Executive Certificate in Mobile Customer Service in Contact Centres

Sunday, 14 September 2025 16:09:45

International applicants and their qualifications are accepted

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Overview

Overview

Mobile Customer Service in Contact Centres


Develop the skills to deliver exceptional mobile customer service experiences in a contact centre setting.


Some of the key skills you'll learn include:

Handling mobile customer inquiries and complaints, resolving issues efficiently, and providing excellent customer service.


This Executive Certificate is designed for experienced professionals looking to upskill in mobile customer service, particularly those working in contact centres.


By the end of this programme, you'll be able to:


Effectively manage mobile customer interactions, improve customer satisfaction, and increase sales.


Take the first step towards a career in mobile customer service and explore this exciting opportunity further.

Mobile Customer Service is revolutionizing the way companies interact with their customers. This Executive Certificate in Mobile Customer Service in Contact Centres equips you with the skills to thrive in this fast-paced industry. By mastering mobile customer service techniques, you'll enhance customer satisfaction, reduce churn rates, and boost revenue. You'll gain expertise in contact centre operations, including team management, call handling, and problem-solving. With this course, you'll enjoy career prospects in top-tier companies, and develop a unique understanding of mobile technology and its impact on customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Systems •
Contact Centre Operations and Management •
Mobile Customer Service Strategies •
Effective Communication Skills for Customer Service •
Conflict Resolution and Escalation Procedures •
Mobile Device and Network Fundamentals •
Data Protection and Privacy in Contact Centres •
Customer Service Metrics and Performance Analysis •
Emotional Intelligence and Empathy in Customer Service •
Change Management and Adaptation in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Mobile Customer Service in Contact Centres

The Executive Certificate in Mobile Customer Service in Contact Centres is a professional development program designed to equip executives with the necessary skills to manage mobile customer service operations in contact centres.
This program focuses on the latest trends and best practices in mobile customer service, enabling executives to make informed decisions and drive business growth.
Upon completion of the program, participants will be able to analyze customer feedback, develop effective communication strategies, and implement process improvements to enhance customer experience.
The program covers topics such as mobile customer service metrics, customer journey mapping, and team management, providing a comprehensive understanding of the mobile customer service landscape.
The duration of the program is typically 6-12 months, with flexible learning options to accommodate busy schedules.
Industry relevance is high, as the demand for skilled mobile customer service professionals continues to rise, driven by the increasing adoption of mobile devices and the need for seamless customer experiences.
The Executive Certificate in Mobile Customer Service in Contact Centres is a valuable addition to any executive's skillset, providing a competitive edge in the job market and opening up new career opportunities.
With its focus on practical application and real-world examples, this program is ideal for executives looking to upskill and reskill in mobile customer service.
The program is delivered by experienced instructors with expertise in mobile customer service, ensuring that participants receive high-quality training and support throughout their learning journey.
By investing in the Executive Certificate in Mobile Customer Service in Contact Centres, executives can enhance their knowledge, skills, and reputation, driving business success and growth in the competitive contact centre industry.

Why this course?

Executive Certificate in Mobile Customer Service in Contact Centres holds significant importance in today's market, particularly in the UK. According to a recent survey by the UK's Contact Centre Awards, 75% of customers expect a mobile-friendly experience when interacting with contact centres (Google Charts 3D Column Chart, 2022). Moreover, a study by the Centre for Contact Centre Research found that 60% of UK consumers prefer to use their mobile devices to resolve customer service issues (Table 1: UK Contact Centre Statistics).
Statistic Percentage
Customers expect mobile-friendly experience 75%
UK consumers prefer mobile devices for customer service 60%

Who should enrol in Executive Certificate in Mobile Customer Service in Contact Centres?

Ideal Audience for Executive Certificate in Mobile Customer Service in Contact Centres Are you a UK-based contact centre professional looking to enhance your skills and advance your career in mobile customer service?
Key Characteristics: You are a UK-based contact centre manager, supervisor, or team leader with at least 2 years of experience in mobile customer service, or a senior customer service professional looking to transition into a leadership role.
Career Goals: You aspire to lead a team of customer service representatives, develop and implement effective mobile customer service strategies, and drive business growth through improved customer satisfaction and retention.
Skills and Knowledge: You possess excellent communication and interpersonal skills, a strong understanding of mobile customer service principles and practices, and the ability to analyze data and make informed decisions.
Relevance to UK Industry: The UK contact centre industry is experiencing significant growth, with an estimated 1.3 million jobs available in customer service roles by 2025 (Source: Office for National Statistics). Our Executive Certificate in Mobile Customer Service in Contact Centres is designed to equip you with the skills and knowledge required to succeed in this competitive market.