Global Certificate in Eliciting Constructive Customer Feedback

Saturday, 14 February 2026 16:31:07

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Global Certificate in Eliciting Constructive Customer Feedback


This certificate program is designed for professionals who want to learn how to elicit constructive customer feedback.


It is ideal for customer service representatives, sales teams, and business analysts who need to gather valuable insights from customers.


Some key skills you will learn include: active listening, open-ended questioning, and non-judgmental feedback techniques.

By the end of this program, you will be able to elicit high-quality feedback from customers and use it to improve your products and services.


Take the first step towards becoming a customer feedback expert and start your journey today!

Constructive Customer Feedback is a valuable skill in today's business landscape. This Global Certificate course teaches you how to elicit high-quality feedback from customers, leading to improved products and services. By learning effective questioning techniques and active listening skills, you'll gain a deeper understanding of customer needs and preferences. With this knowledge, you'll be able to elicit constructive customer feedback and improve customer satisfaction. Career prospects are excellent, with roles in customer service, market research, and product development. Unique features include expert-led workshops and a supportive online community. Enhance your career with constructive customer feedback skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Active Listening
• • Customer Expectations
• • Empathy
• • Feedback Loop
• • Open-Ended Questions
• • Positive Language
• • Specificity
• • Timeliness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Eliciting Constructive Customer Feedback

The Global Certificate in Eliciting Constructive Customer Feedback is a specialized program designed to equip professionals with the skills to gather valuable insights from customers, leading to improved business outcomes and enhanced customer satisfaction.
This certificate program focuses on teaching participants how to elicit constructive customer feedback, analyze it, and implement changes to drive business growth and customer loyalty.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as customer feedback analysis, feedback elicitation techniques, and change management, all of which are highly relevant to the customer experience management industry.
The duration of the Global Certificate in Eliciting Constructive Customer Feedback is typically 6-12 months, depending on the learning pace and the number of modules completed per week.
The program is designed to be flexible and can be completed remotely, making it accessible to professionals from all over the world who want to enhance their skills in customer feedback elicitation and analysis.
The industry relevance of this certificate is high, as companies are increasingly recognizing the importance of customer feedback in driving business success and improving customer satisfaction.
By completing the Global Certificate in Eliciting Constructive Customer Feedback, learners can demonstrate their expertise in customer feedback elicitation and analysis, making them more attractive to potential employers or clients in the customer experience management industry.
The skills and knowledge gained through this program can be applied in various roles, including customer experience manager, customer service manager, market research analyst, and business analyst, among others.
Overall, the Global Certificate in Eliciting Constructive Customer Feedback is a valuable investment for professionals who want to enhance their skills in customer feedback elicitation and analysis and drive business success through improved customer satisfaction and loyalty.

Why this course?

Global Certificate in Eliciting Constructive Customer Feedback holds immense significance in today's market, where customer satisfaction and loyalty are paramount. According to a survey by the UK's Customer Experience Professionals Association, 85% of UK businesses believe that customer feedback is crucial for driving growth and improvement. Moreover, a study by the Centre for Retail Research found that 70% of UK consumers are more likely to recommend a brand that responds promptly to their feedback.
Statistics Percentage
UK businesses that believe customer feedback is crucial for growth and improvement 85%
UK consumers who are more likely to recommend a brand that responds promptly to their feedback 70%

Who should enrol in Global Certificate in Eliciting Constructive Customer Feedback ?

Ideal Audience for Global Certificate in Eliciting Constructive Customer Feedback This course is designed for customer service professionals, business owners, and marketing specialists in the UK who want to improve their skills in eliciting constructive customer feedback.
Key Characteristics: You should be at least 18 years old, have a good understanding of English language, and be able to commit to the course duration.
Career Benefits: By completing this course, you can enhance your career prospects in the UK, where 70% of businesses believe that customer feedback is crucial for their success.
Learning Outcomes: Upon completion of the course, you will be able to elicit constructive customer feedback, analyze customer data, and make data-driven decisions to improve customer satisfaction.