Global Certificate in Advanced Skills for Customer Service

Sunday, 27 April 2025 00:44:46

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Advanced Skills for Customer Service is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital world. This comprehensive course offers flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace. With a focus on practical skills and real-world applications, this program prepares individuals to meet the demands of the modern customer service landscape. Whether you are a seasoned professional looking to upskill or a newcomer to the field, this course will provide you with the tools you need to succeed.

Enhance your customer service skills with our Global Certificate in Advanced Skills for Customer Service. This comprehensive program equips you with the tools and techniques needed to excel in a fast-paced, customer-centric environment. From effective communication strategies to conflict resolution tactics, you will learn how to exceed customer expectations and drive business success. Our expert instructors will guide you through real-world case studies and interactive simulations, allowing you to practice and refine your skills. Join us and take your customer service expertise to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Advanced Communication Skills for Customer Service
• Conflict Resolution Techniques
• Cultural Competency in Customer Service
• Advanced Problem-Solving Strategies
• Emotional Intelligence in Customer Interactions
• Advanced Customer Relationship Management
• Managing Difficult Customers
• Advanced Technology Tools for Customer Service
• Customer Feedback and Satisfaction Strategies
• Leadership Skills for Customer Service Managers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Success Manager
Customer Support Supervisor
Technical Support Analyst
Customer Service Trainer

Key facts about Global Certificate in Advanced Skills for Customer Service

- The Global Certificate in Advanced Skills for Customer Service equips learners with advanced customer service skills and strategies to excel in the industry.
- Participants will enhance their communication, problem-solving, and conflict resolution abilities to deliver exceptional customer experiences.
- The program focuses on developing empathy, active listening, and relationship-building skills to effectively engage with diverse customers.
- Learners will gain insights into customer behavior, service recovery, and best practices in handling challenging situations.
- The course offers practical knowledge and tools that are directly applicable to various customer service roles in different industries.
- Participants will learn how to leverage technology and data to personalize customer interactions and improve service delivery.
- The Global Certificate in Advanced Skills for Customer Service provides a comprehensive understanding of customer service trends and emerging practices.
- The program's interactive and engaging format enhances learning outcomes and ensures retention of key concepts.
- Upon completion, learners will be equipped to drive customer satisfaction, loyalty, and advocacy, contributing to organizational success in a competitive market.

Why this course?

Industry Demand Relevance
The customer service industry in the UK is growing rapidly, with a projected market size of £13.5 billion by 2025. Customer service skills are essential for businesses to retain customers and drive revenue, with 86% of consumers willing to pay more for better customer service.
There is a high demand for skilled customer service professionals, with 79% of UK businesses prioritizing customer experience as a competitive differentiator. Advanced customer service skills, such as conflict resolution and communication, are crucial for handling complex customer interactions and ensuring customer satisfaction.

Who should enrol in Global Certificate in Advanced Skills for Customer Service ?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are a customer service representative, a team leader, or a manager, this course will provide you with the advanced skills needed to excel in a competitive global market.

Over 80% of UK consumers say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of UK consumers have stopped doing business with a company due to poor customer service.
UK businesses lose an estimated £37 billion each year due to poor customer service.

By enrolling in this course, you will learn how to effectively communicate with customers, resolve conflicts, and exceed their expectations. You will also gain valuable insights into global customer service trends and best practices, giving you a competitive edge in the job market.