Global Certificate in ICT Customer Support Techniques

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International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in ICT Customer Support Techniques


This certificate program is designed for IT professionals and customer support specialists who want to enhance their skills in providing effective technical support to customers.


Some key areas of focus include troubleshooting, communication, and problem-solving, all within the context of ICT customer support.


Developing strong ICT customer support skills is crucial in today's technology-driven world, where customers expect prompt and efficient resolution of their technical issues.


By completing this certificate program, learners will gain the knowledge and skills needed to provide excellent customer support in an ICT environment.


Whether you're looking to advance your career or simply improve your customer support skills, this certificate program is an excellent choice.


So why wait? Explore the Global Certificate in ICT Customer Support Techniques today and take the first step towards becoming a more effective and efficient customer support specialist.

Global Certificate in ICT Customer Support Techniques is an ideal course for those seeking to launch a career in IT customer support. This comprehensive program equips learners with the essential skills to resolve technical issues efficiently, ensuring customer satisfaction and loyalty. By mastering ICT Customer Support Techniques, individuals can expect to enhance their problem-solving abilities, develop strong communication skills, and gain a deeper understanding of IT systems. With Global Certificate in ICT Customer Support Techniques, learners can expect career prospects in top IT companies, as well as opportunities for career advancement and professional growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Communication Skills for ICT Customer Support
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• ICT Hardware and Software Troubleshooting Techniques
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• Customer Relationship Management (CRM) Systems
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• Technical Documentation and Reporting
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• Conflict Resolution and Escalation Procedures
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• ICT Security Awareness and Best Practices
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• Time Management and Prioritization in ICT Support
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• Problem-Solving Strategies for ICT Customer Support
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• ICT Industry Knowledge and Awareness
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• Effective Communication with Non-Technical Customers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in ICT Customer Support Techniques

The Global Certificate in ICT Customer Support Techniques is a comprehensive program designed to equip individuals with the necessary skills and knowledge to provide exceptional customer support in the ICT industry.
This certificate program focuses on teaching learners how to effectively communicate with customers, troubleshoot technical issues, and resolve problems in a timely and professional manner.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop effective communication and interpersonal skills to interact with customers from diverse backgrounds.
- Acquire technical knowledge of ICT systems, networks, and software applications to troubleshoot and resolve technical issues.
- Learn how to use customer relationship management (CRM) tools and other software applications to manage customer interactions and data.
- Understand the importance of customer service and support in the ICT industry and how to provide excellent customer experiences.
The duration of the Global Certificate in ICT Customer Support Techniques varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the ICT industry, as it addresses the growing demand for skilled customer support professionals who can provide timely and effective support to customers.
By completing this certificate program, learners can enhance their career prospects and advance their careers in the ICT industry.
The Global Certificate in ICT Customer Support Techniques is also beneficial for individuals who want to start their own customer support businesses or work as freelancers in the ICT industry.
Overall, the Global Certificate in ICT Customer Support Techniques is an excellent choice for anyone looking to launch or enhance their career in the ICT industry.

Why this course?

Global Certificate in ICT Customer Support Techniques holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 70% of UK businesses believe that customer service is crucial for their success. Moreover, a study by the UK's Office for National Statistics (ONS) reveals that the ICT sector is expected to grow by 4.5% annually, creating a high demand for skilled customer support professionals.
Year Number of ICT Jobs
2020 1,433,000
2021 1,512,000
2022 1,600,000
2023 1,700,000

Who should enrol in Global Certificate in ICT Customer Support Techniques?

Ideal Audience for Global Certificate in ICT Customer Support Techniques Individuals seeking a career in ICT customer support, with a focus on those in the UK.
Key Characteristics: Typically possess basic computer skills and knowledge of ICT systems, with a strong desire to develop customer support skills.
Industry Background: Many successful ICT customer support professionals in the UK start their careers in call centers, IT departments, or related fields.
Career Goals: Those seeking a career in ICT customer support often aim to progress to senior roles, such as team leader or technical support specialist, within 2-5 years.
Relevant Skills: Effective communication, problem-solving, and technical skills, as well as the ability to work in a fast-paced environment.