Executive Certificate in Quality Management for Public Services

Monday, 16 February 2026 13:39:26

International applicants and their qualifications are accepted

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Overview

Overview

Quality Management for Public Services


This Executive Certificate program is designed for senior public service professionals who want to enhance their quality management skills.


Developed for senior public service professionals, this program focuses on quality management principles and practices tailored to the public sector.


Through a combination of online learning and hands-on experience, participants will learn how to apply quality management tools and techniques to improve service delivery and outcomes.


By the end of the program, participants will be able to analyze service delivery processes, identify areas for improvement, and implement effective quality management strategies.


Join our community of public service professionals and take the first step towards excellence in quality management. Explore the Executive Certificate in Quality Management for Public Services today!

Quality Management is at the heart of delivering exceptional public services. Our Executive Certificate in Quality Management for Public Services equips you with the skills to drive continuous improvement and excellence in your organization. By focusing on key areas such as service design, process optimization, and stakeholder engagement, you'll gain a deeper understanding of how to create high-quality services that meet the needs of citizens. With quality management at its core, this course offers career prospects in leadership and management roles, as well as opportunities to enhance your career with a recognized qualification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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Organizational Culture and Leadership
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Service Quality Management
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Continuous Improvement and Change Management
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Risk Management and Assurance
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Performance Measurement and Evaluation
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Supply Chain Management and Partnerships
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Customer Focus and Satisfaction
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Communication and Stakeholder Engagement
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Strategic Planning and Alignment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Quality Management for Public Services

The Executive Certificate in Quality Management for Public Services is a professional development program designed to equip leaders and managers in the public sector with the knowledge and skills necessary to implement quality management principles and practices in their organizations. This program focuses on developing the skills and competencies required to manage quality in public services, including service delivery, customer satisfaction, and continuous improvement. By the end of the program, participants will be able to analyze and improve the quality of public services, leading to enhanced customer satisfaction and organizational performance. The program is typically delivered over a period of several months, with a duration of around 6-12 months, depending on the institution and the participant's prior experience and knowledge. The program is designed to be flexible and can be completed part-time, allowing participants to balance their work and personal responsibilities. The Executive Certificate in Quality Management for Public Services is highly relevant to the public sector, as it addresses the specific challenges and opportunities facing organizations in this sector. The program is designed to be industry-relevant, with a focus on the unique aspects of quality management in public services, such as stakeholder engagement, partnership working, and community involvement. Upon completion of the program, participants will receive a recognized Executive Certificate in Quality Management for Public Services, which can be used to enhance their career prospects and demonstrate their commitment to quality management in the public sector. The program is also recognized by many professional bodies and regulatory agencies, providing participants with a recognized qualification that can be used to meet the requirements of these organizations.

Why this course?

Executive Certificate in Quality Management for Public Services is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Public Finance and Accountancy (CIPFA), 75% of public sector organizations believe that quality management is essential for delivering high-quality services. Moreover, a study by the UK's National Audit Office found that organizations that implemented quality management systems saw a significant improvement in their performance, with 60% of respondents reporting improved customer satisfaction.
Public Sector Organizations Believe in Quality Management
75% 75%
Customer Satisfaction Improved
60% 60%

Who should enrol in Executive Certificate in Quality Management for Public Services?

Ideal Audience for Executive Certificate in Quality Management for Public Services Public sector professionals seeking to enhance their quality management skills, particularly those in leadership positions, are the primary target audience for this executive certificate.
Key Characteristics: Typically hold senior roles in local authorities, government agencies, or public sector organizations, with experience in service delivery, policy development, or strategic planning.
Career Benefits: Upon completion, graduates can expect improved quality management skills, enhanced career prospects, and increased earning potential, with median salaries in the public sector ranging from £40,000 to £70,000 per annum in the UK.
Learning Outcomes: Upon successful completion, learners will be able to apply quality management principles to drive service improvement, develop strategic partnerships, and lead high-performing teams, ultimately contributing to better public services and outcomes.