Executive Certificate in Listening to Customer Voices

Thursday, 19 February 2026 19:37:35

International applicants and their qualifications are accepted

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Overview

Overview

Listening

is a crucial skill for any business professional, and the Executive Certificate in Listening to Customer Voices is designed to help you master it.

Some companies struggle to understand their customers' needs, leading to missed sales and lost revenue. Effective listening can help you bridge this gap and create a loyal customer base.

Through this certificate program, you'll learn how to actively listen to customers, identify their pain points, and develop strategies to address them. You'll also gain insights into customer behavior, preferences, and expectations.

By the end of the program, you'll be equipped with the skills to:

improve customer satisfaction, increase customer loyalty, and drive business growth.

Don't miss out on this opportunity to take your customer service skills to the next level. Explore the Executive Certificate in Listening to Customer Voices today and start building stronger relationships with your customers.

Listening is a vital skill for any business professional, and our Executive Certificate in Listening to Customer Voices will equip you with the expertise to excel in this area. By gaining a deeper understanding of customer needs and preferences, you'll be able to listen more effectively and make data-driven decisions that drive business growth. This course offers key benefits such as improved communication skills, enhanced customer satisfaction, and increased revenue. With a strong focus on practical application, you'll learn from industry experts and develop a unique understanding of how to listen to customer voices.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Feedback Analysis •
Effective Listening Skills •
Identifying Customer Pain Points •
Primary Keyword: Customer Satisfaction •
Secondary Keywords: Customer Experience, Customer Retention •
Understanding Customer Needs •
Active Listening Techniques •
Empathy in Customer Service •
Conflict Resolution Strategies •
Measuring Customer Loyalty

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Listening to Customer Voices

The Executive Certificate in Listening to Customer Voices is a specialized program designed for business professionals who want to enhance their customer service skills. This program focuses on teaching participants how to effectively listen to customer voices, understand their needs, and provide personalized solutions. Through this program, participants can expect to learn how to analyze customer feedback, identify patterns and trends, and develop strategies to improve customer satisfaction. The learning outcomes of this program include the ability to create a customer-centric culture, build strong relationships with customers, and drive business growth through customer insights. The duration of the Executive Certificate in Listening to Customer Voices is typically 6-12 months, depending on the institution offering the program. Participants can expect to spend around 10-15 hours per week studying and completing coursework. The program is designed to be flexible, allowing participants to balance their studies with their work and other responsibilities. The industry relevance of this program is high, as companies are increasingly recognizing the importance of customer feedback in driving business success. By learning how to listen to customer voices, participants can gain a competitive edge in the market and contribute to the growth and success of their organization. The skills and knowledge gained through this program can be applied in a variety of industries, including retail, hospitality, and healthcare. Overall, the Executive Certificate in Listening to Customer Voices is a valuable program for business professionals who want to improve their customer service skills and drive business growth through customer insights. With its flexible duration and industry relevance, this program is an excellent choice for those looking to enhance their career prospects.

Why this course?

Executive Certificate in Listening to Customer Voices is a highly sought-after credential in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers are more likely to recommend a company with excellent customer service (Source: CEPAA, 2020). Moreover, a study by the Centre for Retail Research found that 70% of UK consumers are more likely to switch to a competitor if their customer service is poor (Source: CRR, 2019).
Statistic Value
Customers who are more likely to recommend a company with excellent customer service 85%
Customers who are more likely to switch to a competitor if their customer service is poor 70%

Who should enrol in Executive Certificate in Listening to Customer Voices?

Ideal Audience for Executive Certificate in Listening to Customer Voices This programme is designed for senior leaders and executives in the UK who want to improve their customer service skills, particularly in the areas of active listening, empathy, and conflict resolution.
Key Characteristics: Typically, our ideal candidates are C-level executives, department heads, or senior managers in industries such as finance, healthcare, retail, and technology, with at least 5 years of experience in customer-facing roles.
Motivations: They are motivated by a desire to enhance customer satisfaction, reduce complaints, and increase loyalty, as well as to stay ahead of the competition in a market where customer experience is becoming increasingly important.
Benefits: By completing this programme, our ideal candidates can expect to gain a deeper understanding of their customers' needs, improve their communication skills, and develop a more customer-centric approach to business, leading to increased revenue and growth.