Executive Certificate in Operational Customer Service Excellence

Sunday, 14 September 2025 07:12:26

International applicants and their qualifications are accepted

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Overview

Overview

Operational Customer Service Excellence

is designed for professionals seeking to elevate their customer service skills and drive business success. This Executive Certificate program focuses on developing strategic thinking, effective communication, and problem-solving abilities to deliver exceptional customer experiences. Some of the key topics covered in the program include customer journey mapping, service level agreements, and performance metrics. Learners will also explore the importance of cultural transformation, employee engagement, and technology-enabled customer service. By completing this program, learners will gain the knowledge and skills necessary to lead and manage high-performing customer service teams, drive customer satisfaction, and achieve business objectives. Are you ready to take your customer service skills to the next level? Explore the Operational Customer Service Excellence program today and discover how you can make a lasting impact on your organization.

Operational Customer Service Excellence is a transformative program that equips professionals with the skills to deliver exceptional customer experiences. By focusing on operational customer service excellence, learners will gain a deep understanding of the importance of customer satisfaction and how to implement effective strategies to achieve it. This operational customer service excellence course offers key benefits such as improved customer retention, increased employee engagement, and enhanced reputation. With operational customer service excellence, learners can expect career prospects in leadership roles, increased earning potential, and a competitive edge in the job market. Unique features include interactive case studies and real-world examples.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Strategy and Planning •
Effective Communication Skills for Customer Service •
Operational Excellence in Customer Service Delivery •
Managing Customer Expectations and Feedback •
Building Strong Relationships with Customers •
Resolving Customer Complaints and Issues •
Measuring and Improving Customer Service Performance •
Leading and Managing a Customer Service Team •
Implementing Change Management in Customer Service •
Developing a Customer Service Culture

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Operational Customer Service Excellence

The Executive Certificate in Operational Customer Service Excellence is a specialized program designed for senior executives and professionals seeking to enhance their customer service skills and knowledge.
This program focuses on developing strategic leadership skills, operational excellence, and customer-centric mindset, enabling participants to drive business growth through exceptional customer experiences.
Through a combination of theoretical foundations, case studies, and practical exercises, participants will gain a deep understanding of the latest trends and best practices in operational customer service excellence.
Upon completion, participants will be able to analyze customer needs, develop effective strategies, and implement processes that drive customer satisfaction and loyalty.
The program is typically offered over a period of 6-12 months, with flexible learning options to accommodate busy schedules.
The Executive Certificate in Operational Customer Service Excellence is highly relevant to industries such as finance, healthcare, technology, and retail, where customer service is a critical differentiator.
By investing in this program, organizations can improve their operational efficiency, reduce customer complaints, and increase customer retention rates.
Participants will also have access to a global network of peers and industry experts, providing opportunities for knowledge sharing and collaboration.
The program is designed to be highly flexible, allowing participants to learn at their own pace and on their own schedule, making it an ideal option for working professionals.
Overall, the Executive Certificate in Operational Customer Service Excellence is a valuable investment for senior executives and professionals seeking to elevate their customer service skills and drive business success.

Why this course?

Operational Customer Service Excellence is a highly sought-after skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay ahead, professionals can benefit from an Executive Certificate in Operational Customer Service Excellence, which equips them with the knowledge and skills to deliver exceptional customer experiences.
UK Customer Service Industry Value (£ billion) Year
43.8 2020
35.6 2019
28.4 2018

Who should enrol in Executive Certificate in Operational Customer Service Excellence ?

Ideal Audience for Executive Certificate in Operational Customer Service Excellence This programme is designed for senior leaders and professionals in the UK who want to enhance their customer service skills and drive business growth through exceptional customer experiences.
Job Titles CEO, Managing Director, Customer Service Director, Operations Manager, Customer Experience Manager, and other senior roles in industries such as finance, retail, healthcare, and technology.
Industry Finance, Retail, Healthcare, Technology, and other sectors where customer service is critical to business success.
Organisation Size Large and medium-sized enterprises (LSEs) and small to medium-sized enterprises (SMEs) in the UK, with a focus on those with over 100 employees.
Location The UK, with a focus on major cities such as London, Manchester, Birmingham, and Leeds.
Career Benefits Enhanced customer service skills, improved employee engagement, increased customer satisfaction, and business growth through exceptional customer experiences.