Global Certificate in Customer Relationship Management and Training

Monday, 16 February 2026 12:14:35

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Global Certificate in Customer Relationship Management and Training.

Designed for professionals seeking to enhance their skills in managing customer interactions, this program focuses on building strong relationships with clients.

Through a combination of theoretical knowledge and practical training, learners will gain expertise in areas such as sales, marketing, and customer service.

Some key topics covered include data analysis, communication strategies, and conflict resolution.

By the end of the program, learners will be equipped to implement effective CRM strategies that drive business growth and customer satisfaction.

Whether you're looking to advance your career or start a new one, this Global Certificate in Customer Relationship Management and Training is an excellent choice.

Explore this program further to discover how it can help you succeed in the world of customer-centric business.

Customer Relationship Management is at the heart of this comprehensive Global Certificate in Customer Relationship Management and Training. By mastering CRM skills, you'll enhance your ability to build strong relationships with clients, drive business growth, and increase customer satisfaction. This course offers key benefits such as improved communication, enhanced sales performance, and better data analysis. With a focus on practical training, you'll gain hands-on experience in CRM software and learn from industry experts. Upon completion, you'll enjoy career prospects in various industries, including sales, marketing, and customer service. Unique features include personalized coaching and a supportive community.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Understanding Customer Needs and Expectations •
• Building Strong Customer Relationships •
• Effective Communication and Interpersonal Skills •
• Sales and Marketing Strategies for CRM •
• Data Analysis and Reporting in CRM •
• Managing Customer Interactions and Feedback •
• CRM Software and Technology Overview •
• Implementing and Maintaining a CRM System •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Relationship Management and Training

The Global Certificate in Customer Relationship Management and Training is a comprehensive program designed to equip individuals with the skills and knowledge required to excel in customer-facing roles.
This certificate program focuses on teaching participants how to build strong relationships with customers, understand their needs, and deliver exceptional service.
Through a combination of theoretical and practical training, participants will learn about customer relationship management strategies, communication techniques, and sales methodologies.
The learning outcomes of this program include the ability to analyze customer data, develop targeted marketing campaigns, and implement effective customer service processes.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Global Certificate in Customer Relationship Management and Training is highly relevant to industries such as retail, hospitality, and finance, where customer relationships are a key differentiator.
By completing this program, participants can enhance their career prospects and take on more senior roles in customer-facing positions.
The program is also beneficial for businesses looking to improve their customer service and sales performance, as it provides them with a skilled workforce equipped to deliver exceptional customer experiences.
Overall, the Global Certificate in Customer Relationship Management and Training is an excellent choice for anyone looking to develop their skills in this area and advance their career in a customer-focused role.

Why this course?

Global Certificate in Customer Relationship Management (CRM) and Training holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of businesses in the UK believe that CRM is crucial for their success. Moreover, a study by the Association of British Insurers (ABI) reveals that 60% of UK businesses have implemented CRM systems to improve customer relationships.
Statistics Percentage
Businesses that believe CRM is crucial for success 75%
Businesses that have implemented CRM systems 60%

Who should enrol in Global Certificate in Customer Relationship Management and Training?

Ideal Audience for Global Certificate in Customer Relationship Management and Training Are you a business professional looking to enhance your skills in customer service and relationship management? Do you want to stay ahead of the competition in the UK's customer-centric market?
Key Characteristics: Professionals in sales, marketing, customer service, and account management roles, particularly those working in the UK's service-based industries, such as finance, healthcare, and retail.
Job Roles: Customer Relationship Manager, Sales Representative, Account Manager, Customer Service Manager, and Business Development Manager.
Industry Sectors: Financial Services, Healthcare, Retail, and Public Sector, with a focus on the UK's key industries.
Career Benefits: Enhanced career prospects, increased earning potential, and improved job satisfaction in a competitive UK job market.