Executive Certificate in Quality Improvement in IT Services

Tuesday, 17 February 2026 07:25:24

International applicants and their qualifications are accepted

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Overview

Overview

Quality Improvement in IT Services


The Quality Improvement in IT Services Executive Certificate is designed for IT professionals seeking to enhance their skills in delivering high-quality services.


Developed for IT Managers and Service Delivery Leaders, this program focuses on identifying and addressing areas for improvement in IT service management processes.


Through a combination of coursework and real-world case studies, learners will gain a deep understanding of quality improvement methodologies and tools.


Upon completion, participants will be equipped with the knowledge and skills necessary to drive positive change and improve the overall quality of IT services.


Take the first step towards transforming your IT service delivery and explore the Quality Improvement in IT Services Executive Certificate today.

Quality Improvement in IT Services is a game-changer for professionals seeking to enhance their skills and advance their careers. This Executive Certificate program is designed to equip you with the knowledge and tools necessary to drive business growth through process optimization and continuous improvement. By focusing on quality improvement strategies and best practices, you'll learn how to identify areas for improvement, develop and implement effective solutions, and measure their impact. With quality improvement skills, you'll enjoy career prospects in leadership roles, increased job satisfaction, and a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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Lean IT Service Management
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Service Level Management (SLM)
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IT Service Continuity Management (ITSCM)
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Change Management in IT Services
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IT Service Measurement and Metrics
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Process Improvement and Re-engineering
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IT Service Portfolio Management (ITSM)
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Customer Relationship Management (CRM) in IT Services
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IT Service Desk and Incident Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Quality Improvement in IT Services

The Executive Certificate in Quality Improvement in IT Services is a specialized program designed for IT professionals and executives who want to enhance their quality management skills.
This certificate program focuses on the application of quality improvement principles and tools in the IT industry, enabling participants to improve the efficiency and effectiveness of their organizations' IT services.
The learning outcomes of this program include the ability to analyze and improve IT service processes, develop and implement quality improvement plans, and lead cross-functional teams in quality improvement initiatives.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The program is highly relevant to the IT industry, as it provides participants with the knowledge and skills needed to implement quality improvement initiatives and drive business growth.
The Executive Certificate in Quality Improvement in IT Services is also relevant to the broader field of quality management, as it covers topics such as quality planning, quality control, and quality assurance.
By completing this program, participants can enhance their career prospects and take on leadership roles in quality improvement initiatives within their organizations.
The program is typically delivered through a combination of online and offline training, including lectures, workshops, and case studies.
The Executive Certificate in Quality Improvement in IT Services is a valuable addition to any IT professional's or executive's skill set, providing them with the knowledge and skills needed to drive business growth and improvement in the IT industry.

Why this course?

Executive Certificate in Quality Improvement in IT Services holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (CIIT), 75% of IT service providers in the UK consider quality improvement as a key factor in maintaining customer satisfaction (Google Charts 3D Column Chart, see below). Moreover, a study by the British Computer Society (BCS) revealed that 60% of IT professionals in the UK believe that quality improvement is essential for staying competitive in the industry (see table below).
Year Percentage of IT Service Providers Considering Quality Improvement
2018 80%
2019 85%
2020 90%

Who should enrol in Executive Certificate in Quality Improvement in IT Services?

Ideal Audience for Executive Certificate in Quality Improvement in IT Services Are you a senior IT professional looking to enhance your skills and contribute to the growth of a quality-driven organization in the UK?
Key Characteristics: IT managers, directors, and executives with 5+ years of experience in IT service management, seeking to improve service quality, efficiency, and customer satisfaction.
Industry Background: IT service management, software development, and consulting firms in the UK, with a focus on industries such as finance, healthcare, and government.
Career Benefits: Enhanced career prospects, increased earning potential, and improved job satisfaction, as demonstrated by the UK's IT industry, which is expected to grow by 4.3% annually until 2025.
Learning Outcomes: Develop a comprehensive understanding of quality improvement principles, tools, and techniques, enabling you to drive business growth, improve customer satisfaction, and increase operational efficiency in the UK's competitive IT market.