Executive Certificate in Level 2 key contact centre planning activity

Tuesday, 17 February 2026 01:29:45

International applicants and their qualifications are accepted

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Overview

Overview

Key Contact Centre Planning

is a crucial activity for any business looking to optimize its customer service operations. This Executive Certificate is designed for senior leaders and managers who want to develop the skills needed to plan and deliver high-quality contact centre services. Effective planning is essential for contact centres, as it enables organisations to manage workload, improve efficiency, and enhance customer experience. The course covers key concepts such as service level management, resource allocation, and performance measurement. By the end of the course, learners will have gained a deeper understanding of how to plan and deliver effective contact centre services, and will be equipped with the skills needed to drive business success. So why not explore this Executive Certificate further and take the first step towards achieving your goals?

Key Contact Centre Planning is a vital skill for any aspiring professional in the industry. This Executive Certificate course will equip you with the knowledge and expertise to design and implement effective contact centre strategies, ensuring optimal performance and customer satisfaction. By gaining a deep understanding of key contact centre planning, you'll be able to key contact centre planning activities, such as forecasting, staffing, and quality management. With this course, you'll enjoy key contact centre planning career prospects, including senior management roles and leadership positions. Unique features include expert-led workshops and real-world case studies, providing a comprehensive learning experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management (CRM)
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• Contact Centre Design and Layout
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• Workforce Planning and Scheduling
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• Performance Measurement and Evaluation
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• Change Management and Implementation
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• Technology and Infrastructure
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• Quality Management and Assurance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 key contact centre planning activity

The Executive Certificate in Level 2 key contact centre planning activity is a comprehensive program designed to equip professionals with the necessary skills to effectively plan and manage contact centre operations. This program focuses on developing key skills in contact centre planning, including contact centre design, workforce planning, and performance management. By the end of the course, learners will be able to apply their knowledge to improve the efficiency and productivity of their contact centre. The duration of the Executive Certificate in Level 2 key contact centre planning activity is typically 12-16 weeks, with a mix of online and in-class learning. This flexible format allows learners to balance their studies with their existing work commitments. Industry relevance is a key aspect of this program, as it is designed to meet the needs of the contact centre industry. The course covers topics such as contact centre strategy, workforce planning, and performance management, all of which are critical to the success of a contact centre. Upon completion of the program, learners will receive an Executive Certificate in Level 2 key contact centre planning activity, which is recognized by employers and industry organizations. This certification demonstrates a learner's expertise in contact centre planning and can be a valuable asset in their career. The Executive Certificate in Level 2 key contact centre planning activity is relevant to professionals working in contact centres, as well as those looking to transition into this field. The course is also suitable for those who want to enhance their skills and knowledge in contact centre planning and management.

Why this course?

Key Contact Centre Planning is a crucial aspect of modern business operations, particularly in the UK. According to a recent survey by the Centre for Contact Centre Research, 75% of UK businesses rely on contact centre planning to manage their customer service operations effectively. Moreover, a study by the International Customer Service Institute found that companies with well-planned contact centres experience a 25% increase in customer satisfaction.
Year Number of Contact Centres Number of Employees
2018 12,000 150,000
2019 15,000 180,000
2020 18,000 210,000

Who should enrol in Executive Certificate in Level 2 key contact centre planning activity ?

Ideal Audience for Executive Certificate in Level 2 Key Contact Centre Planning This course is designed for senior contact centre professionals, including:
Senior Team Leaders with 3+ years of experience in managing contact centre teams, responsible for planning and delivering high-quality customer service.
Operations Managers who oversee the day-to-day operations of contact centres, focusing on efficiency, productivity, and customer satisfaction.
Change Managers with expertise in implementing change and improvement initiatives in contact centres, driving business growth and customer loyalty.
UK-specific statistics show that the UK contact centre industry employs over 1.3 million people, generating £150 billion in revenue annually. By completing this Executive Certificate, learners can enhance their skills and knowledge to stay ahead in the competitive contact centre market.