Executive Certificate in Service Management

Thursday, 12 February 2026 01:32:41

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Service Management

is a vital aspect of modern business operations, ensuring seamless delivery of products and services to customers. This Executive Certificate in Service Management is designed for experienced professionals who want to enhance their skills in managing end-to-end service processes.

By completing this program, learners will gain a deep understanding of service management principles, including service strategy, service design, service transition, and service operation.

Some key concepts covered in the program include service level management, incident management, problem management, and change management.

Through a combination of lectures, discussions, and case studies, learners will develop the skills needed to implement effective service management practices in their organizations.

Whether you're looking to advance your career or start a new venture, this Executive Certificate in Service Management can help you achieve your goals.

So why wait? Explore the Executive Certificate in Service Management today and take the first step towards becoming a service management expert.

Service Management is at the heart of this Executive Certificate program, designed to equip leaders with the skills to deliver exceptional customer experiences. By mastering service management principles, participants will gain a competitive edge in the job market, with career prospects in industries such as finance, healthcare, and technology. The course features service design thinking and operational excellence training, allowing participants to drive business growth and improve customer satisfaction. With a focus on service management best practices, participants will be equipped to lead high-performing teams and drive organizational success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Strategy
•
• Service Design
•
• Service Transition
•
• Service Operation
•
• Continual Service Improvement
•
• Knowledge Management
•
• Service Level Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Service Management

The Executive Certificate in Service Management is a professional development program designed for senior executives and managers who want to enhance their knowledge and skills in service management.
This program focuses on the key aspects of service management, including service strategy, service design, service transition, service operation, and service analysis.
Through this program, participants will learn how to create a service management system that aligns with their organization's overall strategy and goals.
The learning outcomes of the Executive Certificate in Service Management include the ability to develop and implement a service management system, improve service quality and efficiency, and increase customer satisfaction.
The duration of the program varies depending on the institution offering it, but it typically takes several months to complete.
The program is highly relevant to the IT service management industry, as it provides a comprehensive understanding of service management principles and practices.
The Executive Certificate in Service Management is also relevant to other industries, such as finance, healthcare, and retail, where service management is critical to delivering high-quality customer experiences.
By completing this program, participants will gain the knowledge and skills needed to lead and manage service management teams, and to drive business growth and success through effective service management.
The program is delivered through a combination of online and offline training, including lectures, workshops, and case studies.
Participants will also have access to a range of resources, including study materials, online communities, and mentorship opportunities.
Overall, the Executive Certificate in Service Management is a valuable investment for senior executives and managers who want to enhance their skills and knowledge in service management.

Why this course?

Executive Certificate in Service Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of UK businesses believe that service management is crucial for their success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the service management industry is expected to grow by 10% annually from 2020 to 2025.
Year Percentage Growth
2020-2021 5%
2021-2022 8%
2022-2023 10%

Who should enrol in Executive Certificate in Service Management?

Ideal Audience for Executive Certificate in Service Management This programme is designed for senior professionals and executives in the UK who want to enhance their service management skills and knowledge, particularly those in industries such as finance, IT, and healthcare.
Key Characteristics: Typically, our target audience includes individuals with 5+ years of experience in service management, holding positions such as Service Director, Head of Operations, or equivalent roles. They are usually responsible for leading cross-functional teams and driving business growth through effective service management practices.
Industry Focus: The programme caters to various industries, including but not limited to: finance and banking, IT and technology, healthcare and social care, and public sector organisations. Our UK-based students come from a range of sectors, with 70% of our graduates employed in the public sector, 15% in the private sector, and 15% in the third sector.
Career Benefits: Upon completion of the Executive Certificate in Service Management, our graduates can expect to gain a competitive edge in the job market, with a 90% employment rate within 6 months of graduation. They will also be equipped with the knowledge and skills to drive business growth, improve customer satisfaction, and increase operational efficiency.