Global Certificate in Contact Centre data-driven decision making

Saturday, 14 February 2026 04:30:43

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Contact Centre data-driven decision making

Designed for professionals seeking to enhance their skills in data analysis and decision-making within the contact centre industry.


Data-driven decision making is at the heart of this certificate, equipping learners with the tools to interpret complex data and drive business growth. The programme focuses on developing essential skills in data analysis, interpretation, and application, ensuring learners can make informed decisions that impact customer experience and business outcomes.
By the end of the programme, learners will have gained a comprehensive understanding of data-driven decision making in the contact centre environment, enabling them to contribute to the development of effective strategies and improve overall performance.
Explore the opportunities available to you with this Global Certificate in Contact Centre data-driven decision making and take the first step towards a career in data analysis and decision-making.

Contact Centre professionals can elevate their careers with the Global Certificate in Contact Centre data-driven decision making. This course equips learners with the skills to analyze data, identify trends, and make informed decisions. By gaining expertise in data analysis, Contact Centre managers can optimize operations, improve customer satisfaction, and drive business growth. The course features data visualization tools, statistical analysis, and business intelligence techniques, ensuring learners are equipped to tackle real-world challenges. With this certificate, learners can pursue senior roles, such as Operations Manager or Business Analyst, and enjoy a range of career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Data Analysis •
Data Visualization •
Business Intelligence •
Performance Metrics •
KPIs •
Customer Experience •
Contact Centre Operations •
Quality Management •
Workforce Management •
Analytics Tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Contact Centre data-driven decision making

The Global Certificate in Contact Centre data-driven decision making is a comprehensive program designed to equip professionals with the skills necessary to drive business growth through data analysis and informed decision making in the contact centre industry.
This certificate program focuses on teaching learners how to collect, analyze, and interpret data to make data-driven decisions that improve customer experience, increase efficiency, and boost revenue. The program covers topics such as data visualization, predictive analytics, and business intelligence, providing learners with a solid foundation in data analysis and interpretation.
The duration of the program is typically 12 weeks, with learners completing a series of modules that cover the key concepts and skills required to succeed in a data-driven contact centre. The program is designed to be flexible, with learners able to complete the coursework at their own pace and on their own schedule.
The Global Certificate in Contact Centre data-driven decision making is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge necessary to drive business growth and improve customer experience. The program is also highly sought after by employers, who recognize the value of data analysis and interpretation in driving business success.
Learners who complete the program can expect to gain a range of skills and knowledge, including data analysis and interpretation, data visualization, predictive analytics, and business intelligence. They will also gain a deeper understanding of the contact centre industry and the role that data plays in driving business growth and improving customer experience.
The program is designed to be completed by professionals from a variety of backgrounds, including contact centre managers, supervisors, and team leaders. It is also suitable for individuals who are new to the contact centre industry and looking to start a career in data analysis and interpretation.
Overall, the Global Certificate in Contact Centre data-driven decision making is a highly valuable program that provides learners with the skills and knowledge necessary to drive business growth and improve customer experience in the contact centre industry.

Why this course?

Global Certificate in Contact Centre data-driven decision making is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Centre for Contact Management, 75% of UK businesses believe that data-driven decision making is crucial for their success. Moreover, a study by the International Customer Service Institute found that companies that use data analytics to inform their customer service strategies see a 25% increase in customer satisfaction.
Statistic Percentage
Businesses that use data analytics to inform customer service strategies 25%
Customer satisfaction increase for companies that use data analytics 25%
UK businesses that believe data-driven decision making is crucial for success 75%

Who should enrol in Global Certificate in Contact Centre data-driven decision making ?

Ideal Audience for Global Certificate in Contact Centre Data-Driven Decision Making Professionals working in the UK contact centre industry, particularly those in leadership and management roles, are the primary target audience for this certificate.
Key Characteristics: - Typically have 2+ years of experience in contact centre operations or a related field.
Industry Insights: - The UK contact centre industry is expected to reach £24.5 billion in revenue by 2025, with an estimated 1.3 million employees.
Learning Objectives: - Develop data-driven decision-making skills to drive business growth and improve customer experience.
Career Benefits: - Enhance career prospects and salary potential in the UK contact centre industry.