Global Certificate in Customer Service Training Management

Saturday, 13 September 2025 16:33:46

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Training Management

is designed for professionals and managers responsible for delivering customer service training programs.

Its primary objective is to equip learners with the skills and knowledge required to effectively manage customer service training.

Through this program, participants will gain a deep understanding of customer service training principles, strategies, and best practices.

Some key areas covered include training needs analysis, curriculum design, and delivery methods.

Additionally, learners will explore how to assess training effectiveness and evaluate program outcomes.

By the end of the program, participants will be equipped to design, deliver, and evaluate customer service training programs.

Take the first step towards becoming a skilled customer service training manager and explore this program further.

Customer Service Training Management is a comprehensive program that equips professionals with the skills to design, deliver, and evaluate effective customer service training programs. This Global Certificate course offers numerous benefits, including enhanced customer satisfaction, improved employee engagement, and increased productivity. Upon completion, graduates can expect career prospects in various industries, including retail, hospitality, and finance. Unique features of the course include interactive training sessions, real-world case studies, and access to a global network of professionals. By mastering the art of customer service training management, learners can drive business success and advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution Techniques
• Time Management and Productivity
• Active Listening and Empathy
• Problem-Solving Strategies
• Cultural Sensitivity and Awareness
• Communication Style Adaptation
• De-Escalation and Conflict Resolution
• Customer Feedback and Complaint Handling

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Service Training Management

The Global Certificate in Customer Service Training Management is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer service training programs.
This certificate program focuses on teaching learners how to design, deliver, and evaluate customer service training programs that meet the needs of diverse customer bases.
Upon completion of the program, learners will be able to demonstrate their understanding of customer service training principles, including needs assessment, training needs analysis, and training evaluation.
The program also covers topics such as instructional design, adult learning principles, and technology-enhanced learning, ensuring that learners are equipped with the latest tools and techniques to create engaging and effective customer service training programs.
The duration of the Global Certificate in Customer Service Training Management program varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to create and deliver high-quality customer service training programs that drive business results.
Learners who complete the program can expect to see improvements in customer satisfaction, employee engagement, and overall business performance.
The Global Certificate in Customer Service Training Management is also relevant to the learning and development profession, as it provides learners with the skills and knowledge required to design and deliver effective training programs that meet the needs of diverse learners.
Overall, the Global Certificate in Customer Service Training Management is a valuable program for anyone looking to advance their career in customer service training management or learning and development.

Why this course?

Global Certificate in Customer Service Training Management holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the job market. Moreover, a study by the UK's Office for National Statistics (ONS) reveals that customer service representatives are among the most in-demand professionals, with over 1 million job openings in 2020 alone.
UK Job Openings Customer Service Skills
1,000,000+ 75%

Who should enrol in Global Certificate in Customer Service Training Management?

Ideal Audience for Global Certificate in Customer Service Training Management Our target audience includes:
Customer Service Professionals In the UK, 75% of customer service representatives work in call centres, with an average salary of £18,000 per annum (Source: ONS, 2022).
New Entrants to the Industry Those looking to start a career in customer service can benefit from our training, with 60% of employers in the UK considering customer service skills essential for the job (Source: CIPD, 2020).
Existing Customer Service Teams Our training can also be beneficial for teams looking to upskill and reskill their existing staff, with 80% of UK businesses investing in employee development (Source: CIPD, 2020).