Global Certificate in Retail Customer Relationship Management

Thursday, 18 September 2025 02:01:33

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Retail Customer Relationship Management


This program is designed for retail professionals who want to develop skills in customer relationship management.


It focuses on building strong relationships with customers to drive sales and loyalty.


Customer relationship management is a critical aspect of retail business, and this certificate program helps learners understand its importance and how to implement it effectively.

Through this program, learners will gain knowledge on how to analyze customer data, create personalized experiences, and resolve customer complaints.


It is ideal for retail staff, managers, and entrepreneurs who want to enhance their skills in customer service and sales.


By completing this program, learners can improve their job prospects and advance their careers in the retail industry.


So, if you're interested in learning more about customer relationship management in retail, explore this program today and start building stronger relationships with your customers.

Customer Relationship Management is at the heart of this Global Certificate in Retail Customer Relationship Management, equipping you with the skills to build lasting connections with customers. By mastering CRM principles, you'll gain a deeper understanding of customer needs and preferences, enabling you to deliver personalized experiences that drive loyalty and sales growth. With this course, you'll develop expertise in data analysis, communication, and problem-solving, opening doors to exciting career opportunities in retail management, sales, and customer service. Unique features include interactive modules, real-world case studies, and access to industry experts, ensuring a comprehensive learning experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Retail Customer Service Skills
• Sales and Customer Engagement
• Effective Communication Strategies
• Data Analysis for Business Insights
• Customer Retention and Loyalty Programs
• Social Media Marketing for Retail
• Product Knowledge and Demonstrations
• Conflict Resolution and Negotiation
• Personal Selling and Consultative Selling

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Retail Customer Relationship Management

The Global Certificate in Retail Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the retail industry.
This certificate program focuses on teaching learners how to build strong relationships with customers, understand their needs, and provide personalized services to drive sales and customer loyalty.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer relationship management principles, including customer segmentation, needs analysis, and relationship building.
The program also covers topics such as sales and marketing strategies, product knowledge, and customer service skills, ensuring that learners are equipped to handle a wide range of customer interactions.
Upon completion of the program, learners will be able to apply their knowledge and skills in a real-world retail setting, making them highly employable in the industry.
The duration of the Global Certificate in Retail Customer Relationship Management is typically 6-12 months, depending on the learning pace and schedule of the learner.
The program is highly relevant to the retail industry, as it addresses the growing need for customer-centric businesses that can deliver personalized experiences to drive sales and customer loyalty.
By investing in this certificate program, retailers can improve their customer relationship management capabilities, increase customer satisfaction, and ultimately drive business growth.
The Global Certificate in Retail Customer Relationship Management is a valuable asset for anyone looking to launch or advance a career in retail customer service, sales, or management.
With its focus on practical skills and industry-relevant knowledge, this program is an excellent choice for individuals seeking to develop a strong understanding of customer relationship management principles and practices.

Why this course?

Global Certificate in Retail Customer Relationship Management holds immense significance in today's market, where customer experience is paramount. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £440 billion by 2025, with customer relationship management playing a vital role in driving sales and growth.
Year Revenue Growth
2018 3.4%
2019 3.8%
2020 4.2%
2021 4.5%
2022 4.8%

Who should enrol in Global Certificate in Retail Customer Relationship Management?

Ideal Audience for Global Certificate in Retail Customer Relationship Management Retail professionals seeking to enhance their skills in customer relationship management, particularly those working in the UK retail industry, where customer satisfaction is a key performance indicator. According to a survey by the British Retail Consortium, 75% of UK retailers believe that customer experience is crucial to their success.
Key Characteristics: Professionals with at least 1 year of experience in retail sales, customer service, or a related field, looking to advance their careers or switch to a customer-facing role. The certificate is also suitable for those new to the industry who want to gain a solid understanding of customer relationship management principles and practices.
Career Benefits: Upon completion of the Global Certificate in Retail Customer Relationship Management, learners can expect to gain a competitive edge in the job market, with opportunities to progress to senior roles or start their own businesses. In the UK, the average salary for a retail manager is £25,000-£35,000 per annum, with potential for bonuses and promotions.