Global Certificate in ICT Service Level Management

Thursday, 12 February 2026 15:50:38

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Level Management

is a globally recognized certification that equips IT professionals with the skills to deliver high-quality services.

Designed for IT service managers and professionals, this certificate focuses on service level management best practices.

Some key areas covered in the course include: service level agreement (SLA) management, service desk management, and incident management.

By the end of the course, learners will be able to analyze service level agreements, design and implement effective service level management processes, and improve overall IT service delivery.

Whether you're looking to advance your career or enhance your skills, this certificate is an excellent choice.

So why wait? Explore the Global Certificate in ICT Service Level Management today and take the first step towards becoming a certified IT service professional.

Service Level Management is a crucial aspect of Information and Communication Technology (ICT) that ensures the delivery of high-quality services to customers. This Global Certificate in ICT Service Level Management equips learners with the knowledge and skills to design, implement, and manage service level agreements (SLAs) that meet business objectives. By completing this course, learners can enhance their career prospects in the ICT industry, particularly in roles such as service desk manager, IT service manager, or business analyst. The course covers unique features like ITIL 4, service desk management, and incident management, providing learners with a comprehensive understanding of service level management principles and practices.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Incident Management
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• Service Desk
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• Problem Management
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• Change Management
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• Release and Deployment Management
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• Service Level Management
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• IT Service Continuity Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in ICT Service Level Management

The Global Certificate in ICT Service Level Management is a comprehensive program designed to equip learners with the knowledge and skills required to manage IT services effectively.
This certificate program focuses on teaching learners how to design, implement, and manage service level agreements (SLAs) that meet the needs of both IT service providers and their customers.
Upon completion of the program, learners will be able to demonstrate their understanding of ICT service level management principles, including service level management processes, service level management metrics, and service level management tools.
The duration of the Global Certificate in ICT Service Level Management program is typically 12 weeks, with learners required to complete a series of modules and assignments to demonstrate their knowledge and skills.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services effectively and deliver high-quality services to customers.
The Global Certificate in ICT Service Level Management is also relevant to the broader business world, as it teaches learners how to manage IT services as a key component of overall business strategy.
Learners who complete the program will be able to apply their knowledge and skills in a variety of roles, including IT service management, business analysis, and project management.
The program is delivered through a combination of online and offline training, with learners required to complete a series of modules, assignments, and exams to demonstrate their knowledge and skills.
The Global Certificate in ICT Service Level Management is recognized by a number of industry organizations, including the International Association of IT Service Management (ITSM) and the Service Management Research Association (SMRA).
Overall, the Global Certificate in ICT Service Level Management is a highly respected program that provides learners with the knowledge and skills required to manage IT services effectively and deliver high-quality services to customers.

Why this course?

Global Certificate in ICT Service Level Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Skills Framework for the Information Age (ITFIA), the demand for ICT service management professionals is expected to increase by 10% annually, with a projected shortage of 50,000 skilled workers by 2025.
Year Growth Rate
2020 5%
2021 7%
2022 9%
2023 10%

Who should enrol in Global Certificate in ICT Service Level Management ?

Ideal Audience for Global Certificate in ICT Service Level Management IT professionals, particularly those in the UK, who work in the ICT service management sector, are the primary target audience for this certification.
Key Characteristics: Individuals with 2+ years of experience in ICT service management, IT service management, or a related field, and those who aspire to move into senior roles or start their own service management businesses.
UK-Specific Statistics: According to a report by the UK's IT industry association, 75% of IT professionals in the UK work in service management roles, and the demand for skilled service management professionals is expected to increase by 10% annually until 2025.
Career Benefits: Upon completion of the Global Certificate in ICT Service Level Management, learners can expect to enhance their career prospects, increase their earning potential, and demonstrate their expertise in ICT service level management to employers and clients.