Global Certificate in MBA in Customer Relationship Management

Monday, 16 February 2026 20:46:28

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Global Certificate in MBA.

Designed for professionals seeking to enhance their skills in managing customer interactions, this program focuses on building strong relationships with customers to drive business growth.

Through a combination of theoretical knowledge and practical applications, learners will gain insights into CRM strategies, sales techniques, and marketing methods.

Some of the key topics covered include: customer segmentation, needs analysis, and relationship building.

Developed for working professionals, this certificate program is ideal for those looking to upskill in the field of customer service and sales.

By the end of the program, learners will be equipped with the skills and knowledge necessary to implement effective CRM strategies in their organizations.

Take the first step towards a successful career in customer relationship management and explore this Global Certificate in MBA today.

Customer Relationship Management is at the heart of this Global Certificate in MBA, equipping you with the skills to build lasting connections with customers. This course offers key benefits such as enhanced communication, strategic planning, and data analysis. You'll gain a deep understanding of CRM systems, market research, and customer behavior. With career prospects in high demand, this certification can lead to senior roles in sales, marketing, and management. Unique features include interactive modules, industry expert guest lectures, and a project-based approach. Develop your skills in a customer-centric approach and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Marketing Mix and Customer Segmentation •
Sales Strategy and Performance Measurement •
Customer Service and Support Operations •
Data Analysis and Visualization for CRM •
Digital Marketing and Social Media for Customer Engagement •
Relationship Building and Account Management •
Customer Retention and Loyalty Programs •
CRM Technology and Implementation •
Global Market Trends and Customer Needs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in MBA in Customer Relationship Management

The Global Certificate in MBA in Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver personalized services to drive business growth.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, segmentation, targeting, and positioning.
The program also covers topics such as customer service, sales, and marketing, as well as the latest trends and technologies in customer relationship management.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business success in a rapidly changing market.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the business world, with many organizations recognizing the importance of customer relationship management in driving revenue growth and customer loyalty.
By completing this program, students can enhance their career prospects and take on leadership roles in customer-facing functions, such as customer success, account management, or customer experience management.
The program is also designed to be flexible, with many institutions offering online or part-time options to accommodate the needs of working professionals and students with other commitments.
Overall, the Global Certificate in MBA in Customer Relationship Management is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

Global Certificate in MBA in Customer Relationship Management holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. The same survey revealed that 60% of UK businesses have a CRM system in place, with 40% of those using cloud-based solutions.
Year Number of UK Businesses with CRM
2015 30%
2018 50%
2020 65%

Who should enrol in Global Certificate in MBA in Customer Relationship Management ?

Ideal Audience for Global Certificate in MBA in Customer Relationship Management Are you a business professional looking to enhance your skills in customer-centric strategies and relationship management? Do you aspire to take your career to the next level in the UK's competitive business landscape?
Key Characteristics: Professionals with 2-5 years of experience in sales, marketing, or customer service, seeking to develop advanced CRM skills and knowledge of international business practices.
Career Goals: Aspiring to take on leadership roles in customer-facing departments, drive business growth through effective relationship management, and stay ahead of the competition in the UK's fast-paced market.
Target Industries: Financial services, retail, healthcare, and technology, where customer relationship management is crucial for success.
UK-Specific Statistics: According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that customer relationship management is essential for their success. With the UK's customer service industry projected to reach £43.6 billion by 2025, this certificate can provide a competitive edge in the job market.