Global Certificate in IT Service Operations

Wednesday, 11 February 2026 21:06:04

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

The Global Certificate in IT Service Operations is designed for IT professionals seeking to enhance their skills in managing and delivering high-quality IT services.

Targeted at IT service managers, this certificate program focuses on developing essential knowledge and skills in IT service management, including service desk management, incident management, and problem management.

By completing this certificate program, learners will gain a deeper understanding of IT service management best practices and be able to apply them in real-world scenarios.

Whether you're looking to advance your career or start a new one, the Global Certificate in IT Service Operations is an excellent choice.

Explore this certificate program further and discover how it can help you achieve your career goals.

IT Service Operations is a comprehensive program that equips learners with the skills to manage and deliver high-quality IT services. By completing this Global Certificate in IT Service Operations, individuals can enhance their career prospects in the IT industry, particularly in service management roles. The course covers key areas such as service desk management, incident management, and problem management. Unique features include real-world case studies and practical training exercises to prepare learners for real-world scenarios. Upon completion, learners can gain international recognition and boost their earning potential. This IT Service Operations certificate is ideal for IT professionals looking to advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ISM)
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)
• Capacity and Performance Management
• IT Service Validation and Testing (ISVT)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in IT Service Operations

The Global Certificate in IT Service Operations is a comprehensive program designed to equip learners with the knowledge and skills required to manage and deliver high-quality IT services.
This certificate program focuses on the operational aspects of IT service management, including service desk management, incident management, problem management, and change management.
Upon completion of the program, learners will be able to demonstrate their understanding of ITIL (Information Technology Infrastructure Library) best practices and apply them in real-world scenarios.
The duration of the Global Certificate in IT Service Operations is typically 12 weeks, with learners required to complete a series of modules and assessments to achieve certification.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services effectively and efficiently.
Learners who complete the Global Certificate in IT Service Operations can expect to gain a competitive edge in the job market, as they will possess a recognized certification in IT service management.
The program is also beneficial for those looking to transition into a career in IT service management, as it provides a solid foundation in the principles and practices of IT service management.
Industry professionals can also benefit from the program, as it provides a refresher course on IT service management best practices and helps them stay up-to-date with the latest trends and technologies.
Overall, the Global Certificate in IT Service Operations is an excellent choice for anyone looking to develop their skills and knowledge in IT service management.

Why this course?

Global Certificate in IT Service Operations holds significant importance in today's market, particularly in the UK. According to a report by the Chartered Institute of Information Technology (CIIT), the demand for IT professionals with service management skills is expected to increase by 10% annually, creating a vast number of job opportunities.
Year Job Openings
2020 15,000
2021 18,000
2022 22,000
2023 25,000

Who should enrol in Global Certificate in IT Service Operations?

Ideal Audience for Global Certificate in IT Service Operations IT professionals seeking to enhance their skills in service management, IT service management frameworks, and IT service management processes.
Key Characteristics: Professionals with at least 2 years of experience in IT service management, ITIL Foundation Certificate holders, and those looking to transition into service management roles.
UK-Specific Statistics: According to a report by the Chartered Institute of IT (BCS), the demand for IT service management professionals in the UK is expected to grow by 10% annually, with an estimated 20,000 new job openings in 2023 alone.
Learning Objectives: Gain knowledge of IT service management frameworks, processes, and practices, and develop skills to design, implement, and manage IT services effectively.
Target Job Roles: Service desk manager, IT service manager, service operations manager, and IT service management consultant.