Executive Certificate in Level 2 Teleservices Operations

Thursday, 12 February 2026 19:41:51

International applicants and their qualifications are accepted

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Overview

Overview

Teleservices Operations

is a vital component of modern business, and this Executive Certificate aims to equip professionals with the necessary skills to excel in this field.
Teleservices Operations involves managing and coordinating customer service interactions over the phone, email, and chat. This certificate program is designed for experienced executives who want to enhance their knowledge of teleservices operations and improve their team's performance.
By completing this program, learners will gain a deeper understanding of teleservices operations, including call handling, customer service skills, and team management. They will also learn how to analyze customer feedback, implement process improvements, and measure the effectiveness of their team's performance.
Whether you're looking to advance your career or start a new venture, this Executive Certificate in Level 2 Teleservices Operations is an excellent choice. Explore the program further to discover how you can take your skills to the next level and achieve success in the world of teleservices operations.

Teleservices operations are the backbone of modern customer service, and this Executive Certificate in Level 2 Teleservices Operations will equip you with the skills to excel in this field. By mastering the art of teleservices, you'll gain confidence in handling customer inquiries, resolving issues, and providing exceptional service. This course offers flexible learning options, allowing you to balance work and study. You'll also develop transferable skills, such as communication, problem-solving, and time management, which are highly valued by employers. With this certificate, you'll be poised for career advancement opportunities in teleservices, customer service, or related fields.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Skills for Teleservices Operations •
• Communication Skills for Effective Teleservices •
• Telesales Techniques and Strategies •
• Conflict Resolution in Teleservices •
• Time Management and Productivity in Teleservices •
• Teleservices Operations and Management •
• Customer Relationship Management in Teleservices •
• Teleservices Law and Regulations •
• Teleservices Technology and Tools •
• Performance Measurement and Evaluation in Teleservices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 Teleservices Operations

The Executive Certificate in Level 2 Teleservices Operations is a comprehensive program designed to equip professionals with the necessary skills and knowledge to excel in the teleservices industry.
This certificate program focuses on developing the skills required for effective teleservices operations, including customer service, sales, and technical support.
Upon completion of the program, learners can expect to gain a deeper understanding of the teleservices industry, including its trends, challenges, and best practices.
The learning outcomes of this program include the ability to provide exceptional customer service, handle complex customer inquiries, and resolve technical issues efficiently.
The duration of the Executive Certificate in Level 2 Teleservices Operations is typically 12 weeks, with learners required to complete a series of modules and assessments to demonstrate their knowledge and skills.
The program is highly relevant to the teleservices industry, with a focus on developing the skills required for success in this field.
Learners who complete this program can expect to gain a competitive edge in the job market, with employers seeking candidates with expertise in teleservices operations.
The Executive Certificate in Level 2 Teleservices Operations is an excellent choice for professionals looking to upskill or reskill in the teleservices industry, with a focus on developing the skills required for success in this field.
This program is also relevant to those interested in pursuing a career in teleservices, with a focus on providing a comprehensive introduction to the industry and its requirements.
Overall, the Executive Certificate in Level 2 Teleservices Operations is an excellent choice for anyone looking to develop the skills and knowledge required for success in the teleservices industry.

Why this course?

Teleservices Operations is a vital component of the telecommunications industry, with the UK being a significant player in this sector. According to a report by the UK's Office of Communications (Ofcom), the teleservices market in the UK is expected to grow by 3.5% annually from 2023 to 2028, driven by increasing demand for voice and data services.
Year Growth Rate
2023 3.5%
2024 4.2%
2025 4.8%
The Executive Certificate in Level 2 Teleservices Operations is a highly sought-after qualification that equips learners with the skills and knowledge required to succeed in this industry. By obtaining this certificate, learners can demonstrate their expertise in teleservices operations, including call handling, customer service, and technical support.

Who should enrol in Executive Certificate in Level 2 Teleservices Operations?

Ideal Audience for Executive Certificate in Level 2 Teleservices Operations Are you a UK-based business professional looking to enhance your skills in teleservices operations? Do you want to stay ahead of the competition in the UK's thriving customer service industry?
Key Characteristics: - Business professionals with at least 2 years of experience in customer-facing roles
Industry Focus: - Teleservices operations in the UK's call centre industry
Career Goals: - To gain a Level 2 qualification in teleservices operations and enhance career prospects in the UK's customer service industry
Learning Outcomes: - To understand the principles of teleservices operations and how to apply them in a UK-based call centre environment