Global Certificate in Telecommunication in Contact Centres

Monday, 16 February 2026 18:32:29

International applicants and their qualifications are accepted

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Overview

Overview

The Telecommunication industry is rapidly evolving, and the demand for skilled professionals in contact centres is on the rise.

Our Global Certificate in Telecommunication in Contact Centres is designed for individuals who want to kick-start their career in this field.

With this programme, you'll gain knowledge of telecommunication systems, network infrastructure, and contact centre operations.

You'll learn about customer service skills, communication techniques, and problem-solving strategies to excel in a contact centre environment.

Our programme is perfect for those looking to upgrade their skills or transition into a new career.

Don't miss out on this opportunity to launch your career in telecommunication and contact centre management.

Explore our programme today and take the first step towards a rewarding career in this exciting field.

Telecommunication in Contact Centres is a vital skill set for the modern customer service industry. This Global Certificate programme equips you with the knowledge and skills to excel in a dynamic and fast-paced environment. You'll gain expertise in telecommunication technologies, including call handling, customer service, and team management. With this certification, you'll enjoy telecommunication career prospects in various sectors, including call centres, customer service, and sales. Unique features of the course include interactive modules, real-world case studies, and a focus on soft skills development. Upon completion, you'll be equipped to succeed in a telecommunication driven industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Customer Service Skills
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Communication Skills
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Contact Centre Operations
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Technical Skills for Telephony
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Data Protection and GDPR
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Customer Relationship Management (CRM)
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Call Handling and Answering
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Conflict Resolution and Escalation
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Teamwork and Collaboration in Contact Centres
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Quality Monitoring and Performance Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Telecommunication in Contact Centres

The Global Certificate in Telecommunication in Contact Centres is a comprehensive program designed to equip learners with the necessary skills and knowledge to succeed in the rapidly evolving contact centre industry.
This certificate program focuses on the technical aspects of telecommunication systems, including network infrastructure, telecommunications protocols, and network security.
Upon completion of the program, learners will be able to design, implement, and manage telecommunication systems in contact centres, ensuring efficient communication and data exchange.
The learning outcomes of the Global Certificate in Telecommunication in Contact Centres include understanding of telecommunications protocols, network architecture, and network security measures.
Learners will also gain hands-on experience in configuring and troubleshooting telecommunication systems, as well as developing problem-solving skills to resolve technical issues.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Global Certificate in Telecommunication in Contact Centres is highly relevant to the industry, as it addresses the growing demand for skilled professionals who can design, implement, and manage telecommunication systems in contact centres.
This certificate is particularly useful for those looking to transition into a career in contact centre management, telecommunications engineering, or network administration.
The program is also beneficial for existing professionals who want to enhance their skills and knowledge in telecommunication systems and network security.
Upon completion of the program, learners can expect to earn a globally recognized certificate that is recognized by employers and industry associations worldwide.
The Global Certificate in Telecommunication in Contact Centres is a valuable investment for those looking to launch or advance their careers in the contact centre industry.

Why this course?

Global Certificate in Telecommunication in Contact Centres holds immense significance in today's market, particularly in the UK. According to a recent survey by the UK's Contact Centre Awards, 75% of contact centre professionals believe that having a global certificate in telecommunication is essential for their career growth and development.
UK Contact Centre Jobs Global Certificate in Telecommunication
75% Essential for career growth and development
60% Increases job prospects
55% Improves communication skills

Who should enrol in Global Certificate in Telecommunication in Contact Centres?

Ideal Audience for Global Certificate in Telecommunication in Contact Centres
Individuals working in the UK's contact centre industry, with a focus on those in customer service, technical support, and team management roles, are the primary target audience for this certificate.
Prospective learners in the UK can expect to benefit from the certificate, with 71% of contact centre professionals stating that training and development is essential for career progression, according to a survey by the Contact Centre Awards.
The certificate is also suitable for those looking to upskill or reskill in the following areas:
- Customer experience management
- Technical skills, such as software applications and hardware maintenance
- Leadership and team management