Global Certificate in Contact Centre Staff Training and Development

Tuesday, 20 May 2025 22:57:06

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Contact Centre Staff Training and Development is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their expertise in contact centre operations.

With a focus on theoretical concepts and practical applications, this program ensures that participants are well-prepared to excel in the fast-paced and ever-evolving contact centre industry. By enrolling in this course, individuals can gain a competitive edge and advance their careers in customer service and support roles.

Enhance your contact centre staff's skills with our Global Certificate in Contact Centre Staff Training and Development. This comprehensive program covers essential topics such as customer service, communication techniques, problem-solving, and conflict resolution. Through interactive modules and real-world case studies, participants will gain the knowledge and tools needed to excel in a fast-paced contact centre environment. Our expert instructors bring years of industry experience to the table, ensuring that you receive top-notch training. Whether you're a seasoned professional or new to the field, this certificate will equip you with the skills to deliver exceptional service and drive customer satisfaction. Enroll today and take your contact centre staff to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Contact Centre Operations
• Customer Service Skills
• Communication Techniques
• Problem-Solving Strategies
• Conflict Resolution
• Sales Techniques
• Technology in Contact Centres
• Quality Assurance and Monitoring
• Team Building and Leadership
• Emotional Intelligence in the Workplace

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Contact Centre Manager
Contact Centre Supervisor
Contact Centre Trainer
Contact Centre Quality Analyst
Contact Centre Team Leader
Contact Centre Operations Manager

Key facts about Global Certificate in Contact Centre Staff Training and Development

- The Global Certificate in Contact Centre Staff Training and Development equips individuals with the necessary skills to excel in the contact center industry.
- Participants will learn effective communication techniques, customer service strategies, and problem-solving skills.
- This program is highly relevant to the contact center industry, providing practical knowledge that can be applied in real-world scenarios.
- Upon completion, learners will be able to handle customer inquiries efficiently, resolve issues effectively, and enhance overall customer satisfaction.
- The course offers a comprehensive curriculum designed to meet the demands of the dynamic contact center environment.
- Unique features include interactive learning modules, case studies, and practical exercises to enhance learning outcomes.
- Enroll in the Global Certificate in Contact Centre Staff Training and Development to advance your career in the contact center industry.

Why this course?

Statistics Importance
70% of customers say that good customer service influences their loyalty to a brand.
£37 billion is the estimated cost of poor customer service in the UK annually.
50% of customers will switch to a competitor after just one bad customer service experience.
The Global Certificate in Contact Centre Staff Training and Development is crucial in meeting the industry demand for well-trained customer service representatives. With 70% of customers stating that good customer service influences their loyalty to a brand, businesses are increasingly recognizing the importance of investing in staff training. The estimated cost of poor customer service in the UK is a staggering £37 billion annually, highlighting the significant impact of inadequate training on a company's bottom line. Additionally, with 50% of customers willing to switch to a competitor after just one bad customer service experience, the need for skilled and knowledgeable contact centre staff is more important than ever. By obtaining this certification, professionals can enhance their skills and knowledge, ultimately improving customer satisfaction and loyalty.

Who should enrol in Global Certificate in Contact Centre Staff Training and Development?

This course is designed for individuals working in the contact centre industry in the UK who are looking to enhance their skills and advance their careers. Whether you are a customer service representative, team leader, or manager, this training program is tailored to meet your professional development needs. Statistics show that the contact centre industry in the UK is booming, with over 6,200 contact centres employing around 1.3 million people. In fact, the sector contributes £26 billion to the UK economy annually. With such a significant impact, it is crucial for contact centre staff to stay ahead of the curve and continuously improve their skills. By enrolling in the Global Certificate in Contact Centre Staff Training and Development, you will gain valuable insights into industry best practices, customer service strategies, and effective communication techniques. This course will equip you with the knowledge and tools needed to excel in your role and drive success for your organisation. [table style="border-collapse: collapse; padding: 8px;"] [tr] [td style="background-color: #f2f2f2;"]- Over 6,200 contact centres in the UK[/td] [/tr] [tr] [td style="background-color: #ffffff;"]- 1.3 million people employed in the industry[/td] [/tr] [tr] [td style="background-color: #f2f2f2;"]- £26 billion contribution to the UK economy[/td] [/tr] [/table]