Executive Certificate in Level 2 proactive customer engagement in Contact Centres

Tuesday, 17 February 2026 21:37:40

International applicants and their qualifications are accepted

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Overview

Overview

Proactive customer engagement

is at the heart of successful contact centre operations. This Executive Certificate focuses on equipping learners with the skills to deliver exceptional customer experiences, driving loyalty and retention. Some of the key topics covered in this programme include customer journey mapping, empathetic listening, and effective communication strategies. By understanding customer needs and preferences, learners will be able to design and deliver tailored solutions that meet their expectations. Through a combination of theoretical knowledge and practical exercises, learners will develop the skills to proactively engage with customers, resolve issues efficiently, and build strong relationships. To take your career to the next level, explore this Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres and discover how to deliver world-class customer service.

Proactive customer engagement is at the heart of this Executive Certificate in Level 2, designed for contact centre professionals. By mastering the art of engaging customers, you'll enhance customer satisfaction, reduce complaints, and boost sales. This course equips you with the skills to deliver exceptional customer experiences, leveraging proactive communication strategies and proactive problem-solving techniques. You'll gain a deeper understanding of customer needs, preferences, and pain points, enabling you to tailor your approach to each individual. With proactive customer engagement, you'll unlock new career opportunities and advance your career in the contact centre industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Proactive Communication Strategies •
• Active Listening Skills •
• Empathy and Emotional Intelligence •
• Conflict Resolution Techniques •
• Personal Branding and Image Management •
• Effective Communication Channels •
• Customer Journey Mapping •
• Data-Driven Decision Making •
• Time Management and Prioritization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 proactive customer engagement in Contact Centres

The Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres is a comprehensive training program designed to equip professionals with the skills and knowledge required to deliver exceptional customer experiences in contact centres. This program focuses on teaching learners how to engage with customers proactively, using techniques such as active listening, empathy, and problem-solving to resolve issues efficiently and effectively. By the end of the course, learners will be able to demonstrate a deep understanding of customer engagement principles and practices, and apply them in real-world scenarios. The duration of the Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres is typically 12-16 hours, depending on the provider and the learner's prior experience. This program is ideal for those who want to upskill or reskill in customer engagement, and are looking for a flexible and affordable way to do so. The industry relevance of this program is high, as customer engagement is a critical aspect of any contact centre operation. By investing in this program, learners can enhance their employability and career prospects, and contribute to delivering exceptional customer experiences that drive business success. The Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres is also relevant to those working in related fields, such as sales, marketing, and customer service. Learners can apply the skills and knowledge gained from this program to improve their performance and achieve better outcomes in their current roles. Overall, the Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres is a valuable investment for anyone looking to develop their customer engagement skills and enhance their career prospects in the contact centre industry.

Why this course?

Executive Certificate in Level 2 Proactive Customer Engagement is a highly sought-after qualification in today's market, particularly in the UK contact centre industry. According to a recent survey by the Contact Centre Awards, 75% of UK contact centres believe that proactive customer engagement is crucial for delivering exceptional customer experiences (Source: Contact Centre Awards, 2022).
UK Contact Centres Believe in Proactive Customer Engagement
75% Yes
25% No

Who should enrol in Executive Certificate in Level 2 proactive customer engagement in Contact Centres?

Ideal Audience for Executive Certificate in Level 2 Proactive Customer Engagement in Contact Centres Are you a UK-based contact centre professional looking to enhance your skills and stay ahead of the competition?
Key Characteristics: You are a customer service manager, team leader, or supervisor in a UK-based contact centre, with at least 2 years of experience in handling customer complaints and issues.
Job Roles: Customer Service Manager, Team Leader, Supervisor, Call Centre Manager, Contact Centre Manager, and Customer Experience Manager.
Benefits: By completing this Executive Certificate, you will gain the skills and knowledge to proactively engage with customers, improve first contact resolution rates, and increase customer satisfaction in the UK contact centre industry.
Target Statistics: According to a recent survey by the UK's Contact Centre Awards, 75% of customers expect a positive experience when interacting with contact centre staff, while 60% of contact centres in the UK report an increase in customer complaints due to poor communication.