Global Certificate in IT Service Level Management

Thursday, 12 February 2026 00:30:36

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Level Management (ITSLM) is a crucial aspect of modern IT operations.


Designed for IT professionals, the Global Certificate in IT Service Level Management equips learners with the knowledge and skills required to deliver high-quality services.


Some key concepts covered in this program include service level agreements, incident management, problem management, and change management.


By the end of the course, learners will be able to analyze service level requirements, develop effective service level agreements, and implement service level management processes.


Whether you're looking to advance your career or enhance your organization's IT service delivery, this certificate is an excellent choice.


So why wait? Explore the Global Certificate in IT Service Level Management today and take the first step towards becoming a skilled IT service manager.

IT Service Level Management is a vital component of any successful IT organization. This Global Certificate program equips you with the knowledge and skills to deliver high-quality IT services that meet customer expectations. By gaining expertise in IT Service Level Management, you'll be able to improve service quality, reduce costs, and increase customer satisfaction. The course covers key topics such as service management, incident management, problem management, and change management. With this certification, you'll enjoy enhanced career prospects and better job opportunities in the IT industry. Unique features include interactive learning modules and a comprehensive study guide.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• IT Service Level Management
• IT Service Portfolio Management
• IT Service Request Management
• IT Service Validation and Testing
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Capacity and Performance Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in IT Service Level Management

The Global Certificate in IT Service Level Management is a comprehensive program designed to equip learners with the knowledge and skills required to manage IT services effectively.
This certificate program focuses on teaching learners how to align IT services with business objectives, ensuring that IT services are delivered in a way that meets customer expectations.
Upon completion of the program, learners will be able to demonstrate their understanding of IT Service Level Management (ITSLM) principles, including service management processes, service level agreements, and incident management.
The duration of the Global Certificate in IT Service Level Management program varies depending on the learning path chosen, but most programs take around 6-12 months to complete.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule, making it ideal for working professionals and individuals who want to upskill or reskill in the IT industry.
The Global Certificate in IT Service Level Management is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services in a way that meets business objectives and customer expectations.
Learners who complete the program will be able to apply their knowledge and skills in a real-world setting, making them more competitive in the job market and opening up opportunities for career advancement.
The program is also recognized by many organizations, including IT service management frameworks such as ITIL, making it an attractive option for individuals who want to demonstrate their expertise in IT service management.
Overall, the Global Certificate in IT Service Level Management is a valuable investment for individuals who want to develop their skills and knowledge in IT service management and advance their careers in the IT industry.

Why this course?

Global Certificate in IT Service Level Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Service Management (ITSM) Association, 75% of UK organizations have implemented IT service management processes, with 60% of them having a formal ITIL (Information Technology Infrastructure Library) certification. This indicates a growing demand for professionals with expertise in IT service level management.
Year Number of Organizations with ITIL Certification
2015 40%
2018 55%
2020 65%

Who should enrol in Global Certificate in IT Service Level Management?

Ideal Audience for Global Certificate in IT Service Level Management IT professionals seeking to enhance their skills in service level management, particularly those working in the UK, where 71% of IT service desks receive more than 10,000 service requests per month (IT Service Desk Institute).
Key Characteristics: IT service management specialists, service desk managers, and those interested in pursuing a career in IT service management, with a focus on service level management.
Industry Background: The IT service management industry in the UK is highly competitive, with 61% of organizations experiencing service desk issues (IT Service Desk Institute). A Global Certificate in IT Service Level Management can help professionals in this field stay ahead of the curve.
Career Benefits: Upon completion of the Global Certificate in IT Service Level Management, professionals can expect improved job prospects, increased earning potential, and enhanced career advancement opportunities.