Global Certificate in IT Service Desk Management

Friday, 13 February 2026 22:04:59

International applicants and their qualifications are accepted

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Overview

Overview

The IT Service Desk Management is a globally recognized certification that equips learners with the skills to manage and deliver high-quality IT services.


Designed for IT professionals, this certificate program focuses on developing essential knowledge and skills in service desk management, including incident, problem, and change management.


Some key areas of study include service level management, request fulfillment, and knowledge management. Learners will gain a deep understanding of how to design, implement, and maintain effective service desks that meet business needs.


By completing this certification program, learners will be able to demonstrate their expertise in IT service desk management and take their careers to the next level.


Are you ready to take your IT career to new heights? Explore the Global Certificate in IT Service Desk Management today and discover a world of opportunities!

IT Service Desk Management is a comprehensive course that equips learners with the skills to manage and deliver high-quality IT services. By gaining expertise in IT Service Desk Management, individuals can enhance their career prospects and take on leadership roles in IT service management. The course covers key topics such as service desk operations, incident management, problem management, and change management. Learners will also develop essential skills in communication, problem-solving, and time management. With IT Service Desk Management, learners can expect improved customer satisfaction, increased efficiency, and enhanced career opportunities in the IT industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ISM)
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Knowledge Management
• Escalation Procedures
• Communication and Reporting
• IT Service Level Management (ITSLM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in IT Service Desk Management

The Global Certificate in IT Service Desk Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to manage an efficient IT service desk.
This certificate program focuses on teaching learners how to design, implement, and manage a service desk that provides high-quality support to customers and internal stakeholders.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service desk management principles, processes, and best practices.
The learning outcomes of the Global Certificate in IT Service Desk Management include:
- Designing and implementing an effective IT service desk strategy
- Managing and resolving customer incidents and requests
- Providing proactive support and maintenance services
- Analyzing and reporting on service desk performance metrics
- Implementing and managing service desk tools and technologies
The duration of the Global Certificate in IT Service Desk Management program varies depending on the institution offering the program, but it typically takes several months to complete.
The program is designed to be flexible and can be completed online or through on-campus classes, making it accessible to learners from all over the world.
The Global Certificate in IT Service Desk Management is highly relevant to the IT industry, as it provides learners with the skills and knowledge needed to manage an efficient and effective IT service desk.
Many organizations in the IT industry require their employees to hold a certificate in IT service desk management, making this program a valuable asset for career advancement.
The program is also relevant to the broader business world, as it teaches learners how to manage and support IT services that are critical to business operations.
Overall, the Global Certificate in IT Service Desk Management is a valuable program that provides learners with the skills and knowledge needed to succeed in the IT industry.
It is an essential qualification for anyone looking to start or advance a career in IT service desk management, and it is highly relevant to the industry.

Why this course?

Global Certificate in IT Service Desk Management holds immense significance in today's market, particularly in the UK. According to a survey by the IT Service Management (ITSM) Association, 75% of UK businesses rely on IT service desks to manage their IT infrastructure. Moreover, a report by the Chartered Institute of IT (BCS) states that 60% of UK IT professionals believe that IT service desks play a crucial role in ensuring business continuity.
Statistics Percentage
UK businesses relying on IT service desks 75%
IT service desks playing a crucial role in business continuity 60%

Who should enrol in Global Certificate in IT Service Desk Management?

Ideal Audience for Global Certificate in IT Service Desk Management IT professionals seeking to enhance their service desk management skills, particularly those in the UK, where 71% of organisations rely on IT service desks to manage their IT infrastructure (Source: ITSM Academy)
Key Characteristics: IT service desk managers, team leaders, and professionals looking to improve their knowledge of IT service management best practices, incident management, problem management, and change management.
Industry Focus: IT, technology, and business services, with a focus on the UK's IT industry, which is expected to grow by 4.5% annually (Source: IT Pro)
Learning Objectives: Gain knowledge of IT service desk management principles, develop skills in incident, problem, and change management, and improve service desk operations to enhance customer satisfaction and business efficiency.