Executive Certificate in Setting Up a Customer Care Department

Tuesday, 17 February 2026 02:51:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Care

is the backbone of any successful business, and setting it up effectively is crucial for customer satisfaction and loyalty. This Executive Certificate program is designed for business leaders and managers who want to establish a world-class customer care department.

By the end of this program, learners will gain a comprehensive understanding of customer care principles, strategies, and best practices, enabling them to create a customer-centric culture within their organization.

Some key topics covered in the program include customer relationship management, conflict resolution, and employee training and development.

With this knowledge, learners will be able to design and implement a customer care department that meets the needs of their customers and sets their business apart from the competition.

Don't miss out on this opportunity to elevate your customer care game. Explore the Executive Certificate in Setting Up a Customer Care Department today and take the first step towards creating a customer-centric organization.

Customer Care is at the heart of any successful business, and our Executive Certificate in Setting Up a Customer Care Department will equip you with the skills to deliver exceptional service. This comprehensive course focuses on designing and implementing a customer-centric approach, ensuring high levels of customer satisfaction and loyalty. By the end of the program, you'll gain a deep understanding of customer care principles, including communication strategies, conflict resolution, and team management. With this certification, you'll be well-positioned for a career in customer care, with opportunities in various industries, including retail, finance, and healthcare.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) System Setup •
Staffing and Recruitment for Customer Care Department •
Training and Development for Customer Care Representatives •
Call Center Design and Layout •
Customer Service Policy and Procedure Development •
Quality Assurance and Monitoring of Customer Care Services •
Customer Feedback and Complaint Handling •
Communication and Interpersonal Skills for Customer Care Representatives •
Technology and Tools for Customer Care Operations •
Performance Measurement and Evaluation of Customer Care Department

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Setting Up a Customer Care Department

The Executive Certificate in Setting Up a Customer Care Department is a specialized program designed for professionals who want to enhance their skills in managing customer relationships and creating a positive customer experience. This certificate program focuses on teaching learners how to set up and manage an effective customer care department, including strategies for improving customer satisfaction, resolving complaints, and building customer loyalty. Upon completion of the program, learners can expect to gain knowledge and skills in areas such as customer service management, communication skills, and team leadership, which are essential for success in the customer care industry. The program is typically offered over a period of several months, allowing learners to balance their studies with their existing work commitments. The Executive Certificate in Setting Up a Customer Care Department is highly relevant to the customer service industry, as it provides learners with the skills and knowledge needed to create a positive customer experience and drive business success. The program is designed for professionals who want to advance their careers in customer care, including those working in call centers, customer service teams, and other related roles. By completing this certificate program, learners can expect to see improvements in their performance, increased job satisfaction, and enhanced career prospects in the customer care industry. The program is delivered through a combination of online and offline training, allowing learners to access course materials and interact with instructors and peers remotely or in-person. The Executive Certificate in Setting Up a Customer Care Department is recognized by employers and industry organizations as a mark of excellence in customer care management, and can be a valuable addition to a learner's resume or professional profile. Overall, the Executive Certificate in Setting Up a Customer Care Department is a valuable investment for professionals who want to enhance their skills and advance their careers in the customer care industry.

Why this course?

Setting Up a Customer Care Department is a crucial aspect of any business, particularly in today's market where customer satisfaction and loyalty are key drivers of success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK consumers expect companies to respond promptly to their queries, while 70% expect a response within an hour (Source: CIM, 2020).
Year Percentage of UK Consumers Expecting Prompt Response
2019 80%
2020 85%
2021 90%

Who should enrol in Executive Certificate in Setting Up a Customer Care Department ?

Ideal Audience for Executive Certificate in Setting Up a Customer Care Department Business owners, CEOs, and senior managers in the UK are the primary target audience for this certificate, as they are responsible for making strategic decisions that impact customer satisfaction and loyalty.
Key Characteristics: Prospective learners should have a minimum of 3-5 years of experience in a customer-facing role, preferably in a leadership or management position, and be familiar with UK customer service regulations such as the Consumer Rights Act 2015.
Industry Focus: The certificate is particularly relevant for businesses operating in the UK, particularly those in the retail, finance, and healthcare sectors, where customer care is a critical aspect of their operations.
Learning Objectives: Upon completing the certificate, learners will be able to design and implement effective customer care strategies, manage customer complaints, and develop a customer-centric culture within their organization.