Global Certificate in Contact Centre Outsourcing Strategies

Tuesday, 17 February 2026 11:13:52

International applicants and their qualifications are accepted

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Overview

Overview

Global Contact Centre Outsourcing Strategies


This programme is designed for professionals seeking to understand the complexities of contact centre outsourcing.


It provides an in-depth analysis of the industry, covering key concepts such as outsourcing models, cost savings, and quality management.


Through a combination of lectures, discussions, and case studies, learners will gain a comprehensive understanding of the strategies and best practices involved in contact centre outsourcing.


By the end of the programme, learners will be equipped with the knowledge and skills necessary to make informed decisions about contact centre outsourcing.


So why wait? Explore the Global Certificate in Contact Centre Outsourcing Strategies today and take the first step towards a successful career in this exciting field.

Contact Centre Outsourcing Strategies is a comprehensive course that equips learners with the skills to navigate the complex world of contact centre outsourcing. By mastering Contact Centre Outsourcing Strategies, individuals can enhance their career prospects in the industry, with job opportunities spanning across various sectors. The course offers a unique blend of theoretical knowledge and practical skills, allowing learners to develop a deep understanding of the subject matter. Key benefits include improved customer service, increased efficiency, and cost-effectiveness. With a focus on real-world case studies and industry experts, this course provides a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Outsourcing Strategy Development •
• Contact Centre Design and Layout •
• Service Level Management (SLM) •
• Performance Measurement and Monitoring •
• Quality Management and Assurance •
• Change Management and Implementation •
• Vendor Selection and Management •
• Contract Negotiation and Management •
• Cost-Benefit Analysis and ROI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Contact Centre Outsourcing Strategies

The Global Certificate in Contact Centre Outsourcing Strategies is a comprehensive program designed to equip learners with the knowledge and skills required to succeed in the contact centre outsourcing industry.
This certificate program focuses on teaching learners how to develop and implement effective contact centre outsourcing strategies, including market research, vendor selection, and contract negotiation.
Upon completion of the program, learners can expect to gain a deep understanding of the contact centre outsourcing landscape, including industry trends, best practices, and regulatory requirements.
The program's learning outcomes include the ability to analyze customer needs, design and implement outsourcing strategies, and manage vendor relationships.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Global Certificate in Contact Centre Outsourcing Strategies is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge required to succeed in this field.
The program is particularly useful for professionals looking to transition into contact centre outsourcing, as well as those already working in the industry who want to enhance their skills and knowledge.
The program's focus on strategic thinking, vendor management, and customer satisfaction makes it an ideal choice for learners looking to advance their careers in contact centre outsourcing.
Overall, the Global Certificate in Contact Centre Outsourcing Strategies is a valuable investment for anyone looking to succeed in this rapidly evolving industry.

Why this course?

Global Certificate in Contact Centre Outsourcing Strategies holds immense significance in today's market, particularly in the UK. The UK's contact centre industry is expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay competitive, businesses must adopt effective outsourcing strategies.
Year Outsourced Contact Centre Seats
2019 1,444,000
2020 1,542,000
2021 1,650,000
2022 1,760,000
2023 1,870,000
2024 1,980,000
2025 2,090,000

Who should enrol in Global Certificate in Contact Centre Outsourcing Strategies?

Ideal Audience for Global Certificate in Contact Centre Outsourcing Strategies This course is designed for UK-based contact centre professionals, including:
Business Owners who oversee the day-to-day operations of their contact centres, with an estimated 1 in 5 UK businesses outsourcing their customer service operations to external providers.
Operations Managers responsible for managing the logistics of their contact centres, with a recent survey revealing that 75% of UK contact centre managers outsource at least one aspect of their operations.
IT and Technical Teams who ensure the smooth operation of contact centre technology, with the UK's contact centre industry expected to reach £14.6 billion by 2025, creating a high demand for skilled IT professionals.
Training and Development Professionals who can benefit from this course to enhance their knowledge of contact centre outsourcing strategies, with the UK's contact centre industry expected to create over 100,000 new jobs by 2025.