Global Certificate in Retail Customer Relationship Management

Saturday, 03 May 2025 13:38:15

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Retail Customer Relationship Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies, tools, and techniques.

No case studies or practicals are involved in our course, ensuring a focused and efficient learning experience. Join us today to enhance your expertise in retail customer relationship management and stay ahead in the competitive retail industry.

Enhance your retail customer relationship management skills with our Global Certificate program. Dive into the world of customer loyalty, satisfaction, and retention strategies to drive sales and build brand loyalty. Learn how to analyze customer data, personalize marketing campaigns, and create memorable shopping experiences. Our expert instructors will guide you through case studies, interactive simulations, and real-world examples to help you master the art of customer relationship management in the retail industry. Join us and take your career to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Retail Customer Relationship Management
• Understanding Customer Behavior in Retail
• Data Analytics for Retail Customer Relationship Management
• Implementing CRM Strategies in Retail
• Customer Loyalty Programs in Retail
• Omni-channel Retailing and CRM
• Personalization and Customization in Retail
• Managing Customer Feedback and Complaints in Retail
• Social Media Marketing for Retail Customer Relationship Management
• Ethics and Compliance in Retail CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Retail Sales Associate
Retail Store Manager
Customer Service Representative
Retail Operations Manager
Retail Marketing Specialist
Retail Merchandiser
Retail Analyst

Key facts about Global Certificate in Retail Customer Relationship Management

- The Global Certificate in Retail Customer Relationship Management provides a comprehensive understanding of customer relationship management strategies and techniques in the retail industry.
- Participants will learn how to effectively build and maintain relationships with customers, enhance customer loyalty, and increase customer satisfaction.
- The program covers topics such as customer segmentation, data analysis, personalized marketing, and customer feedback management.
- Industry experts and practitioners lead the course, ensuring real-world relevance and practical insights.
- Upon completion, participants will be equipped with the skills to drive customer engagement, retention, and profitability in retail settings.
- The program's unique features include case studies, interactive discussions, and hands-on exercises to enhance learning outcomes and application of concepts.
- Join the Global Certificate in Retail Customer Relationship Management to elevate your retail career and excel in customer-centric roles.

Why this course?

The Global Certificate in Retail Customer Relationship Management is crucial in meeting the growing demand for skilled professionals in the retail industry. According to the British Retail Consortium, the UK retail sector employs over 3 million people and contributes £194 billion to the economy annually. With the rise of e-commerce and online shopping, retailers are increasingly focusing on building strong customer relationships to drive sales and loyalty. A survey by Retail Week found that 73% of consumers are more likely to make a purchase if they have a positive experience with a retailer. This highlights the importance of effective customer relationship management in driving revenue and repeat business. The Global Certificate in Retail Customer Relationship Management equips professionals with the skills and knowledge needed to effectively engage with customers, build loyalty, and drive sales. In today's competitive retail landscape, having a certification in customer relationship management can give professionals a competitive edge and open up new career opportunities. By investing in this certification, individuals can enhance their skills and stay ahead in the dynamic retail industry.
Employment Contribution to Economy
3 million £194 billion

Who should enrol in Global Certificate in Retail Customer Relationship Management?

This course is designed for individuals looking to enhance their skills in retail customer relationship management. Whether you are a retail manager, sales associate, or customer service representative, this course will provide you with the knowledge and tools needed to excel in the competitive retail industry.

Retail Managers Sales Associates Customer Service Representatives
Over 50% of UK retail managers believe that customer relationship management is crucial for business success. Sales associates play a key role in building customer loyalty, with 70% of UK consumers stating that they are more likely to return to a store if they receive excellent customer service. Customer service representatives are in high demand, with the UK customer service industry expected to grow by 5% in the next year.

By enrolling in this course, you will gain valuable insights into customer behaviour, learn how to build lasting relationships with customers, and develop strategies to drive sales and increase customer loyalty. Take the first step towards advancing your retail career today!