Global Certificate in Order Management and Customer Service

Monday, 25 August 2025 19:21:04

International applicants and their qualifications are accepted

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Overview

Overview

Order Management and Customer Service


This Global Certificate program is designed for professionals seeking to enhance their skills in managing orders and delivering exceptional customer service.


Learn how to streamline order processing, improve customer satisfaction, and increase efficiency in a fast-paced business environment.


Some key topics covered in the program include:

Order management software, customer relationship management, inventory control, and conflict resolution.


Develop the skills needed to excel in a customer-facing role or advance your career in operations management.


Take the first step towards a career in order management and customer service – explore this Global Certificate program today and discover a world of opportunities.

Order Management is at the heart of any successful business, and our Global Certificate in Order Management and Customer Service is designed to equip you with the skills to excel in this field. By mastering the art of order management and delivering exceptional customer service, you'll enjoy career prospects in various industries, including retail, logistics, and e-commerce. This course offers unique features such as hands-on training, real-world case studies, and access to industry experts. You'll learn how to optimize order fulfillment, manage customer expectations, and provide personalized support. With this certificate, you'll be well on your way to a rewarding career in order management and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Order Management System Design •
Customer Relationship Management (CRM) •
Order Fulfillment and Shipping •
Inventory Management and Control •
Return and Refund Policy Implementation •
Customer Service Communication Skills •
Order Tracking and Status Updates •
Supply Chain Management and Logistics •
Order Cancellation and Change Policies •
Customer Feedback and Complaint Handling

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Order Management and Customer Service

The Global Certificate in Order Management and Customer Service is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of order management and customer service.
This certificate program focuses on teaching learners how to effectively manage orders, handle customer inquiries, and provide exceptional customer service.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Understanding of order management principles and practices
- Ability to handle customer complaints and resolve issues efficiently
- Knowledge of customer service strategies and techniques
- Skills in communication, teamwork, and problem-solving
- Familiarity with industry-specific software and technology
The duration of the Global Certificate in Order Management and Customer Service program varies depending on the institution offering it, but it typically takes several months to complete.
Learners can expect to spend around 6-12 months studying and completing coursework, assignments, and projects.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule.
This makes it an ideal option for working professionals, entrepreneurs, and individuals looking to upskill or reskill in the field of order management and customer service.
The Global Certificate in Order Management and Customer Service is highly relevant to the retail, e-commerce, and logistics industries, where order management and customer service are critical functions.
By completing this program, learners can expect to increase their earning potential, advance their careers, and contribute to the success of their organizations.
The program is also designed to be industry-agnostic, meaning that learners can apply their knowledge and skills in a variety of different contexts.
This makes it an excellent option for learners who want to work in multiple industries or start their own businesses.

Why this course?

Global Certificate in Order Management and Customer Service is highly significant in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 70% of UK businesses believe that customer service is crucial for their success. Moreover, a study by the Centre for Retail Research found that 75% of UK consumers are more likely to return to a business that provides excellent customer service.
Statistic Percentage
Businesses that believe customer service is crucial for success 70%
UK consumers who are more likely to return to a business with excellent customer service 75%

Who should enrol in Global Certificate in Order Management and Customer Service?

Ideal Audience for Global Certificate in Order Management and Customer Service Are you a customer service professional looking to enhance your skills in order management? Do you work in a fast-paced call centre or e-commerce environment, handling a high volume of customer inquiries and orders?
Key Characteristics: - Age: 18-50 years old
Industry Affected: - Retail and e-commerce
Location: - UK and globally, with a focus on the UK market
Job Roles: - Customer Service Representatives
Skills and Knowledge: - Order management and processing
Career Benefits: - Enhanced career prospects in customer service and order management