Global Certificate in Customer Relationship Management

Saturday, 14 February 2026 17:37:28

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Global Certificate in Customer Relationship Management is designed for professionals who want to enhance their skills in managing customer relationships.

Through this program, learners will gain knowledge on how to identify customer needs, develop effective strategies, and implement CRM systems.

Some key areas of focus include data analysis, sales forecasting, and customer service management.

By the end of the program, learners will be able to apply CRM principles to improve customer satisfaction and drive business growth.

Whether you're looking to advance your career or start a new one, this certificate can help you achieve your goals.

Explore the Global Certificate in Customer Relationship Management today and discover how it can benefit your business and career.

Customer Relationship Management is a vital skill in today's business landscape, and our Global Certificate in Customer Relationship Management can help you master it. This comprehensive course teaches you how to build strong relationships with customers, leading to increased loyalty and retention. By learning key concepts such as CRM software, data analysis, and sales strategies, you'll gain a competitive edge in the job market. With this certificate, you can expect improved communication skills, enhanced problem-solving abilities, and a deeper understanding of customer behavior. Career prospects are bright, with opportunities in sales, marketing, and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Data Analysis and Reporting
• Effective Communication Skills
• Relationship Building and Maintenance
• Sales and Marketing Strategies
• Time Management and Prioritization
• Customer Service and Support
• Social Media Marketing
• Data Security and Compliance
• Business Process Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Relationship Management

The Global Certificate in Customer Relationship Management (CRM) is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of customer service and relationship management.
This certificate program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized solutions to meet those needs. The learning outcomes of this program include understanding customer behavior, developing effective communication skills, and using CRM software to manage customer interactions.
The duration of the Global Certificate in Customer Relationship Management program varies depending on the institution offering it, but most programs take around 6-12 months to complete. Learners can expect to spend around 10-15 hours per week studying and completing coursework.
The industry relevance of this program is high, as customer relationship management is a critical function in many businesses. Companies that excel in CRM are often able to build strong customer loyalty, increase sales, and gain a competitive edge in their market.
The Global Certificate in Customer Relationship Management is relevant to a wide range of industries, including retail, finance, healthcare, and technology. Learners who complete this program can pursue careers in customer service, account management, sales, and marketing.
Upon completion of the program, learners will receive a globally recognized certificate that demonstrates their expertise in customer relationship management. This certificate can be used to enhance career prospects, increase earning potential, and demonstrate commitment to ongoing learning and professional development.
Overall, the Global Certificate in Customer Relationship Management is a valuable program that can help learners develop the skills and knowledge required to succeed in the field of customer service and relationship management.

Why this course?

Global Certificate in Customer Relationship Management (CRM) has become increasingly significant in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of businesses in the UK consider CRM to be a key component of their customer service strategy. Moreover, a study by the UK's Office for National Statistics (ONS) revealed that companies with effective CRM systems experience a 25% increase in sales.
Statistics Percentage
Businesses in the UK considering CRM as a key component of customer service strategy 75%
Increase in sales for companies with effective CRM systems 25%

Who should enrol in Global Certificate in Customer Relationship Management ?

Ideal Audience for Global Certificate in Customer Relationship Management This course is designed for professionals in the UK who want to enhance their skills in customer service, sales, and marketing, particularly those working in industries such as finance, retail, and healthcare.
Job Roles Customer Service Representatives, Sales Managers, Marketing Executives, Account Managers, and Business Development Professionals.
Industry Sectors Finance, Retail, Healthcare, Technology, and Telecommunications, with a focus on UK-based companies.
Career Benefits Improved customer engagement, increased sales, enhanced marketing strategies, and career advancement opportunities in the UK job market.
Prerequisites No prior experience or qualifications are required, but a basic understanding of CRM software and customer service principles is beneficial.