Global Certificate in Hospitality Management and Customer Service Excellence

Saturday, 13 September 2025 16:57:05

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Global Certificate in Hospitality Management and Customer Service Excellence

Designed for hospitality professionals, this certificate program focuses on customer service excellence and management skills.

Developed for those seeking to enhance their careers in the hospitality industry, this program covers essential topics such as customer relationship management, team leadership, and conflict resolution.

Through a combination of online courses and hands-on training, learners will gain the knowledge and skills needed to deliver exceptional customer experiences and drive business success.

By the end of the program, learners will be equipped with the skills to analyze customer feedback, implement effective service recovery strategies, and create a positive customer experience.

Take the first step towards achieving customer service excellence and advancing your hospitality career. Explore the Global Certificate in Hospitality Management and Customer Service Excellence today!

Global Certificate in Hospitality Management and Customer Service Excellence is an ideal course for aspiring hospitality professionals seeking to excel in customer service. This comprehensive program offers key benefits such as enhanced knowledge of hospitality management principles, improved communication skills, and a deeper understanding of customer service strategies. Upon completion, graduates can expect career prospects in top hotels, restaurants, and resorts worldwide. The course features unique features like interactive modules, real-world case studies, and a focus on cultural sensitivity. By combining theoretical foundations with practical applications, this certificate program prepares students for success in the competitive hospitality industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Excellence
•
• Hospitality Industry Overview
•
• Communication Skills for Customer Service
•
• Conflict Resolution in Customer Service
•
• Time Management and Productivity in Hospitality
•
• Customer Relationship Management
•
• Quality Assurance and Quality Control in Hospitality
•
• Multiculturalism and Diversity in Customer Service
•
• Financial Management in Hospitality
•
• Strategic Planning for Hospitality Businesses

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Hospitality Management and Customer Service Excellence

The Global Certificate in Hospitality Management and Customer Service Excellence is a comprehensive program designed to equip students with the necessary skills and knowledge to excel in the hospitality industry.
This certificate program focuses on developing students' understanding of the hospitality industry, including its various sectors such as hotels, restaurants, and event management.
Upon completion of the program, students will be able to demonstrate their ability to manage and deliver exceptional customer service, leading to increased customer satisfaction and loyalty.
The learning outcomes of this program include the ability to analyze customer needs, develop effective marketing strategies, and implement efficient operations management systems.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Global Certificate in Hospitality Management and Customer Service Excellence is highly relevant to the hospitality industry, as it provides students with the skills and knowledge required to succeed in this competitive field.
Many institutions offer this program, and it is often recognized by employers worldwide, making it an attractive option for students looking to launch their careers in hospitality management.
The program's focus on customer service excellence also makes it relevant to the broader service industry, as many companies seek to improve their customer service standards.
Overall, the Global Certificate in Hospitality Management and Customer Service Excellence is an excellent choice for students looking to pursue a career in hospitality management or customer service.

Why this course?

Global Certificate in Hospitality Management and Customer Service Excellence is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the British Hospitality Association, 75% of employers in the hospitality industry consider customer service skills to be essential for success (Google Charts 3D Column Chart, see below). Moreover, a report by the Centre for Retail Research found that 60% of UK consumers are more likely to return to a business that has provided excellent customer service (see table below).
Category Percentage
Customer Service Skills 75
Return on Investment 60

Who should enrol in Global Certificate in Hospitality Management and Customer Service Excellence?

Ideal Audience for Global Certificate in Hospitality Management and Customer Service Excellence
Individuals working in the hospitality industry, particularly those in customer-facing roles, such as hotel managers, front desk staff, and customer service representatives, are the primary target audience for this certificate.
In the UK, the hospitality industry is a significant contributor to the economy, with over 2.5 million people employed in the sector, generating £147 billion in revenue each year (Source: VisitBritain). Those interested in advancing their careers or starting a new one in hospitality management and customer service excellence can benefit from this certificate.
Prospective learners should have a basic understanding of hospitality management principles and customer service skills, as well as a passion for delivering exceptional customer experiences. The certificate is designed to equip learners with the knowledge and skills necessary to excel in these roles and contribute to the success of the hospitality industry.
By completing the Global Certificate in Hospitality Management and Customer Service Excellence, learners can enhance their employability, increase their earning potential, and demonstrate their commitment to delivering world-class customer service.