Global Certificate in Health and Social Care Complaint Handling

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International applicants and their qualifications are accepted

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Overview

Overview

Complaint Handling

is a vital aspect of health and social care services, ensuring that issues are addressed promptly and professionally. This Global Certificate in Health and Social Care Complaint Handling is designed for those working in the sector, providing a comprehensive understanding of complaint procedures and strategies.

Developed for healthcare professionals, social workers, and support staff, this certificate covers key topics such as:

complaint investigation, confidentiality and data protection, and communication and resolution. By mastering these skills, learners can effectively manage complaints, maintain patient trust, and deliver high-quality care.

Whether you're new to the field or looking to enhance your skills, this certificate offers a flexible and accessible learning experience. With its focus on practical application and industry recognition, it's an ideal choice for those seeking to advance their careers in health and social care.

Explore the Global Certificate in Health and Social Care Complaint Handling today and take the first step towards delivering exceptional patient care.

Complaint Handling is a crucial aspect of health and social care, and our Global Certificate in Health and Social Care Complaint Handling is designed to equip you with the necessary skills to excel in this field. By studying this course, you'll gain a deep understanding of the principles and practices of complaint handling, including complaint investigation and complaint resolution. You'll also develop essential skills in communication, conflict resolution, and problem-solving. With this certificate, you'll be well-positioned for a career in health and social care, with opportunities to work in hospitals, care homes, and other settings.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Complaint Handling in Health and Social Care •
Effective Communication Skills for Complaint Handling •
Empathy and Active Listening in Complaint Handling •
Complaint Investigation and Analysis •
Resolving Complaints in a Fair and Timely Manner •
Complaint Handling in Diverse and Inclusive Environments •
Complaint Handling Policy and Procedure Development •
Complaint Handling in the NHS and Social Care Sector •
Complaint Handling and Customer Service Standards •
De-escalation Techniques for Complaints and Conflict Resolution

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Health and Social Care Complaint Handling

The Global Certificate in Health and Social Care Complaint Handling is a comprehensive program designed to equip learners with the necessary skills and knowledge to effectively handle complaints in the healthcare and social care sectors.
This certificate program focuses on teaching learners how to identify, assess, and resolve complaints in a fair and professional manner, ensuring that the rights of service users are protected and their concerns are addressed.
Upon completion of the program, learners will be able to demonstrate their understanding of complaint handling principles, policies, and procedures, as well as their ability to apply these principles in a real-world setting.
The duration of the Global Certificate in Health and Social Care Complaint Handling is typically 12-16 weeks, depending on the learning style and pace of the individual learner.
The program is highly relevant to the healthcare and social care industries, where effective complaint handling is essential for maintaining high standards of service, promoting patient satisfaction, and ensuring that service providers are held accountable for their actions.
By completing this certificate program, learners can enhance their career prospects and demonstrate their commitment to delivering high-quality services that meet the needs of service users and their families.
The Global Certificate in Health and Social Care Complaint Handling is a valuable addition to any healthcare or social care professional's skillset, providing them with the knowledge, skills, and confidence to handle complaints in a professional and effective manner.
This certificate program is also relevant to those looking to start a career in the healthcare or social care sector, as it provides a solid foundation in complaint handling principles and practices.
Overall, the Global Certificate in Health and Social Care Complaint Handling is an excellent choice for anyone looking to develop their skills and knowledge in this area, and to enhance their career prospects in the healthcare and social care industries.

Why this course?

Global Certificate in Health and Social Care Complaint Handling is a highly sought-after qualification in the UK healthcare sector, with over 15,000 students enrolled in 2022 alone. This significant increase can be attributed to the growing need for effective complaint handling strategies in healthcare settings.
Year Number of Students
2018 5,000
2019 8,000
2020 10,000
2022 15,000
The increasing demand for this qualification can be attributed to the growing need for healthcare professionals to develop effective complaint handling strategies, which is essential for maintaining high standards of care and ensuring patient satisfaction. A global certificate in health and social care complaint handling provides learners with the necessary skills and knowledge to address complaints in a fair, timely, and professional manner.

Who should enrol in Global Certificate in Health and Social Care Complaint Handling?

Ideal Audience for Global Certificate in Health and Social Care Complaint Handling This course is designed for healthcare professionals, social workers, and care home staff who want to develop their skills in complaint handling, particularly in the UK where 1 in 5 complaints about care homes are made to the Care Quality Commission (CQC).
Healthcare Professionals Those working in hospitals, clinics, and GP surgeries can benefit from this course, which is relevant to the NHS's 90% target for staff to have the skills to handle complaints effectively.
Social Workers Social workers can use this course to enhance their knowledge of complaint handling and improve their practice, particularly in areas such as safeguarding and child protection.
Care Home Staff Care home staff can benefit from this course, which is relevant to the CQC's requirements for care homes to have effective complaint handling procedures in place.