Global Certificate in Customer Relationship Management for Business

Tuesday, 30 December 2025 08:01:45

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Global Certificate in Customer Relationship Management for Business is designed for professionals who want to enhance their skills in managing customer relationships.

Through this program, learners will gain knowledge on how to identify customer needs, develop effective strategies, and implement CRM systems.

Some key areas of focus include data analysis, customer service, and sales techniques.

By the end of the program, learners will be able to apply CRM principles to improve customer satisfaction and drive business growth.

Whether you're looking to advance your career or start a new one, this certificate can help you achieve your goals.

Explore the Global Certificate in Customer Relationship Management for Business today and discover how it can benefit your business and career.

Customer Relationship Management is the backbone of any successful business, and our Global Certificate in Customer Relationship Management for Business will equip you with the skills to excel in this field. By mastering CRM, you'll enhance customer engagement and drive business growth. This comprehensive course covers key concepts, including data analysis, sales strategy, and team management. You'll gain hands-on experience with industry-leading software and develop a deep understanding of CRM best practices. With this certificate, you'll unlock career opportunities in various industries, including finance, healthcare, and technology. Join our program to kickstart your CRM journey today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Data Analysis and Reporting in CRM •
• Sales Force Automation and Management •
• Customer Service and Support Strategies •
• Marketing Automation and Lead Generation •
• Social Media and Customer Engagement •
• Relationship Building and Account Management •
• Customer Retention and Loyalty Programs •
• CRM Implementation and Integration •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Relationship Management for Business

The Global Certificate in Customer Relationship Management for Business is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-centric roles.
This certificate program focuses on teaching learners how to build strong relationships with customers, understand their needs, and deliver personalized experiences that drive loyalty and retention.
Upon completion of the program, learners can expect to gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as sales, marketing, and customer service, ensuring that learners are equipped to navigate the complexities of modern business environments.
The duration of the Global Certificate in Customer Relationship Management for Business varies depending on the institution offering the program, but most programs take around 6-12 months to complete.
Industry relevance is a key aspect of this certificate program, as it is designed to prepare learners for in-demand roles in customer-facing industries such as retail, finance, and healthcare.
By completing this program, learners can expect to increase their earning potential, advance their careers, and make a meaningful impact on their organizations through effective customer relationship management.
The Global Certificate in Customer Relationship Management for Business is a valuable investment for anyone looking to launch or advance their career in customer-centric fields.
With its focus on practical skills and industry-relevant knowledge, this program is an excellent choice for individuals seeking to develop a strong foundation in customer relationship management.
By pursuing this certificate, learners can stay ahead of the curve in an increasingly competitive business landscape and drive success through effective customer engagement and retention strategies.

Why this course?

Global Certificate in Customer Relationship Management (CRM) is a vital skill for businesses in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK marketers believe that CRM is essential for their organization's success. In fact, a study by the Association of British Insurers found that companies that use CRM are more likely to achieve a 10% increase in customer retention.
Industry Trends Statistics
Personalization 62% of UK consumers expect a personalized experience when interacting with a brand (Source: Econsultancy)
Mobile Optimization 71% of UK consumers use their mobile devices to interact with brands (Source: Mobile Marketing)
Social Media Integration 77% of UK businesses use social media to engage with customers (Source: Social Media Examiner)

Who should enrol in Global Certificate in Customer Relationship Management for Business?

Ideal Audience for Global Certificate in Customer Relationship Management for Business Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals in sales, marketing, and customer service In the UK alone, 75% of businesses report that customer relationships are a key factor in driving revenue growth, making this certificate an ideal choice for those looking to upskill.
Business owners and managers With the rise of digital transformation, 60% of UK businesses now rely on customer relationship management (CRM) systems to manage their customer interactions, making this certificate a valuable asset for those looking to stay ahead of the curve.
Individuals looking to switch careers or advance in their current role The Global Certificate in Customer Relationship Management for Business is designed to be flexible and accessible, with 80% of learners reporting a significant improvement in their job satisfaction and career prospects after completing the course.