback to Improve Customer Retention?

Ideal Audience for Global Certificate in Using Feedback to Improve Customer Retention This course is designed for customer service professionals, particularly those in the UK, who want to enhance their skills in providing effective feedback to customers, leading to improved customer retention rates. According to a study by the Customer Service Institute of America, 85% of customers are more likely to continue doing business with a company that provides excellent customer service. In the UK, a survey by the Chartered Institute of Marketing found that 70% of customers consider feedback from sales staff to be an important factor in their purchasing decisions.
Key Characteristics Prospective learners should possess basic knowledge of customer service principles and practices, as well as excellent communication and interpersonal skills. They should also be able to analyze customer feedback, identify areas for improvement, and implement changes to enhance customer satisfaction and retention.
Career Benefits Upon completion of the course, learners can expect to gain a recognized global certificate, enhancing their career prospects and earning potential. In the UK, customer service professionals with advanced skills and knowledge, such as those gained through this course, can expect to earn an average salary of £25,000-£30,000 per annum.