Global Certificate in IT Customer Relationship Management

Saturday, 14 February 2026 18:14:47

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in IT Customer Relationship Management


This certificate program is designed for IT professionals who want to develop skills in managing customer relationships effectively.


It focuses on teaching learners how to build strong relationships with customers, improve customer satisfaction, and increase customer loyalty.


Customer Relationship Management is a critical aspect of IT, and this certificate program helps learners understand its importance and how to implement it in their organizations.
The program covers topics such as customer service, sales, marketing, and technical support, providing learners with a comprehensive understanding of customer relationship management.
By completing this certificate program, learners can enhance their skills and knowledge in IT customer relationship management, leading to better career opportunities and increased job satisfaction.

Are you interested in learning more about IT customer relationship management? Explore our certificate program today and start building strong relationships with your customers!

Customer Relationship Management is the backbone of any successful IT organization. Our Global Certificate in IT Customer Relationship Management equips you with the skills to build strong relationships with customers, driving business growth and loyalty. With this course, you'll learn to analyze customer needs, develop effective communication strategies, and implement relationship management tools. Key benefits include enhanced customer satisfaction, increased sales, and improved employee engagement. Career prospects are vast, with opportunities in IT, sales, and customer service. Unique features include interactive modules, real-world case studies, and a supportive community of peers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management (CRM) Systems
• Contact Management and Data Integration
• Sales Force Automation and Forecasting
• Customer Service and Support
• Marketing Automation and Lead Generation
• Data Analysis and Reporting
• Social Media Integration and Customer Engagement
• Mobile and Cloud-Based CRM
• IT Service Management and CRM Integration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in IT Customer Relationship Management

The Global Certificate in IT Customer Relationship Management is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in the field of customer relationship management.
This certificate program focuses on teaching students how to effectively manage customer relationships, leveraging technology to enhance customer experience, and driving business growth through strategic customer engagement.
Upon completion of the program, students can expect to gain a deep understanding of IT customer relationship management principles, including customer relationship management systems, data analytics, and digital marketing strategies.
The duration of the Global Certificate in IT Customer Relationship Management varies depending on the institution offering the program, but it typically takes several months to a year to complete.
The program is highly relevant to the IT industry, as it addresses the growing need for businesses to adopt customer-centric strategies and leverage technology to deliver exceptional customer experiences.
By obtaining this certificate, individuals can enhance their career prospects in the IT sector, particularly in roles such as customer relationship management specialist, business analyst, or IT project manager.
The program is also beneficial for entrepreneurs and small business owners who want to develop the skills necessary to effectively manage customer relationships and drive business growth.
Overall, the Global Certificate in IT Customer Relationship Management is an excellent choice for anyone looking to launch or advance a career in the IT industry, particularly in the field of customer relationship management.

Why this course?

Global Certificate in IT Customer Relationship Management holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that CRM is crucial for their success. Moreover, a report by the CBI states that 60% of UK companies have invested in CRM systems, with an average spend of £10,000 per year.
Statistics Percentage
Businesses that believe CRM is crucial for success 75%
Companies that have invested in CRM systems 60%
Average spend on CRM systems per year £10,000

Who should enrol in Global Certificate in IT Customer Relationship Management?

Ideal Audience for Global Certificate in IT Customer Relationship Management Are you a UK-based IT professional looking to enhance your skills in customer relationship management?
Professionals in the UK IT industry With a growing demand for customer-centric services, this certificate is ideal for IT professionals seeking to upskill in CRM, including those in the UK's IT sector.
IT project managers Those managing IT projects in the UK can benefit from this certificate, as it equips them with the knowledge to implement effective CRM strategies and improve customer satisfaction.
Business analysts Business analysts in the UK IT industry can enhance their skills in requirements gathering, analysis, and solution design using CRM tools, leading to better business outcomes.
IT service managers IT service managers in the UK can benefit from this certificate, as it provides them with the knowledge to implement customer-centric IT service management practices and improve customer experience.