Global Certificate in Customer Experience Management in Contact Centres

Wednesday, 18 February 2026 19:11:40

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience Management in Contact Centres


The Customer Experience Management in Contact Centres is designed for professionals who want to deliver exceptional customer service and improve their skills in managing customer interactions.


This course is ideal for those who work in contact centres, customer service teams, or related fields, aiming to enhance their knowledge and skills in customer experience management.


Through this programme, learners will gain a deeper understanding of customer experience management principles, strategies, and best practices, enabling them to provide better customer service and improve customer satisfaction.


By the end of the course, learners will be able to apply their knowledge and skills to improve customer experience in contact centres, leading to increased customer loyalty and retention.


So, if you're looking to take your customer service skills to the next level, explore the Global Certificate in Customer Experience Management in Contact Centres today and discover how to deliver exceptional customer experiences.

Customer Experience Management in Contact Centres is a comprehensive course that equips learners with the skills to deliver exceptional customer experiences, driving business success and growth. By mastering Customer Experience Management skills, learners can Customer Experience Management in Contact Centres, leading to improved customer satisfaction, reduced churn rates, and increased loyalty. The course covers key topics such as contact centre operations, customer service strategies, and technology-enabled solutions. With Customer Experience Management in Contact Centres, learners can enhance their career prospects in the customer service industry, with opportunities in management, training, and consulting roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Journey Mapping •
Contact Centre Operations •
Customer Service Skills •
Communication Skills for Customer Service •
Emotional Intelligence in Customer Service •
Conflict Resolution in Contact Centres •
Customer Relationship Management •
Data-Driven Decision Making •
Quality Monitoring and Feedback •
Change Management in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Customer Experience Management in Contact Centres

The Global Certificate in Customer Experience Management in Contact Centres is a comprehensive program designed to equip learners with the skills and knowledge required to deliver exceptional customer experiences in contact centre environments.
This certificate program focuses on teaching learners how to design, implement, and measure customer experience strategies that drive business success and customer loyalty.
Upon completion of the program, learners can expect to gain a deep understanding of customer experience management principles, including customer journey mapping, service design, and analytics-driven decision making.
The program also covers industry-specific topics such as contact centre operations, technology, and data analytics, ensuring learners are equipped to navigate the complexities of modern contact centres.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
Throughout the program, learners will engage with a range of teaching methods, including online learning, group discussions, and case studies, to develop their critical thinking, problem-solving, and collaboration skills.
The Global Certificate in Customer Experience Management in Contact Centres is highly relevant to the contact centre industry, as it addresses the growing need for organisations to deliver exceptional customer experiences and drive business growth through customer-centric strategies.
By completing this program, learners can enhance their careers in contact centres, take on more senior roles, or transition into related fields such as customer experience management, service design, or business analysis.
The program is also beneficial for organisations looking to upskill their existing staff or develop new talent, as it provides a comprehensive understanding of customer experience management principles and practices.
Overall, the Global Certificate in Customer Experience Management in Contact Centres is an excellent choice for anyone looking to launch or advance their career in the contact centre industry, or for organisations seeking to improve their customer experience strategies and drive business success.

Why this course?

Global Certificate in Customer Experience Management is a highly sought-after credential in today's market, particularly in the UK. According to a survey by the Centre for Contact Management, 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is the key differentiator between them and their competitors.
Statistic Value
Number of UK businesses prioritizing customer experience 75%
Percentage of UK businesses believing customer experience is key to success 60%

Who should enrol in Global Certificate in Customer Experience Management in Contact Centres?

Ideal Audience for Global Certificate in Customer Experience Management in Contact Centres
Individuals working in contact centres across the UK, particularly those in customer service, sales, and technical support roles, are ideal candidates for this certification.
Those interested in advancing their careers in customer experience management, looking to upskill and reskill in areas such as customer journey mapping, service design, and analytics, will also benefit from this certification.
In the UK, the customer experience industry is expected to grow by 10% annually, with the average customer service agent handling 25 customer interactions per day. This certification can help professionals stay ahead of the curve and deliver exceptional customer experiences.
Professionals seeking to enhance their knowledge of customer experience management principles, tools, and best practices, and those looking to demonstrate their expertise in a rapidly evolving industry, are well-suited for this Global Certificate in Customer Experience Management in Contact Centres.