Global Certificate in Customer Relationship Management in Tourism

Tuesday, 17 February 2026 08:31:59

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management in Tourism


Develop the skills to deliver exceptional customer experiences and drive business growth in the tourism industry with our Global Certificate in Customer Relationship Management in Tourism.


Learn how to build strong relationships, manage customer expectations, and provide personalized services to enhance customer satisfaction and loyalty.

Our program is designed for tourism professionals, managers, and entrepreneurs who want to upskill and reskill in CRM, customer service, and marketing.


Gain knowledge on CRM strategies, customer segmentation, and data analysis to make informed decisions and drive business success.

Take the first step towards a career in customer-centric tourism management and explore our program today!

Customer Relationship Management in Tourism is a vital skill for any hospitality professional. This Global Certificate course equips you with the knowledge and tools to deliver exceptional customer experiences, driving loyalty and repeat business. By mastering CRM techniques, you'll gain a competitive edge in the industry, enhancing your career prospects in roles such as hotel manager, tour operator, or travel agent. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. With this certificate, you'll be able to customerize your services, relationship-build with clients, and grow your business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Tourism
• Understanding Customer Needs and Preferences
• Service Quality and Customer Satisfaction
• Effective Communication in Tourism
• Managing Customer Expectations and Feedback
• Relationship Marketing in the Tourism Industry
• Customer Retention and Loyalty Programs
• Managing Conflict and Complaints in Tourism
• Cultural Competence in Customer Service
• Measuring and Evaluating Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Relationship Management in Tourism

The Global Certificate in Customer Relationship Management in Tourism is a comprehensive program designed to equip students with the skills and knowledge required to excel in the customer service industry.
This certificate program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and provide exceptional service in a fast-paced tourism environment.
Upon completion of the program, students will be able to demonstrate their understanding of customer relationship management principles and practices, including communication skills, conflict resolution, and customer feedback analysis.
The duration of the Global Certificate in Customer Relationship Management in Tourism varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the tourism industry, as customer relationship management is critical to the success of tourism businesses.
By completing this certificate program, students can enhance their career prospects and advance their careers in customer-facing roles within the tourism industry.
The skills and knowledge gained through this program are also transferable to other industries, making it a valuable investment for students looking to develop their customer service skills.
Overall, the Global Certificate in Customer Relationship Management in Tourism is an excellent choice for students looking to launch or enhance their careers in customer service.
With its focus on practical skills and industry-relevant knowledge, this program is sure to provide students with the tools they need to succeed in the competitive tourism industry.
By emphasizing the importance of customer relationship management, this program helps students understand the value of building strong relationships with customers and providing exceptional service.
As a result, graduates of this program are well-equipped to handle the demands of the tourism industry and provide outstanding customer experiences.
The Global Certificate in Customer Relationship Management in Tourism is a great way for students to gain the skills and knowledge needed to succeed in this field.
With its flexible duration and industry-relevant content, this program is an excellent choice for students looking to launch or advance their careers in customer service.

Why this course?

Global Certificate in Customer Relationship Management in Tourism holds significant importance in today's market, particularly in the UK. According to a survey by the Association of British Travel Agents (ABTA), 75% of UK tourists prefer to book their holidays through online travel agencies (OTAs) that offer excellent customer service. This highlights the need for tourism businesses to develop effective customer relationship management (CRM) strategies to stay competitive. | Year | Number of UK Tourists | Growth Rate | | --- | --- | --- | | 2015 | 37.9 million | - | | 2016 | 38.2 million | 0.5% | | 2017 | 39.4 million | 3.2% | | 2018 | 40.7 million | 3.2% | | 2019 | 41.7 million | 3.1% |

Who should enrol in Global Certificate in Customer Relationship Management in Tourism?

Ideal Audience for Global Certificate in Customer Relationship Management in Tourism Are you a tourism professional looking to enhance your skills in managing customer relationships?
Professionals in the tourism industry With over 27 million tourists visiting the UK in 2019, the demand for skilled customer service representatives is on the rise.
Customer Service Representatives The Global Certificate in Customer Relationship Management in Tourism is perfect for those looking to progress their careers in this field, with a median salary of £25,000 in the UK.
Tourism Managers By acquiring this certificate, tourism managers can develop the skills needed to create memorable customer experiences, resulting in increased customer loyalty and retention.
Travel Industry Professionals The Global Certificate in Customer Relationship Management in Tourism is also suitable for travel industry professionals seeking to upskill and reskill in this area, with many courses offered online.