Global Certificate in Health and Social Care Customer Relationship Management

Monday, 15 September 2025 15:29:45

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Global Certificate in Health and Social Care Customer Relationship Management


This Customer Relationship Management course is designed for healthcare professionals and social care workers who want to develop effective communication skills to build strong relationships with patients, families, and colleagues.


By studying this Health and Social Care focused CRM course, learners will gain a deeper understanding of the importance of relationship management in healthcare settings and how to apply this knowledge in practice.


Some key areas covered include communication strategies, conflict resolution, and teamwork, all within the context of health and social care.


Whether you're looking to advance your career or simply improve your skills, this Customer Relationship Management course is an excellent choice.


So why not explore this Global Certificate in Health and Social Care Customer Relationship Management course further and discover how you can take your relationship management skills to the next level?

Customer Relationship Management is at the heart of this Global Certificate in Health and Social Care, equipping you with the skills to build strong relationships with clients, patients, and customers. By mastering CRM, you'll enhance communication, streamline processes, and drive business growth. Key benefits include improved customer satisfaction, increased efficiency, and enhanced career prospects in healthcare and social care. Unique features of the course include interactive modules, real-world case studies, and expert guest lectures. With a focus on practical application, you'll be ready to hit the ground running in a role such as healthcare manager, social worker, or customer service specialist.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Health and Social Care
• Communication Skills for Healthcare Professionals
• Effective Listening and Empathy in Healthcare
• Managing Conflict and Difficult Conversations
• Cultural Diversity and Sensitivity in Healthcare
• Health Promotion and Education
• Working with Diverse Groups in Healthcare
• Building Trust and Credibility in Healthcare
• Managing Complaints and Feedback in Healthcare
• Leadership and Teamwork in Healthcare Settings

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Health and Social Care Customer Relationship Management

The Global Certificate in Health and Social Care Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in the healthcare and social care sectors. This certificate program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized services that meet those needs. By the end of the program, learners will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service plans. The duration of the Global Certificate in Health and Social Care Customer Relationship Management program is typically 12-16 weeks, depending on the institution offering the program. Learners can expect to spend around 10-15 hours per week studying and completing coursework. The program is highly relevant to the healthcare and social care industries, where customer relationships are critical to delivering high-quality services and achieving business success. By gaining a Global Certificate in Health and Social Care Customer Relationship Management, learners can enhance their career prospects and take on more senior roles in customer-facing positions. Upon completion of the program, learners will be able to demonstrate their knowledge and skills in customer relationship management, including data analysis, marketing strategy development, and customer service planning. This certification is highly valued by employers in the healthcare and social care sectors, and can open up new career opportunities for learners. The Global Certificate in Health and Social Care Customer Relationship Management is a flexible and accessible program that can be completed online or part-time. Learners can study at their own pace and choose from a range of study options, including distance learning and on-campus courses.

Why this course?

Global Certificate in Health and Social Care Customer Relationship Management is a highly sought-after qualification in today's market, particularly in the UK. According to the UK's Office for National Statistics (ONS), the healthcare sector employs over 1.3 million people, with customer relationship management (CRM) skills being a key requirement for success.
Industry Number of Employees
Healthcare 1,300,000
Social Care 900,000
Hospitality 2,500,000

Who should enrol in Global Certificate in Health and Social Care Customer Relationship Management?

Ideal Audience for Global Certificate in Health and Social Care Customer Relationship Management This course is designed for healthcare professionals, social workers, and care managers in the UK who want to develop their skills in customer relationship management, with a focus on improving patient and service user experience.
Key Characteristics: - Age: 18-65 years old
Work Experience: - Minimum 1 year of experience in healthcare or social care
Education: - GCSEs in English and maths, or equivalent
Career Goals: - To improve customer relationship management skills and knowledge
Location: - UK-based healthcare and social care professionals