Global Certificate in Team Leading for Customer Service Excellence

Saturday, 13 September 2025 12:32:35

International applicants and their qualifications are accepted

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Overview

Overview

Team Leading for Customer Service Excellence


This Global Certificate is designed for aspiring team leaders in customer-facing roles, aiming to enhance their skills in leading high-performing teams for customer service excellence.


Develop effective leadership strategies to drive customer satisfaction and loyalty. Learn how to motivate and empower your team to deliver exceptional customer experiences.

Through a combination of theoretical knowledge and practical exercises, you'll gain insights into:


Customer service best practices, including communication, problem-solving, and conflict resolution. You'll also explore how to create a positive team culture and foster collaboration.

By the end of this certificate, you'll be equipped with the skills to lead a high-performing team that delivers exceptional customer service, resulting in increased customer loyalty and business success.


Take the first step towards becoming a customer service leader. Explore this Global Certificate today and start building a team that delivers exceptional customer experiences!

Team Leading is the backbone of any successful customer service organization. Our Global Certificate in Team Leading for Customer Service Excellence is designed to equip you with the skills and knowledge to excel in this critical role. By completing this course, you'll gain leadership skills, communication techniques, and a deep understanding of customer service principles. You'll also develop the ability to motivate and manage high-performing teams, driving excellence in customer service. With this certification, you'll enjoy career advancement opportunities, increased earning potential, and a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Customer Service Excellence • Customer Service Standards and Expectations • Leadership and Team Management for Customer Service • Conflict Resolution and De-escalation Techniques • Time Management and Productivity in Customer Service • Customer Feedback and Complaint Handling • Empathy and Emotional Intelligence in Customer Service • Coaching and Development for Customer Service Team Members • Quality Assurance and Performance Monitoring in Customer Service • Strategic Planning and Implementation for Customer Service Excellence

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Team Leading for Customer Service Excellence

The Global Certificate in Team Leading for Customer Service Excellence is a comprehensive program designed to equip learners with the necessary skills and knowledge to lead high-performing teams in customer-facing roles.
This certificate program focuses on developing the skills required to lead a team to achieve customer service excellence, including communication, leadership, and problem-solving skills.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop effective communication and interpersonal skills to build strong relationships with customers and team members.
- Lead and motivate a team to achieve customer service excellence and improve overall performance.
- Analyze and resolve customer complaints in a timely and professional manner.
- Implement process improvements to increase efficiency and reduce costs.
- Develop a customer-centric culture within the organization.
The duration of the Global Certificate in Team Leading for Customer Service Excellence varies depending on the learning format chosen by the learner.
The program is typically offered in a combination of online and offline modes, with a duration of 6-12 months.
The program is highly relevant to the customer service industry, as it provides learners with the necessary skills and knowledge to lead high-performing teams and drive customer service excellence.
The program is also relevant to other industries that require customer-facing roles, such as retail, hospitality, and healthcare.
Overall, the Global Certificate in Team Leading for Customer Service Excellence is an excellent choice for individuals looking to advance their careers in customer service or leadership roles.
It is also an excellent choice for organizations looking to improve their customer service performance and achieve customer service excellence.

Why this course?

Global Certificate in Team Leading for Customer Service Excellence is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that effective team leadership is crucial for delivering excellent customer service. Moreover, a study by the UK's Office for National Statistics (ONS) reveals that 60% of small and medium-sized enterprises (SMEs) in the UK rely on team leaders to manage their customer service operations.
UK SMEs Percentage
60% Relies on team leaders for customer service
40% Uses technology to manage customer service
20% Lacks a structured approach to customer service

Who should enrol in Global Certificate in Team Leading for Customer Service Excellence?

Ideal Audience for Global Certificate in Team Leading for Customer Service Excellence Are you a customer service professional looking to advance your career in the UK?
Team Leaders With over 1.4 million customer service representatives in the UK, team leaders play a vital role in ensuring excellent customer experiences.
Customer Service Managers In the UK, customer service managers are responsible for overseeing teams of customer service representatives, with an average salary of £25,000-£35,000 per annum.
New Entrants to the Industry If you're new to the customer service industry, this certificate can help you develop the skills and knowledge needed to succeed as a team leader, with a potential salary increase of up to 20%.