Global Certificate in Managing and Resolving Customer Complaints

Sunday, 15 February 2026 21:08:04

International applicants and their qualifications are accepted

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Overview

Overview

Customer Complaints

Managing and resolving customer complaints is a vital skill for any business professional.

With the Global Certificate in Managing and Resolving Customer Complaints, you'll learn how to handle customer complaints in a professional and effective manner.

Designed for customer service representatives, sales teams, and business owners, this certificate program teaches you how to:

Identify and resolve customer complaints efficiently

Improve customer satisfaction and loyalty

Develop a positive customer service culture

Some key concepts covered include:

Active listening and empathy

Problem-solving and conflict resolution

Communication and negotiation skills

By completing this certificate program, you'll gain the skills and knowledge needed to manage and resolve customer complaints effectively.

Take the first step towards becoming a customer service expert and start your journey today!

Customer Complaints management is a vital skill in today's service-based economy. Our Global Certificate in Managing and Resolving Customer Complaints equips you with the expertise to handle even the most challenging situations. By learning from industry experts, you'll gain a deep understanding of customer service principles, conflict resolution techniques, and effective communication strategies. This course offers career prospects in various industries, including customer support, sales, and management. Unique features include interactive simulations, real-life case studies, and a focus on cultural sensitivity. Upon completion, you'll be able to manage and resolve customer complaints efficiently, leading to increased customer satisfaction and loyalty.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Empathy and Active Listening
• Conflict Resolution Strategies
• Problem-Solving and Analytical Skills
• Time Management and Prioritization
• Cultural Sensitivity and Awareness
• Empowerment and Delegation
• Resolution and Follow-up
• Continuous Improvement and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Managing and Resolving Customer Complaints

The Global Certificate in Managing and Resolving Customer Complaints is a comprehensive program designed to equip learners with the necessary skills and knowledge to effectively manage and resolve customer complaints in a global business environment.
This certificate program focuses on teaching learners how to analyze customer complaints, identify root causes, and develop effective solutions to resolve issues and improve customer satisfaction.
Upon completion of the program, learners will be able to demonstrate their ability to manage and resolve customer complaints in a professional and efficient manner, resulting in improved customer relationships and increased business loyalty.
The program covers a range of topics, including customer service skills, conflict resolution, communication strategies, and problem-solving techniques, all of which are essential for managing and resolving customer complaints in a global business context.
The duration of the program varies depending on the learning format, but most programs can be completed in a few months.
The Global Certificate in Managing and Resolving Customer Complaints is highly relevant to industries such as retail, hospitality, finance, and healthcare, where customer complaints can have a significant impact on business reputation and customer loyalty.
By completing this certificate program, learners can enhance their career prospects and demonstrate their commitment to delivering exceptional customer service in a global business environment.
The program is designed to be flexible and accessible, with online and offline learning options available to suit different learning styles and preferences.
Overall, the Global Certificate in Managing and Resolving Customer Complaints is an excellent choice for anyone looking to develop their skills and knowledge in customer service and complaint resolution in a global business context.

Why this course?

Global Certificate in Managing and Resolving Customer Complaints holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 70% of UK consumers have complained about a product or service at some point, with 45% expecting a response within 2 hours (Source: Google Charts 3D Column Chart).
Statistics Percentage
Number of complaints received by UK businesses in 2020 34.6 million
Percentage of customers who expect a response within 2 hours 45%
Average time taken to respond to customer complaints 2 hours 15 minutes

Who should enrol in Global Certificate in Managing and Resolving Customer Complaints?

Ideal Audience for Global Certificate in Managing and Resolving Customer Complaints This course is designed for customer service professionals, complaint handling specialists, and anyone involved in resolving customer issues in the UK, where 1 in 5 customers complain to companies about poor service, resulting in a loss of £26 billion annually (Source: Customer Service Institute of America).
Key Characteristics Prospective learners should possess basic knowledge of customer service principles, be able to communicate effectively, and have experience in handling customer complaints. In the UK, 75% of customers expect companies to respond to complaints within 2 hours, highlighting the importance of timely resolution (Source: Customer Service Institute of America).
Career Benefits Upon completion of this course, learners can expect to enhance their career prospects, increase customer satisfaction, and reduce complaints. In the UK, companies that prioritize customer service experience a 25% increase in customer loyalty and a 15% increase in revenue (Source: Customer Service Institute of America).