Global Certificate in Health and Social Care Customer Centricity

Sunday, 02 November 2025 22:17:40

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Health and Social Care Customer Centricity


This qualification is designed for professionals working in the health and social care sector, focusing on customer-centric practices.


Develop essential skills to deliver high-quality services that meet the needs of patients and service users.


Customer-centricity is at the heart of this certificate, teaching you how to understand and respond to individual needs.


Learn how to build strong relationships, communicate effectively, and provide person-centered care.


Gain a deeper understanding of the importance of cultural sensitivity, diversity, and inclusivity in healthcare settings.


Take the first step towards a career in health and social care by exploring this Global Certificate in Health and Social Care Customer Centricity.

Customer Centricity is at the heart of the Global Certificate in Health and Social Care, where you'll learn to deliver exceptional care that meets the unique needs of each individual. This course focuses on developing your skills in understanding customer needs, preferences, and behaviors, enabling you to provide personalized care that improves health outcomes and satisfaction. With customer-centric approaches, you'll enhance your career prospects in healthcare, social care, and related fields, and gain a competitive edge in the job market. Unique features include interactive learning modules, real-life case studies, and expert guest lectures, ensuring a comprehensive understanding of customer-centricity in health and social care.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication Skills for Customer Service
• Customer Needs Analysis and Prioritization
• Understanding Customer Behavior and Motivations
• Developing Customer-Focused Service Strategies
• Measuring Customer Satisfaction and Loyalty
• Managing Customer Complaints and Feedback
• Building Customer Relationships through Empathy and Trust
• The Role of Technology in Customer-Centric Care

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Health and Social Care Customer Centricity

The Global Certificate in Health and Social Care Customer Centricity is a comprehensive program designed to equip learners with the skills and knowledge required to deliver exceptional customer experiences in the healthcare and social care sectors.
This certificate program focuses on developing customer-centric skills, including communication, empathy, and problem-solving, to create a positive and supportive environment for patients and service users.
Upon completion of the program, learners will be able to demonstrate their understanding of customer-centricity principles and practices, and apply them in real-world settings to improve patient outcomes and satisfaction.
The duration of the Global Certificate in Health and Social Care Customer Centricity is typically 12-16 weeks, depending on the learning pace and schedule of the individual learner.
The program is designed to be flexible and accessible, with online and part-time learning options available to accommodate the diverse needs of learners in the healthcare and social care sectors.
Industry relevance is a key aspect of this certificate program, as it addresses the growing demand for customer-centric services in healthcare and social care.
By completing the Global Certificate in Health and Social Care Customer Centricity, learners can enhance their employability and career prospects in the healthcare and social care sectors, and contribute to delivering high-quality patient care and service user experiences.
The program is also relevant to those looking to transition into a career in healthcare and social care, as it provides a solid foundation in customer-centric skills and practices.
Overall, the Global Certificate in Health and Social Care Customer Centricity is an excellent choice for individuals seeking to develop their customer-centric skills and knowledge in the healthcare and social care sectors.

Why this course?

Global Certificate in Health and Social Care Customer Centricity holds immense significance in today's market, particularly in the UK. The certificate equips learners with the necessary skills to understand customer needs, preferences, and behaviors, enabling them to deliver high-quality services that meet these expectations. According to a survey by the Chartered Institute of Marketing, 71% of UK businesses believe that customer experience is crucial for their success.
Statistic Value
Number of UK businesses that prioritize customer experience 71%
Average customer lifetime value in the UK £1,300
Percentage of UK customers who are willing to pay more for better customer service 62%

Who should enrol in Global Certificate in Health and Social Care Customer Centricity ?

Ideal Audience for Global Certificate in Health and Social Care Customer Centricity Are you a healthcare professional, social worker, or care manager looking to enhance your skills in customer-centric care?
Key Characteristics: You should be a UK-based healthcare professional, social worker, or care manager with at least 2 years of experience in the field, seeking to develop your knowledge and skills in customer-centric care.
Career Goals: By completing this Global Certificate, you aim to improve patient and service user experience, enhance your employability, and advance your career in the health and social care sector.
Target Audience Size: The UK's National Health Service (NHS) employs over 1.3 million staff, with a growing demand for customer-centric care professionals. This certificate is designed to support the development of a skilled workforce in the health and social care sector.