Global Certificate in Customer Relationship Management in Retail Business

Friday, 02 May 2025 22:36:48

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Customer Relationship Management in Retail Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer relationship management in the retail sector, students will gain a deep understanding of how to effectively engage with customers, build loyalty, and drive sales.
Join us to enhance your expertise and stay ahead in the competitive retail industry without the need for case studies or practicals. Enroll now!

Enhance your retail business skills with our Global Certificate in Customer Relationship Management. This comprehensive course covers key strategies for building and maintaining strong customer relationships in the retail industry. Learn how to analyze customer data, implement effective communication techniques, and create personalized shopping experiences. Gain valuable insights into customer behavior and preferences to drive sales and loyalty. With a focus on practical applications and real-world case studies, this program will equip you with the tools and knowledge needed to excel in today's competitive retail market. Take the next step in your career and enroll today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management in Retail Business
• Understanding Customer Behavior and Preferences
• Building and Managing Customer Loyalty Programs
• Implementing CRM Strategies in Retail Business
• Customer Data Management and Analysis
• Omni-channel Customer Experience Management
• Customer Feedback and Complaint Handling
• CRM Technology and Tools in Retail Business
• Measuring and Evaluating CRM Performance
• Ethical and Legal Issues in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Retail Sales Associate
Client Services Coordinator
Retail Store Manager
Customer Experience Specialist
Retail Operations Manager
Customer Service Representative

Key facts about Global Certificate in Customer Relationship Management in Retail Business

- Gain a comprehensive understanding of customer relationship management strategies in the retail industry
- Learn to enhance customer satisfaction and loyalty through effective CRM techniques
- Develop skills in analyzing customer data to drive business growth and profitability
- Acquire knowledge of CRM software and tools used in retail businesses
- Understand the importance of personalized customer interactions and relationship building
- Explore case studies and real-world examples to apply theoretical concepts in practical scenarios
- Industry-relevant curriculum designed to meet the demands of the retail sector
- Taught by experienced professionals with expertise in CRM and retail management
- Interactive online platform for convenient and flexible learning
- Networking opportunities with peers and industry experts for career advancement
- Upon completion, receive a globally recognized certificate in Customer Relationship Management in Retail Business.

Why this course?

Statistics Importance
85% of UK consumers say customer service is important when choosing where to shop.
£37 billion is lost annually by UK businesses due to poor customer service.
70% of buying experiences are based on how the customer feels they are being treated.
The Global Certificate in Customer Relationship Management in Retail Business is crucial in meeting the industry demand for skilled professionals who can effectively manage customer relationships. With 85% of UK consumers prioritizing customer service when deciding where to shop, businesses need employees who are trained in providing exceptional customer experiences. The UK economy loses £37 billion annually due to poor customer service, highlighting the financial impact of neglecting customer relationships. Moreover, 70% of buying experiences are influenced by how customers perceive their treatment, emphasizing the significance of customer relationship management in driving sales and fostering loyalty. By obtaining this certification, individuals can enhance their skills in understanding customer needs, resolving issues, and building lasting relationships, making them valuable assets in the competitive retail industry.

Who should enrol in Global Certificate in Customer Relationship Management in Retail Business?

This course is designed for individuals working in the retail industry who are looking to enhance their skills in customer relationship management. Whether you are a retail manager, sales associate, or customer service representative, this course will provide you with the knowledge and tools needed to effectively build and maintain relationships with customers.

Over 80% of UK consumers say that customer experience is a key factor in their purchasing decisions.
Nearly 70% of UK consumers are willing to spend more with companies that provide excellent customer service.
Customer retention rates are 18% higher when businesses focus on building strong relationships with their customers.

By completing this course, you will learn how to effectively engage with customers, anticipate their needs, and resolve any issues that may arise. You will also gain valuable insights into customer loyalty programs, feedback management, and customer retention strategies. Whether you are new to the retail industry or looking to advance your career, this course will help you excel in customer relationship management.