Executive Certificate in Mobile Customer Service in Contact Centres

Sunday, 27 April 2025 00:36:19

International applicants and their qualifications are accepted

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Overview

Overview

Our Executive Certificate in Mobile Customer Service in Contact Centres is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital world. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their expertise in mobile customer service without the need for case studies or practicals. By enrolling in this program, participants will gain a deep understanding of how to effectively engage with customers through mobile channels, ultimately improving customer satisfaction and loyalty. Join us today and take your career to new heights in the ever-evolving field of mobile customer service!

Enhance your customer service skills with our Executive Certificate in Mobile Customer Service in Contact Centres. This comprehensive program equips you with the latest strategies and tools to excel in the fast-paced world of mobile customer service. Learn how to effectively engage with customers through various mobile platforms, optimize response times, and leverage technology to streamline processes. Our expert instructors will guide you through real-world case studies and interactive simulations to ensure you are well-prepared to handle any customer service scenario. Join us and take your customer service career to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Mobile Customer Service
• Mobile Customer Service Trends and Best Practices
• Mobile Customer Service Technologies
• Mobile Customer Service Strategies
• Mobile Customer Service Metrics and KPIs
• Mobile Customer Service Training and Development
• Mobile Customer Service Quality Assurance
• Mobile Customer Service Crisis Management
• Mobile Customer Service Innovation
• Mobile Customer Service Case Studies and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Contact Centre Supervisor
Mobile Customer Service Specialist
Customer Experience Analyst
Technical Support Manager
Quality Assurance Coordinator

Key facts about Executive Certificate in Mobile Customer Service in Contact Centres

- Gain practical skills in mobile customer service strategies and technologies
- Learn to optimize customer interactions through mobile channels
- Understand the impact of mobile customer service on contact centres
- Develop expertise in handling mobile customer inquiries and issues
- Acquire knowledge on leveraging mobile platforms for enhanced customer experience
- Industry-relevant curriculum tailored for contact centre professionals
- Interactive learning environment with real-world case studies and simulations
- Access to expert instructors with extensive experience in mobile customer service
- Networking opportunities with industry peers and professionals
- Enhance career prospects with specialized knowledge in mobile customer service in contact centres.

Why this course?

Industry Demand Relevance
The UK contact centre industry is projected to be worth £2.8 billion by 2024, with a growing demand for mobile customer service. Mobile customer service is crucial as 61% of customers prefer to use mobile apps for support, highlighting the need for skilled professionals in this area.
There is a shortage of qualified professionals in mobile customer service, creating opportunities for individuals with specialized training. The Executive Certificate in Mobile Customer Service in Contact Centres equips professionals with the necessary skills to meet industry demands and excel in their roles.

Who should enrol in Executive Certificate in Mobile Customer Service in Contact Centres?

This course is designed for professionals working in contact centres who are looking to enhance their skills in mobile customer service. Whether you are a customer service representative, team leader, or manager, this course will provide you with the knowledge and tools to excel in the mobile customer service landscape.

Over 80% of UK adults own a smartphone Mobile customer service is becoming increasingly important
Nearly 50% of customers prefer to use mobile apps for customer service Understanding mobile customer behaviour is crucial for success

By enrolling in this course, you will learn how to leverage mobile technology to provide exceptional customer service, increase customer satisfaction, and drive business growth. Join us and stay ahead in the ever-evolving world of mobile customer service.