Global Certificate in Advanced Skills for Customer Service

Sunday, 14 September 2025 09:29:27

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate in Advanced Skills for Customer Service


This prestigious certificate is designed for customer service professionals who want to enhance their skills and advance their careers.


With a focus on delivering exceptional customer experiences, this program equips learners with the knowledge and expertise needed to succeed in today's fast-paced service industry.


Some of the key skills covered in this program include communication, problem-solving, and conflict resolution, as well as industry-specific tools and technologies.


Whether you're looking to move up the career ladder or simply improve your customer service skills, this certificate is an excellent choice.


So why wait? Explore the Global Certificate in Advanced Skills for Customer Service today and take the first step towards a more rewarding and successful career in customer service.

Customer Service is at the heart of any successful business, and the Global Certificate in Advanced Skills for Customer Service is designed to equip you with the skills to excel in this field. This comprehensive course covers essential topics such as communication, problem-solving, and conflict resolution, helping you to deliver exceptional customer experiences. With customer service skills, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. Unique features of the course include interactive modules, real-life case studies, and a chance to gain industry-recognized certification. By the end of the course, you'll be equipped to handle even the most challenging customer interactions with confidence.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution Techniques
• Time Management and Productivity
• Active Listening and Empathy
• Problem-Solving and Resolution Strategies
• Cultural Awareness and Sensitivity
• Communication in Different Cultures
• Handling Complaints and Feedback
• Upselling and Cross-Selling Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Global Certificate in Advanced Skills for Customer Service

The Global Certificate in Advanced Skills for Customer Service is a comprehensive program designed to equip learners with the essential skills required to excel in customer-facing roles.
This certificate program focuses on developing advanced skills in areas such as communication, problem-solving, and conflict resolution, enabling learners to provide exceptional customer experiences.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as customer relationship management, sales and marketing, and product knowledge, making them highly employable in various industries.
The duration of the Global Certificate in Advanced Skills for Customer Service varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to succeed in today's fast-paced and competitive market.
Learners who complete the Global Certificate in Advanced Skills for Customer Service can expect to see significant improvements in their job performance, including increased customer satisfaction and loyalty, and improved sales and revenue growth.
The program is also highly relevant to the broader business world, as it provides learners with the skills and knowledge required to deliver exceptional customer experiences and drive business success.
Overall, the Global Certificate in Advanced Skills for Customer Service is an excellent choice for individuals looking to advance their careers in customer-facing roles or transition into new roles within the industry.

Why this course?

Global Certificate in Advanced Skills for Customer Service is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of businesses believe that customer service skills are essential for success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the customer service industry is expected to grow by 10% annually, creating new job opportunities for professionals with advanced skills.
Industry Growth Percentage
Customer Service 10%
Call Centre Operations 8%
Social Media Management 12%

Who should enrol in Global Certificate in Advanced Skills for Customer Service ?

Ideal Customer Service Learners Are you a customer-facing professional looking to enhance your skills and advance your career in the UK?
Key Characteristics You're likely a customer service representative, call centre agent, or sales professional working in the UK, seeking to improve your communication, problem-solving, and time management skills.
Career Goals You aspire to move into senior customer service roles, such as team leader or customer success manager, or transition into related fields like account management or business development.
Skills Gaps You may struggle with handling complex customer complaints, managing stakeholder expectations, or meeting performance targets in a fast-paced customer service environment.
Benefits Upon completion of the Global Certificate in Advanced Skills for Customer Service, you'll gain the skills and knowledge to deliver exceptional customer experiences, improve your career prospects, and increase your earning potential in the UK job market.