Executive Certificate in Level 2 Contact Centre Operations Compliance

Sunday, 15 February 2026 12:29:27

International applicants and their qualifications are accepted

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Overview

Overview

Compliance

is at the heart of successful contact centre operations. This Executive Certificate in Level 2 Contact Centre Operations Compliance is designed for senior leaders and managers who want to ensure their teams adhere to regulatory requirements and industry standards.

Developing knowledge of compliance frameworks and regulations is crucial for any contact centre looking to maintain a high level of service quality and customer satisfaction.

Some key areas covered in this programme include: regulatory requirements, data protection, and customer service standards.

By completing this certificate, learners will gain a deeper understanding of the importance of compliance in contact centre operations and be able to implement effective policies and procedures.

Whether you're looking to upskill your team or enhance your own knowledge, this Executive Certificate in Level 2 Contact Centre Operations Compliance is the perfect choice.

Contact Centre Operations Compliance is a vital aspect of any successful business, and our Executive Certificate in Level 2 Contact Centre Operations Compliance can help you master it. This comprehensive course will equip you with the knowledge and skills to ensure your contact centre is operating within the law and regulatory frameworks. By completing this programme, you'll gain a deeper understanding of Contact Centre Operations Compliance and be able to identify and mitigate potential risks. You'll also enhance your career prospects with a recognised qualification, and benefit from Contact Centre Operations Compliance best practices.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Protection and Privacy in Contact Centres •
• Compliance with Relevant Legislation and Regulations •
• Contact Centre Governance and Risk Management •
• Customer Data Management and Security •
• Information Security and Data Breach Response •
• Monitoring and Auditing Contact Centre Operations •
• Performance Management and Quality Assurance •
• Recruitment, Selection and Induction for Contact Centre Staff •
• Staff Training and Development for Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 Contact Centre Operations Compliance

The Executive Certificate in Level 2 Contact Centre Operations Compliance is a professional development program designed for senior executives and managers in the contact centre industry.
This program focuses on equipping learners with the knowledge and skills necessary to ensure compliance with regulatory requirements and industry standards in contact centre operations.
By completing this program, learners will gain a deeper understanding of the key concepts and principles of contact centre operations compliance, including data protection, customer data management, and security.
The learning outcomes of this program include the ability to design and implement effective compliance frameworks, manage compliance risks, and develop and implement policies and procedures to ensure compliance with regulatory requirements.
The duration of this program is typically 12 weeks, with learners expected to complete a series of modules and assessments to demonstrate their understanding of the subject matter.
Industry relevance is a key aspect of this program, as it addresses the specific needs of contact centre professionals who must navigate complex regulatory landscapes to ensure compliance and maintain customer trust.
The Executive Certificate in Level 2 Contact Centre Operations Compliance is highly relevant to the contact centre industry, particularly in the UK, where the Information Commissioner's Office (ICO) and other regulatory bodies have implemented strict guidelines for contact centre operations.
By completing this program, learners can enhance their careers and demonstrate their commitment to compliance and customer service excellence.
The program is designed to be flexible and accessible, with online learning options available to accommodate the busy schedules of working professionals.
Overall, the Executive Certificate in Level 2 Contact Centre Operations Compliance is an excellent choice for senior executives and managers looking to upskill and reskill in the contact centre industry.

Why this course?

Executive Certificate in Level 2 Contact Centre Operations Compliance holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that compliance is a top priority for contact centre operations. Moreover, a study by the International Customer Service Institute (ICSI) found that 60% of UK businesses experience at least one compliance issue per year.
Compliance Issues Percentage
Non-compliance with data protection regulations 25%
Failure to meet employment law requirements 20%
Insufficient training for staff 15%
Non-compliance with accessibility regulations 10%
Other 30%

Who should enrol in Executive Certificate in Level 2 Contact Centre Operations Compliance?

Ideal Audience for Executive Certificate in Level 2 Contact Centre Operations Compliance Are you a senior manager or executive in the UK's contact centre industry, responsible for ensuring compliance with regulations such as the General Data Protection Regulation (GDPR) and the Data Protection Act 2018?
Key Characteristics: You have at least 3 years of experience in contact centre management, a strong understanding of compliance principles, and a desire to enhance your skills and knowledge in this area.
UK-Specific Statistics: The UK's contact centre industry is worth £14.6 billion, with over 1.3 million employees. Ensuring compliance with regulations is crucial to maintaining customer trust and avoiding costly fines.
Learning Objectives: Upon completion of this Executive Certificate, you will be able to demonstrate your understanding of contact centre operations compliance, including data protection, customer service, and quality management.