Global Certificate in Customer Relations Management

Friday, 13 February 2026 13:13:14

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations Management

is a vital skill for professionals in the service industry. Customer relations play a significant role in determining the success of a business. This Global Certificate in Customer Relations Management is designed for individuals who want to enhance their skills in handling customer interactions and building strong relationships.

By completing this program, learners will gain knowledge on how to effectively communicate with customers, resolve conflicts, and provide excellent service. They will also learn about customer relationship management tools and strategies to improve customer satisfaction.

Some key areas covered in the program include:

Customer Service Skills, Communication Techniques, and Conflict Resolution Strategies. These skills are essential for any professional working in customer-facing roles.

Whether you're looking to advance your career or start a new one, this Global Certificate in Customer Relations Management can help you achieve your goals. So why wait? Explore this program today and take the first step towards becoming a customer relations expert!

Customer Relations Management is a vital skill in today's business landscape, and our Global Certificate in Customer Relations Management can help you master it. By learning from industry experts, you'll gain a deep understanding of customer relations management principles and practices, enabling you to deliver exceptional customer experiences. This course offers customer relations management training that covers key areas such as communication, conflict resolution, and relationship building. With this certificate, you'll enjoy career prospects in various industries, including sales, marketing, and customer service. Unique features include interactive modules, real-world case studies, and a supportive community of peers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Communication Skills for Effective Customer Service
• Customer Needs Analysis and Segmentation
• Sales and Marketing Strategies for Customer Retention
• Conflict Resolution and Customer Complaint Handling
• Empathy and Active Listening in Customer Interactions
• Building Trust and Credibility with Customers
• Measuring Customer Satisfaction and Net Promoter Score (NPS)
• Personal Branding and Professional Image in Customer Relations
• Cultural Competence and Diversity in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Relations Management

The Global Certificate in Customer Relations Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-facing roles.
This certificate program focuses on developing essential skills such as communication, problem-solving, and relationship-building, which are critical for delivering exceptional customer experiences.
Upon completion of the program, learners can expect to gain a deeper understanding of customer-centric strategies, industry trends, and best practices in customer relations management.
The duration of the Global Certificate in Customer Relations Management varies depending on the institution offering the program, but it typically ranges from a few months to a year.
Industry relevance is a key aspect of this certificate program, as it prepares learners to work in a variety of customer-facing roles, including sales, marketing, and customer service.
The program is designed to be flexible and accessible, making it an excellent option for working professionals and individuals looking to upskill or reskill in the field of customer relations management.
By completing the Global Certificate in Customer Relations Management, learners can enhance their career prospects, improve customer satisfaction, and contribute to the success of their organizations.
The program's focus on customer-centric strategies and industry trends makes it an excellent choice for individuals looking to stay ahead of the curve in the rapidly evolving customer relations management landscape.
Overall, the Global Certificate in Customer Relations Management is a valuable investment for anyone looking to develop the skills and knowledge required to excel in customer-facing roles.

Why this course?

Global Certificate in Customer Relations Management holds immense significance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationships are critical to their success. Moreover, a study by the Centre for Retail Research found that 70% of UK consumers are more likely to switch to a competitor if their customer service is poor.
Statistics Percentage
Businesses that believe customer relationships are critical to their success 85%
UK consumers who are more likely to switch to a competitor if their customer service is poor 70%

Who should enrol in Global Certificate in Customer Relations Management?

Ideal Audience for Global Certificate in Customer Relations Management This course is designed for customer-facing professionals in the UK, particularly those working in industries such as finance, retail, and healthcare, who want to enhance their skills in managing customer relationships and improving customer satisfaction.
Job Roles Customer Service Representatives, Account Managers, Sales Representatives, Customer Success Managers, and those in related roles.
Industry Background Finance, Retail, Healthcare, and other customer-facing industries in the UK, where customer relationships are crucial for business success.
Career Benefits Improved customer satisfaction, increased customer loyalty, enhanced career prospects, and higher earning potential in the UK job market.
Learning Outcomes Develop skills in customer relationship management, improve communication and interpersonal skills, and gain knowledge of customer service best practices.