Global Certificate in Contact Centre Staff Training and Development

Wednesday, 10 September 2025 20:16:52

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Contact Centre Staff Training and Development is designed for professionals seeking to enhance their skills in a fast-paced contact centre environment.

Targeted at customer service representatives, team leaders, and call centre managers, this programme focuses on developing essential skills for delivering exceptional customer experiences.

Through a combination of theoretical knowledge and practical training, learners will gain expertise in areas such as communication, problem-solving, and time management.

By the end of the programme, learners will be equipped with the skills and confidence to improve customer satisfaction, increase efficiency, and drive business success.

Take the first step towards a rewarding career in contact centre management and explore this programme further to discover how it can benefit your professional development.

Contact Centre Staff Training and Development is a comprehensive program designed to equip professionals with the skills and knowledge required to excel in the ever-evolving contact centre industry. This Global Certificate course offers a unique blend of theoretical and practical training, focusing on contact centre staff training and development best practices. Upon completion, participants can expect to gain career prospects in various roles, including team leadership and management. The course features interactive modules, real-world case studies, and staff training and development strategies, ensuring participants are well-prepared to tackle the challenges of the modern contact centre.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Customer Service Skills
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Communication and Interpersonal Skills
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Conflict Resolution and Escalation Procedures
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Product Knowledge and Technical Skills
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Time Management and Productivity
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Teamwork and Collaboration
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Emotional Intelligence and Empathy
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Call Handling and Answering Techniques
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Handling Complaints and Feedback
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Performance Management and Coaching

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Contact Centre Staff Training and Development

The Global Certificate in Contact Centre Staff Training and Development is a comprehensive program designed to equip contact centre professionals with the necessary skills and knowledge to excel in their roles.
This certificate program focuses on developing the skills of customer service representatives, team leaders, and other contact centre staff, enabling them to provide exceptional customer experiences and drive business success.
Upon completion of the program, learners can expect to gain a range of skills, including communication and interpersonal skills, problem-solving and conflict resolution, and technical skills such as CRM software and call handling.
The program is typically offered over a period of several months, with flexible learning options to accommodate different schedules and learning styles.
Industry relevance is a key aspect of this certificate program, as it is designed to meet the needs of the contact centre industry and prepare learners for in-demand roles.
The program is relevant to various industries, including telecommunications, finance, healthcare, and retail, and can be tailored to meet the specific needs of individual organizations.
The Global Certificate in Contact Centre Staff Training and Development is a valuable investment for contact centre professionals looking to enhance their skills and advance their careers.
It is also an excellent option for organizations seeking to upskill their existing staff and improve customer satisfaction.
By investing in this certificate program, learners and organizations can expect to see improved customer experiences, increased efficiency, and enhanced business performance.

Why this course?

Global Certificate in Contact Centre Staff Training and Development is a highly valued credential in today's market, with the UK's contact centre industry expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Contact Centre Awards). To stay competitive, organisations must invest in their staff's skills and knowledge, making a Global Certificate a vital investment.
UK Contact Centre Industry Growth Rate
£14.8 billion 4.5%

Who should enrol in Global Certificate in Contact Centre Staff Training and Development?

Ideal Audience for Global Certificate in Contact Centre Staff Training and Development Our course is designed for contact centre professionals seeking to enhance their skills and knowledge in a rapidly evolving industry.
Job Roles: Customer Service Representatives, Team Leaders, Call Centre Managers, and those looking to transition into a contact centre role.
Industry Background: The UK contact centre industry is a significant contributor to the country's economy, with over 1.3 million people employed in the sector, generating £150 billion in annual revenue.
Learning Objectives: Gain a comprehensive understanding of contact centre operations, develop effective communication and problem-solving skills, and enhance employability in the UK job market.
Target Age Group: Individuals aged 18-65, with a focus on those seeking to upskill or reskill in the contact centre industry.