Global Certificate in Service Level Agreement in FM

Saturday, 14 February 2026 08:16:21

International applicants and their qualifications are accepted

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Overview

Overview

Service Level Agreement (SLA) in Facilities Management (FM) is a crucial concept


that ensures the delivery of high-quality services to clients. The Global Certificate in Service Level Agreement in FM is designed for professionals who want to understand the principles and best practices of SLA in FM.


This certificate program is ideal for FM professionals, managers, and directors who want to enhance their knowledge of SLA and its application in various industries.


Some key aspects of SLA in FM include:

service level targets, performance metrics, and key performance indicators (KPIs).


By completing this certificate program, learners will gain a comprehensive understanding of SLA in FM and be able to apply it in their daily work.


Whether you're looking to advance your career or simply want to stay up-to-date with industry trends, this certificate program is an excellent choice.


So why wait? Explore the Global Certificate in Service Level Agreement in FM today and take the first step towards becoming an expert in SLA in FM.

Service Level Agreement in Facilities Management (FM) is a crucial aspect of ensuring efficient and effective service delivery. This Global Certificate program equips you with the knowledge and skills to create, implement, and manage Service Level Agreements (SLAs) that meet the needs of clients and stakeholders. By completing this course, you'll gain a deep understanding of SLA principles, frameworks, and best practices, as well as the ability to analyze and improve service levels. You'll also develop essential skills in contract management, risk assessment, and communication. Upon completion, you'll be well-positioned for a career in FM, with opportunities in SLA management, contract administration, and service delivery.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Level Management (SLM) •
• Service Level Agreement (SLA) •
• Key Performance Indicators (KPIs) •
• Service Level Measurement (SLM) •
• Service Level Reporting (SLR) •
• Service Level Improvement (SLI) •
• Service Level Maintenance (SLM) •
• Service Level Continuity (SLC) •
• Service Level Enhancement (SLE)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Service Level Agreement in FM

The Global Certificate in Service Level Agreement in Facilities Management (FM) is a comprehensive program designed to equip professionals with the knowledge and skills required to manage service level agreements effectively.
This certificate program focuses on teaching learners how to create, negotiate, and manage service level agreements that meet the needs of both facilities managers and clients.
Upon completion of the program, learners will be able to analyze service level agreements, identify potential risks, and develop strategies to mitigate them.
The program also covers the importance of communication, stakeholder management, and conflict resolution in service level agreement management.
The duration of the Global Certificate in Service Level Agreement in FM is typically 6-12 months, depending on the learning pace and the number of hours completed per week.
The program is highly relevant to the FM industry, as service level agreements are a critical component of facilities management.
Learners who complete the program will gain a deeper understanding of the service level agreement management process and be able to apply their knowledge in real-world settings.
The Global Certificate in Service Level Agreement in FM is also relevant to other industries, such as IT, healthcare, and construction, where service level agreements are commonly used.
Overall, the program provides learners with the skills and knowledge required to succeed in service level agreement management and advance their careers in facilities management.
By completing the Global Certificate in Service Level Agreement in FM, learners can demonstrate their expertise in service level agreement management and increase their earning potential.
The program is also recognized by many professional associations and organizations, such as the International Facilities Management Association (IFMA) and the British Institute of Facilities Management (BIFM).

Why this course?

Service Level Agreements (SLAs) are a crucial aspect of Facilities Management (FM) in today's market. The UK's FM industry is highly competitive, with 71% of respondents in a survey by the Chartered Institute of Building Services Engineering (CIBSE) stating that SLAs are a key factor in their procurement decisions.
SLA Type Percentage of Respondents
Uptime SLA 85%
Response Time SLA 90%
Quality SLA 80%

Who should enrol in Global Certificate in Service Level Agreement in FM?

Service Level Agreement (SLA) in Facilities Management (FM) is ideal for: Professionals working in the UK's £1.4 trillion FM industry, including:
Facilities Managers Service Delivery Managers
Those responsible for ensuring high-quality services in the UK's public sector, including: Local authorities, NHS trusts, and private sector companies with contracts worth £100 million or more.
Individuals seeking to develop their skills in: SLA management, FM operations, and customer service.