Executive Certificate in Managing Service Quality in Hospitality

Saturday, 14 February 2026 19:55:56

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality

is the backbone of any successful hospitality business. It's about delivering exceptional experiences that leave a lasting impression on customers. The Executive Certificate in Managing Service Quality in Hospitality is designed for senior leaders and managers who want to elevate their service standards and drive business growth.

By studying this program, you'll gain a deep understanding of service quality principles, tools, and techniques to improve customer satisfaction and loyalty.

Some key takeaways include: developing a customer-centric approach, creating a positive work culture, and implementing effective quality management systems.

Whether you're looking to enhance your existing skills or transition into a new role, this program will equip you with the knowledge and expertise to drive service excellence in the hospitality industry.

So why wait? Explore the Executive Certificate in Managing Service Quality in Hospitality today and discover how to take your business to the next level!

Service Quality is the backbone of any successful hospitality business, and the Executive Certificate in Managing Service Quality in Hospitality is designed to equip you with the skills to deliver exceptional customer experiences. This comprehensive course focuses on service quality management, enabling you to analyze and improve your organization's service delivery processes. By gaining a deeper understanding of service quality principles and practices, you'll be able to enhance customer satisfaction, increase loyalty, and drive business growth. With service quality at its core, this course offers career prospects in senior management roles, and its unique features include expert-led workshops and real-world case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Quality Management Systems (QMS)
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• Service Quality Standards and Expectations
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• Customer Satisfaction and Feedback
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• Employee Engagement and Motivation
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• Effective Communication in Service Delivery
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• Continuous Improvement and Quality Assurance
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• Strategic Planning for Service Quality
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• Measuring and Reporting Service Quality Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Managing Service Quality in Hospitality

The Executive Certificate in Managing Service Quality in Hospitality is a specialized program designed for professionals seeking to enhance their skills in delivering exceptional customer experiences in the hospitality industry.
This certificate program focuses on teaching learners how to manage service quality, leading to increased customer satisfaction and loyalty.
Upon completion of the program, learners will be able to analyze service quality issues, develop effective solutions, and implement quality improvement strategies.
The learning outcomes of this program include the ability to assess service quality, identify areas for improvement, and develop a service quality management plan.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Executive Certificate in Managing Service Quality in Hospitality is highly relevant to the hospitality industry, as it provides learners with the knowledge and skills needed to deliver exceptional customer experiences.
By completing this program, learners can enhance their career prospects and take on leadership roles in service quality management.
The program is also relevant to the broader service industry, as it provides learners with a deep understanding of service quality management principles and practices.
Overall, the Executive Certificate in Managing Service Quality in Hospitality is a valuable investment for professionals seeking to advance their careers in service quality management.

Why this course?

Executive Certificate in Managing Service Quality in Hospitality holds significant importance in today's market, particularly in the UK. According to a survey by the British Hospitality Association, 75% of UK consumers consider service quality when making a decision about where to dine or stay (Google Charts 3D Column Chart, see below). Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are willing to pay more for excellent customer service (see table below).
Statistic Percentage
UK consumers consider service quality when making a decision about where to dine or stay 75%
UK consumers willing to pay more for excellent customer service 61%

Who should enrol in Executive Certificate in Managing Service Quality in Hospitality?

Ideal Audience for Executive Certificate in Managing Service Quality in Hospitality This programme is designed for senior hospitality professionals seeking to enhance their service quality management skills, particularly those in the UK hospitality industry.
Key Characteristics: Typically, our target audience includes hotel managers, directors of operations, and other senior hospitality executives with at least 5 years of experience, who are looking to improve their service quality management capabilities.
Industry Insights: In the UK, the hospitality industry is highly competitive, with an average annual growth rate of 3.5% (Source: UK Hospitality). Our programme is designed to equip senior executives with the knowledge and skills necessary to maintain a high level of service quality, thereby driving business growth and customer satisfaction.
Learning Outcomes: Upon completion of the Executive Certificate in Managing Service Quality in Hospitality, learners can expect to gain a deeper understanding of service quality management principles, including customer satisfaction, employee engagement, and operational efficiency.