Executive Certificate in Level 2 Contact Centre CRM Systems

Saturday, 14 February 2026 16:48:55

International applicants and their qualifications are accepted

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Overview

Overview

CRM Systems

are a crucial component of any contact centre, and this Executive Certificate in Level 2 Contact Centre CRM Systems is designed to equip learners with the necessary skills to implement and manage effective CRM systems. Some of the key topics covered in this course include customer relationship management, sales and marketing strategies, and data analysis techniques.

By the end of this course, learners will have gained a comprehensive understanding of how to design, implement, and maintain a CRM system that meets the needs of a contact centre.

Whether you're looking to advance your career or start a new one, this Executive Certificate in Level 2 Contact Centre CRM Systems is the perfect way to develop the skills and knowledge you need to succeed.

So why wait? Explore this course today and take the first step towards becoming a CRM expert!

Contact Centre CRM Systems are the backbone of modern customer service, and this Executive Certificate in Level 2 Contact Centre CRM Systems will equip you with the skills to thrive in this field. By mastering Level 2 Contact Centre CRM Systems, you'll gain a deeper understanding of how to design, implement, and manage effective CRM systems that drive business growth and customer satisfaction. With this course, you'll benefit from improved customer engagement and increased efficiency, as well as enhanced career prospects in the contact centre industry. Unique features include hands-on training and expert guidance from industry professionals.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• CRM System Configuration •
• Contact Centre Software Implementation •
• Customer Relationship Management •
• Sales Force Automation •
• Lead Management and Qualification •
• Sales Performance Analysis and Reporting •
• Customer Service and Support •
• Call Centre Operations and Management •
• Data Analysis and Business Intelligence •
• Contact Centre Security and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 Contact Centre CRM Systems

The Executive Certificate in Level 2 Contact Centre CRM Systems is a comprehensive training program designed to equip professionals with the necessary skills to effectively manage contact centre operations and customer relationship management systems. This program focuses on teaching learners how to implement and maintain CRM systems, manage customer data, and analyze contact centre performance metrics. By the end of the course, learners will be able to demonstrate their understanding of CRM principles, contact centre operations, and data analysis techniques. The duration of the Executive Certificate in Level 2 Contact Centre CRM Systems is typically 12 weeks, with learners expected to commit to 20 hours of study per week. This allows learners to balance their studies with their existing work commitments and gain the knowledge and skills required to succeed in the contact centre industry. The program is highly relevant to the contact centre industry, as it addresses the growing need for organisations to implement effective CRM systems and manage customer data. By completing this program, learners will gain the skills and knowledge required to design, implement, and maintain CRM systems, as well as analyse contact centre performance metrics and make data-driven decisions. Upon completion of the program, learners will be awarded an Executive Certificate in Level 2 Contact Centre CRM Systems, which is recognised by employers and industry bodies as a mark of excellence in contact centre management and CRM skills. This certification is particularly valuable in today's competitive contact centre market, where organisations are looking for professionals who can effectively manage customer relationships and drive business growth through data-driven decision-making.

Why this course?

Executive Certificate in Level 2 Contact Centre CRM Systems holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses use CRM systems to manage customer interactions (Google Charts 3D Column Chart, see below). Moreover, a study by the International Customer Service Institute (ICSI) found that 80% of UK contact centres have implemented CRM systems to improve customer service (see table below).
Year Number of UK Businesses Using CRM Systems
2018 60%
2019 65%
2020 70%
2021 75%
2022 80%

Who should enrol in Executive Certificate in Level 2 Contact Centre CRM Systems?

Ideal Audience for Executive Certificate in Level 2 Contact Centre CRM Systems Are you a senior contact centre professional looking to enhance your skills and knowledge in CRM systems? Do you want to stay ahead of the curve in the UK's competitive contact centre market?
Key Characteristics: - Typically hold a senior role in a contact centre, such as Team Manager or Supervisor
Industry Experience: - Typically have at least 2 years of experience in a contact centre environment, with a focus on CRM systems
Career Goals: - To develop advanced skills in CRM systems and their application in a contact centre environment
UK-Specific Statistics: - The UK contact centre industry is expected to grow by 3.5% annually, with a focus on CRM system implementation