Global Certificate in Social Media and Customer Service.

Sunday, 14 September 2025 02:14:00

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Social Media and Customer Service


This certificate program is designed for individuals who want to master the art of social media and customer service in today's digital age.


Learn how to effectively manage social media presence, engage with customers, and resolve issues in a timely manner.


Some key skills you'll learn include:

Creating and implementing social media strategies, responding to customer inquiries, and using customer service software.


Our program is perfect for those looking to upskill or reskill in this field, including customer service representatives, social media managers, and marketing professionals.


By the end of this program, you'll have the knowledge and skills to excel in social media and customer service, and be able to apply them in a real-world setting.


So why wait? Explore our Global Certificate in Social Media and Customer Service today and take the first step towards a successful career in this exciting field!

Global Certificate in Social Media and Customer Service is an ideal course for those seeking to excel in the ever-evolving world of social media and customer service. This comprehensive program equips you with the skills to effectively manage social media presence, resolve customer complaints, and foster strong relationships with clients. By mastering social media marketing and customer service techniques, you'll be well on your way to a successful career in this field. With global recognition, this certificate is recognized by top employers worldwide, offering unparalleled career prospects and opportunities for growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Social Media Marketing Fundamentals •
• Creating Engaging Content for Social Media •
• Understanding Social Media Platforms and Algorithms •
• Building and Managing a Social Media Presence •
• Social Media Analytics and Reporting •
• Customer Service in the Digital Age •
• Effective Communication in Social Media •
• Managing Online Reputation and Crisis Management •
• Social Media Advertising and Paid Promotion •
• Measuring and Optimizing Social Media Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Social Media and Customer Service.

The Global Certificate in Social Media and Customer Service is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the ever-evolving world of social media and customer service.
This certificate program focuses on teaching learners how to effectively manage social media presence, create engaging content, and provide exceptional customer service in a global context.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop a deep understanding of social media platforms and their role in customer service
- Learn how to create and implement effective social media strategies that drive engagement and conversions
- Acquire the skills necessary to provide exceptional customer service in a global environment
- Understand the importance of cultural sensitivity and adaptability in customer service
- Develop a strong foundation in customer relationship management and conflict resolution
The duration of the Global Certificate in Social Media and Customer Service varies depending on the institution offering the program, but most programs take around 6-12 months to complete.
The program is designed to be flexible and can be completed online, making it accessible to learners from all over the world.
Industry relevance is a key aspect of this program, as it prepares learners for in-demand careers in social media and customer service.
Many organizations recognize the value of social media and customer service skills, and this certificate program can help learners stand out in a competitive job market.
Upon completion of the program, learners can expect to see significant improvements in their career prospects and earning potential.
The Global Certificate in Social Media and Customer Service is an excellent choice for anyone looking to launch or advance their career in social media and customer service.
It is also an excellent option for individuals who want to gain a deeper understanding of the social media and customer service landscape and stay ahead of the curve in this rapidly evolving field.

Why this course?

Global Certificate in Social Media and Customer Service holds immense significance in today's market, where customer experience is paramount. According to a survey by the Centre for Retail Research, 75% of UK consumers expect a seamless online experience, driving the need for businesses to develop effective social media and customer service strategies.
Industry Trends Statistics
Social Media Adoption 85% of UK businesses now use social media, up from 50% in 2015 (Source: Hootsuite)
Customer Service Expectations 72% of UK consumers expect a response to their social media queries within 2 hours (Source: Social Media Examiner)
Online Review Impact 90% of UK consumers trust online reviews as much as personal recommendations (Source: BrightLocal)

Who should enrol in Global Certificate in Social Media and Customer Service.?

Ideal Audience for Global Certificate in Social Media and Customer Service Are you a customer service professional looking to enhance your skills in social media? Do you work in a UK-based business and want to improve your online engagement and customer experience?
Key Characteristics: You are a customer-facing staff member or manager in a UK-based business, with at least 1 year of experience in customer service. You have a basic understanding of social media platforms and are looking to develop your skills in social media management, content creation, and customer service.
Job Roles: Customer Service Representatives, Social Media Coordinators, Customer Experience Managers, and Business Development Managers in UK-based businesses.
Career Benefits: Upon completion of the Global Certificate in Social Media and Customer Service, you can expect to enhance your career prospects, increase your earning potential, and take on more senior roles in customer-facing positions.